[
  {
    "transcript_id": "TRX-00001",
    "call_id": "CAL-00001",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Rohan, this is Vikram from Velocity regarding DTC Sojon.",
        "start": 0.0,
        "end": 3.48
      },
      {
        "speaker": "client",
        "text": "Rohan: Yes, tell me.",
        "start": 4.78,
        "end": 7.11
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 8.06,
        "end": 11.61
      },
      {
        "speaker": "client",
        "text": "Rohan: Yes, what's the price?",
        "start": 12.68,
        "end": 20.57
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 3.86 Cr for 3 BHK. Possession by August 2026.",
        "start": 22.53,
        "end": 28.96
      },
      {
        "speaker": "client",
        "text": "Rohan: That's good. Send me the details on WhatsApp.",
        "start": 30.07,
        "end": 33.18
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 33.82,
        "end": 39.42
      },
      {
        "speaker": "client",
        "text": "Rohan: This weekend.",
        "start": 40.07,
        "end": 44.07
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 45.9,
        "end": 52.71
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "curious"
    ],
    "call_summary": "Call covered loan options. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "158",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00002",
    "call_id": "CAL-00002",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Rohan, this is Priya from Velocity regarding DTC Sojon.",
        "start": 0.0,
        "end": 7.15
      },
      {
        "speaker": "client",
        "text": "Rohan: Hi, I was about to call you.",
        "start": 8.64,
        "end": 10.94
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 11.44,
        "end": 18.77
      },
      {
        "speaker": "client",
        "text": "Rohan: The price is still high. Can you match Atri Surya Toron's rate?",
        "start": 19.36,
        "end": 23.84
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 25.67,
        "end": 30.22
      },
      {
        "speaker": "client",
        "text": "Rohan: Not really. I want mid-floor east facing.",
        "start": 30.74,
        "end": 36.26
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.28,
        "end": 43.41
      },
      {
        "speaker": "client",
        "text": "Rohan: Please do. We're ready to close quickly.",
        "start": 44.33,
        "end": 47.29
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 48.12,
        "end": 51.53
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "urgent",
      "interested"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "447",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00003",
    "call_id": "CAL-00003",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Debjani, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 6.14
      },
      {
        "speaker": "client",
        "text": "Debjani: Yes, tell me.",
        "start": 6.79,
        "end": 13.99
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 14.8,
        "end": 17.42
      },
      {
        "speaker": "client",
        "text": "Debjani: Yes, what's the price?",
        "start": 19.4,
        "end": 22.72
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 3.91 Cr for 3 BHK. Possession by June 2026.",
        "start": 23.55,
        "end": 25.62
      },
      {
        "speaker": "client",
        "text": "Debjani: That's good. Send me the details on WhatsApp.",
        "start": 27.0,
        "end": 32.53
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 33.7,
        "end": 39.38
      },
      {
        "speaker": "client",
        "text": "Debjani: This weekend.",
        "start": 40.02,
        "end": 46.49
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 48.4,
        "end": 52.06
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "skeptical",
      "confused",
      "excited"
    ],
    "call_summary": "Call covered project features. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "404",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00004",
    "call_id": "CAL-00004",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Debjani, this is Ananya from Velocity regarding Atri Surya Toron.",
        "start": 0.0,
        "end": 6.11
      },
      {
        "speaker": "client",
        "text": "Debjani: Yes, tell me.",
        "start": 7.95,
        "end": 11.22
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 11.95,
        "end": 18.82
      },
      {
        "speaker": "client",
        "text": "Debjani: Yes, what's the price?",
        "start": 19.72,
        "end": 24.91
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 5.35 Cr for 3 BHK. Possession by October 2026.",
        "start": 26.76,
        "end": 34.67
      },
      {
        "speaker": "client",
        "text": "Debjani: That's good. Send me the details on WhatsApp.",
        "start": 36.49,
        "end": 42.46
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 43.28,
        "end": 50.3
      },
      {
        "speaker": "client",
        "text": "Debjani: This weekend.",
        "start": 51.47,
        "end": 59.03
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 60.72,
        "end": 64.5
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "trusting"
    ],
    "call_summary": "Call covered project features. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "217",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00005",
    "call_id": "CAL-00008",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Nilesh, wanted to share some updates about Ambuja Utpaala.",
        "start": 0.0,
        "end": 3.23
      },
      {
        "speaker": "client",
        "text": "Nilesh: Yes, tell me.",
        "start": 4.05,
        "end": 7.22
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Tollygunge?",
        "start": 8.51,
        "end": 11.24
      },
      {
        "speaker": "client",
        "text": "Nilesh: Yes, what's the price?",
        "start": 12.83,
        "end": 15.37
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 4.46 Cr for 3 BHK. Possession by August 2026.",
        "start": 16.94,
        "end": 24.21
      },
      {
        "speaker": "client",
        "text": "Nilesh: That's good. Send me the details on WhatsApp.",
        "start": 24.9,
        "end": 30.46
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 31.9,
        "end": 36.33
      },
      {
        "speaker": "client",
        "text": "Nilesh: This weekend.",
        "start": 37.32,
        "end": 44.45
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 46.03,
        "end": 51.7
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "delighted",
      "skeptical",
      "urgent"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "536",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00006",
    "call_id": "CAL-00009",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Kunal, following up on your enquiry for Shriram Grand City.",
        "start": 0.0,
        "end": 5.05
      },
      {
        "speaker": "client",
        "text": "Kunal: Hi, I was about to call you.",
        "start": 5.83,
        "end": 12.91
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 14.05,
        "end": 19.78
      },
      {
        "speaker": "client",
        "text": "Kunal: The price is still high. Can you match Godrej Elevate's rate?",
        "start": 21.75,
        "end": 29.53
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 30.21,
        "end": 36.97
      },
      {
        "speaker": "client",
        "text": "Kunal: Not really. I want mid-floor east facing.",
        "start": 38.95,
        "end": 42.37
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 44.17,
        "end": 46.98
      },
      {
        "speaker": "client",
        "text": "Kunal: Please do. We're ready to close quickly.",
        "start": 47.55,
        "end": 53.9
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 54.48,
        "end": 60.64
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "interested",
      "trusting"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "823",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00007",
    "call_id": "CAL-00010",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Kunal, wanted to share some updates about Sugam Prakriti.",
        "start": 0.0,
        "end": 4.72
      },
      {
        "speaker": "client",
        "text": "Kunal: Yes, tell me.",
        "start": 6.38,
        "end": 13.61
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 15.53,
        "end": 17.84
      },
      {
        "speaker": "client",
        "text": "Kunal: Yes, what's the price?",
        "start": 18.89,
        "end": 26.26
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 5.39 Cr for 3 BHK. Possession by August 2026.",
        "start": 27.42,
        "end": 29.77
      },
      {
        "speaker": "client",
        "text": "Kunal: That's good. Send me the details on WhatsApp.",
        "start": 31.69,
        "end": 38.27
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 39.38,
        "end": 41.5
      },
      {
        "speaker": "client",
        "text": "Kunal: This weekend.",
        "start": 43.2,
        "end": 48.95
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 50.16,
        "end": 55.55
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "delighted",
      "urgent",
      "hesitant"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "444",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00008",
    "call_id": "CAL-00011",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Isha, this is Priya from Velocity regarding DTC Sojon.",
        "start": 0.0,
        "end": 2.86
      },
      {
        "speaker": "client",
        "text": "Isha: Hi, I was about to call you.",
        "start": 4.35,
        "end": 8.45
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 9.96,
        "end": 17.2
      },
      {
        "speaker": "client",
        "text": "Isha: The price is still high. Can you match Siddha Serena's rate?",
        "start": 18.25,
        "end": 25.87
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 27.4,
        "end": 29.84
      },
      {
        "speaker": "client",
        "text": "Isha: Not really. I want mid-floor east facing.",
        "start": 31.31,
        "end": 34.15
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 35.5,
        "end": 43.23
      },
      {
        "speaker": "client",
        "text": "Isha: Please do. We're ready to close quickly.",
        "start": 44.56,
        "end": 47.97
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 49.41,
        "end": 56.62
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "confused",
      "decisive"
    ],
    "call_summary": "Call covered loan options. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "472",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00009",
    "call_id": "CAL-00014",
    "language": "en-IN",
    "confidence": 0.82,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Parth, this is Rahul from Velocity regarding DTC Sojon.",
        "start": 0.0,
        "end": 3.95
      },
      {
        "speaker": "client",
        "text": "Parth: Hi, I was about to call you.",
        "start": 5.13,
        "end": 7.78
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 9.37,
        "end": 16.27
      },
      {
        "speaker": "client",
        "text": "Parth: The price is still high. Can you match Sugam Prakriti's rate?",
        "start": 17.49,
        "end": 20.92
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 22.06,
        "end": 29.81
      },
      {
        "speaker": "client",
        "text": "Parth: Not really. I want mid-floor east facing.",
        "start": 30.71,
        "end": 37.53
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 38.45,
        "end": 45.11
      },
      {
        "speaker": "client",
        "text": "Parth: Please do. We're ready to close quickly.",
        "start": 45.88,
        "end": 52.05
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 53.34,
        "end": 60.35
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious",
      "decisive",
      "interested"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "594",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00010",
    "call_id": "CAL-00017",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Rahul, wanted to share some updates about Atri Surya Toron.",
        "start": 0.0,
        "end": 5.46
      },
      {
        "speaker": "client",
        "text": "Rahul: Yes, tell me.",
        "start": 6.45,
        "end": 10.7
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 11.23,
        "end": 18.31
      },
      {
        "speaker": "client",
        "text": "Rahul: Yes, what's the price?",
        "start": 20.3,
        "end": 22.7
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 5.76 Cr for 3 BHK. Possession by September 2026.",
        "start": 24.31,
        "end": 30.6
      },
      {
        "speaker": "client",
        "text": "Rahul: That's good. Send me the details on WhatsApp.",
        "start": 31.96,
        "end": 37.46
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 39.19,
        "end": 41.91
      },
      {
        "speaker": "client",
        "text": "Rahul: This weekend.",
        "start": 42.82,
        "end": 46.78
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 47.83,
        "end": 51.1
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious",
      "comparing"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "240",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00011",
    "call_id": "CAL-00019",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Ananya, this is Vikram from Velocity regarding Atri Aqua.",
        "start": 0.0,
        "end": 5.48
      },
      {
        "speaker": "client",
        "text": "Ananya: Hi, I was about to call you.",
        "start": 6.34,
        "end": 11.62
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 12.13,
        "end": 15.46
      },
      {
        "speaker": "client",
        "text": "Ananya: The price is still high. Can you match Siddha Suburbia Bungalow's rate?",
        "start": 16.76,
        "end": 22.44
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 24.26,
        "end": 29.14
      },
      {
        "speaker": "client",
        "text": "Ananya: Not really. I want mid-floor east facing.",
        "start": 31.13,
        "end": 36.58
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.72,
        "end": 41.52
      },
      {
        "speaker": "client",
        "text": "Ananya: Please do. We're ready to close quickly.",
        "start": 42.34,
        "end": 50.31
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 51.18,
        "end": 58.07
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "urgent",
      "interested",
      "confused",
      "hesitant"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "215",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00012",
    "call_id": "CAL-00023",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Rahul, this is Ananya from Velocity regarding Atri Surya Toron.",
        "start": 0.0,
        "end": 6.3
      },
      {
        "speaker": "client",
        "text": "Rahul: Yes, tell me.",
        "start": 7.36,
        "end": 13.55
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 14.18,
        "end": 20.18
      },
      {
        "speaker": "client",
        "text": "Rahul: Yes, what's the price?",
        "start": 20.95,
        "end": 28.35
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 7.75 Cr for 3 BHK. Possession by June 2026.",
        "start": 29.39,
        "end": 36.55
      },
      {
        "speaker": "client",
        "text": "Rahul: That's good. Send me the details on WhatsApp.",
        "start": 38.19,
        "end": 42.1
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 43.11,
        "end": 50.55
      },
      {
        "speaker": "client",
        "text": "Rahul: This weekend.",
        "start": 51.57,
        "end": 57.1
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 58.26,
        "end": 62.89
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "delighted"
    ],
    "call_summary": "Call covered project features. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "884",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00013",
    "call_id": "CAL-00027",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Asha, following up on your enquiry for Atri Aqua.",
        "start": 0.0,
        "end": 7.6
      },
      {
        "speaker": "client",
        "text": "Asha: Yes, tell me.",
        "start": 8.53,
        "end": 13.79
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 14.59,
        "end": 21.49
      },
      {
        "speaker": "client",
        "text": "Asha: Yes, what's the price?",
        "start": 22.44,
        "end": 28.75
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 5.18 Cr for 3 BHK. Possession by July 2026.",
        "start": 29.33,
        "end": 35.95
      },
      {
        "speaker": "client",
        "text": "Asha: That's good. Send me the details on WhatsApp.",
        "start": 36.79,
        "end": 38.97
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 40.44,
        "end": 47.37
      },
      {
        "speaker": "client",
        "text": "Asha: This weekend.",
        "start": 49.25,
        "end": 53.46
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 54.79,
        "end": 58.47
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "urgent",
      "skeptical"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "73",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00014",
    "call_id": "CAL-00028",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Meera, this is Vikram from Velocity regarding Siddha Serena.",
        "start": 0.0,
        "end": 3.45
      },
      {
        "speaker": "client",
        "text": "Meera: Hi, I was about to call you.",
        "start": 5.3,
        "end": 8.77
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 10.55,
        "end": 14.93
      },
      {
        "speaker": "client",
        "text": "Meera: The price is still high. Can you match Atri Surya Toron's rate?",
        "start": 16.62,
        "end": 18.66
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 20.16,
        "end": 26.79
      },
      {
        "speaker": "client",
        "text": "Meera: Not really. I want mid-floor east facing.",
        "start": 28.27,
        "end": 30.7
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 32.37,
        "end": 37.42
      },
      {
        "speaker": "client",
        "text": "Meera: Please do. We're ready to close quickly.",
        "start": 38.35,
        "end": 43.19
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 44.24,
        "end": 50.98
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied",
      "frustrated",
      "anxious"
    ],
    "call_summary": "Call covered loan options. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "242",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00015",
    "call_id": "CAL-00030",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Kunal, this is Rahul from Velocity regarding Godrej Elevate.",
        "start": 0.0,
        "end": 2.25
      },
      {
        "speaker": "client",
        "text": "Kunal: Yes, tell me.",
        "start": 3.8,
        "end": 10.64
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Dum Dum?",
        "start": 12.26,
        "end": 16.98
      },
      {
        "speaker": "client",
        "text": "Kunal: Yes, what's the price?",
        "start": 17.56,
        "end": 19.77
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 2.97 Cr for 3 BHK. Possession by July 2026.",
        "start": 21.22,
        "end": 23.84
      },
      {
        "speaker": "client",
        "text": "Kunal: That's good. Send me the details on WhatsApp.",
        "start": 25.8,
        "end": 28.86
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 29.84,
        "end": 34.81
      },
      {
        "speaker": "client",
        "text": "Kunal: This weekend.",
        "start": 35.56,
        "end": 42.06
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 42.93,
        "end": 45.06
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "urgent",
      "skeptical",
      "anxious",
      "interested"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "847",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00016",
    "call_id": "CAL-00033",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Vikram, this is Priya from Velocity regarding Godrej Blue.",
        "start": 0.0,
        "end": 6.14
      },
      {
        "speaker": "client",
        "text": "Vikram: Yes, tell me.",
        "start": 6.71,
        "end": 10.01
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 11.97,
        "end": 19.47
      },
      {
        "speaker": "client",
        "text": "Vikram: Yes, what's the price?",
        "start": 20.82,
        "end": 23.36
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 4.4 Cr for 3 BHK. Possession by September 2026.",
        "start": 25.16,
        "end": 29.6
      },
      {
        "speaker": "client",
        "text": "Vikram: That's good. Send me the details on WhatsApp.",
        "start": 31.01,
        "end": 37.15
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 37.8,
        "end": 40.46
      },
      {
        "speaker": "client",
        "text": "Vikram: This weekend.",
        "start": 41.79,
        "end": 46.32
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 46.85,
        "end": 48.87
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "curious",
      "trusting",
      "decisive"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "174",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00017",
    "call_id": "CAL-00034",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Vikram, following up on your enquiry for Godrej Blue.",
        "start": 0.0,
        "end": 7.39
      },
      {
        "speaker": "client",
        "text": "Vikram: Yes, tell me.",
        "start": 8.72,
        "end": 14.85
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 16.74,
        "end": 22.7
      },
      {
        "speaker": "client",
        "text": "Vikram: Yes, what's the price?",
        "start": 24.05,
        "end": 28.44
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 2.57 Cr for 3 BHK. Possession by August 2026.",
        "start": 29.98,
        "end": 34.6
      },
      {
        "speaker": "client",
        "text": "Vikram: That's good. Send me the details on WhatsApp.",
        "start": 35.47,
        "end": 43.42
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 44.23,
        "end": 50.27
      },
      {
        "speaker": "client",
        "text": "Vikram: This weekend.",
        "start": 52.1,
        "end": 56.54
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 58.16,
        "end": 65.46
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant",
      "decisive"
    ],
    "call_summary": "Call covered project features. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "465",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00018",
    "call_id": "CAL-00037",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Sonal, following up on your enquiry for Siddha Serena.",
        "start": 0.0,
        "end": 7.0
      },
      {
        "speaker": "client",
        "text": "Sonal: Yes, tell me.",
        "start": 8.52,
        "end": 11.03
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 12.42,
        "end": 15.44
      },
      {
        "speaker": "client",
        "text": "Sonal: Yes, what's the price?",
        "start": 16.39,
        "end": 23.05
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 6.38 Cr for 3 BHK. Possession by October 2026.",
        "start": 23.99,
        "end": 29.68
      },
      {
        "speaker": "client",
        "text": "Sonal: That's good. Send me the details on WhatsApp.",
        "start": 30.87,
        "end": 38.33
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 39.39,
        "end": 45.2
      },
      {
        "speaker": "client",
        "text": "Sonal: This weekend.",
        "start": 46.56,
        "end": 53.01
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 54.77,
        "end": 59.42
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "curious",
      "anxious",
      "hesitant"
    ],
    "call_summary": "Call covered loan options. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "684",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00019",
    "call_id": "CAL-00040",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Abhishek, wanted to share some updates about Atri Aqua.",
        "start": 0.0,
        "end": 4.83
      },
      {
        "speaker": "client",
        "text": "Abhishek: Yes, tell me.",
        "start": 5.6,
        "end": 11.17
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 13.16,
        "end": 17.22
      },
      {
        "speaker": "client",
        "text": "Abhishek: Yes, what's the price?",
        "start": 18.1,
        "end": 24.94
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 6.81 Cr for 3 BHK. Possession by September 2026.",
        "start": 25.82,
        "end": 28.28
      },
      {
        "speaker": "client",
        "text": "Abhishek: That's good. Send me the details on WhatsApp.",
        "start": 30.12,
        "end": 37.88
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 38.86,
        "end": 46.1
      },
      {
        "speaker": "client",
        "text": "Abhishek: This weekend.",
        "start": 47.55,
        "end": 49.8
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 50.86,
        "end": 56.23
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "interested",
      "skeptical",
      "curious"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "163",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00020",
    "call_id": "CAL-00041",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Abhishek, following up on your enquiry for Atri Aqua.",
        "start": 0.0,
        "end": 7.16
      },
      {
        "speaker": "client",
        "text": "Abhishek: Hi, I was about to call you.",
        "start": 8.6,
        "end": 11.64
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 12.9,
        "end": 17.96
      },
      {
        "speaker": "client",
        "text": "Abhishek: The price is still high. Can you match DTC Good Earth's rate?",
        "start": 19.61,
        "end": 22.28
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 23.84,
        "end": 29.06
      },
      {
        "speaker": "client",
        "text": "Abhishek: Not really. I want mid-floor east facing.",
        "start": 30.9,
        "end": 35.62
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.46,
        "end": 42.77
      },
      {
        "speaker": "client",
        "text": "Abhishek: Please do. We're ready to close quickly.",
        "start": 44.11,
        "end": 48.41
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 50.16,
        "end": 57.14
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "urgent",
      "trusting",
      "excited",
      "comparing"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "82",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00021",
    "call_id": "CAL-00042",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Riya, following up on your enquiry for Eden Devprayag.",
        "start": 0.0,
        "end": 4.45
      },
      {
        "speaker": "client",
        "text": "Riya: Yes, tell me.",
        "start": 5.93,
        "end": 11.27
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 13.23,
        "end": 20.19
      },
      {
        "speaker": "client",
        "text": "Riya: Yes, what's the price?",
        "start": 21.23,
        "end": 23.45
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 5.24 Cr for 3 BHK. Possession by July 2026.",
        "start": 24.11,
        "end": 31.84
      },
      {
        "speaker": "client",
        "text": "Riya: That's good. Send me the details on WhatsApp.",
        "start": 33.15,
        "end": 39.98
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 41.29,
        "end": 45.01
      },
      {
        "speaker": "client",
        "text": "Riya: This weekend.",
        "start": 46.42,
        "end": 51.29
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 52.43,
        "end": 56.96
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "interested"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "83",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00022",
    "call_id": "CAL-00045",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Good morning Vidya, wanted to share some updates about Ambuja Utpaala.",
        "start": 0.0,
        "end": 5.82
      },
      {
        "speaker": "client",
        "text": "Vidya: Hi, I was about to call you.",
        "start": 7.52,
        "end": 10.74
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 12.39,
        "end": 17.07
      },
      {
        "speaker": "client",
        "text": "Vidya: The price is still high. Can you match Siddha Suburbia Bungalow's rate?",
        "start": 18.13,
        "end": 21.83
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 23.67,
        "end": 28.31
      },
      {
        "speaker": "client",
        "text": "Vidya: Not really. I want mid-floor east facing.",
        "start": 29.89,
        "end": 33.49
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.96,
        "end": 41.58
      },
      {
        "speaker": "client",
        "text": "Vidya: Please do. We're ready to close quickly.",
        "start": 43.44,
        "end": 49.36
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 50.63,
        "end": 58.44
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "delighted",
      "frustrated",
      "comparing",
      "decisive"
    ],
    "call_summary": "Call covered loan options. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "628",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00023",
    "call_id": "CAL-00046",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Asha, this is Ananya from Velocity regarding Shriram Grand City.",
        "start": 0.0,
        "end": 4.17
      },
      {
        "speaker": "client",
        "text": "Asha: Yes, tell me.",
        "start": 4.72,
        "end": 9.79
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Howrah?",
        "start": 11.04,
        "end": 13.79
      },
      {
        "speaker": "client",
        "text": "Asha: Yes, what's the price?",
        "start": 14.76,
        "end": 17.08
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 7.21 Cr for 3 BHK. Possession by September 2026.",
        "start": 18.67,
        "end": 23.96
      },
      {
        "speaker": "client",
        "text": "Asha: That's good. Send me the details on WhatsApp.",
        "start": 25.88,
        "end": 31.7
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 33.47,
        "end": 36.45
      },
      {
        "speaker": "client",
        "text": "Asha: This weekend.",
        "start": 37.33,
        "end": 43.29
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 44.21,
        "end": 50.81
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "hesitant"
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    "call_summary": "Call covered project features. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "512",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00024",
    "call_id": "CAL-00047",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Asha, this is Priya from Velocity regarding Shriram Grand City.",
        "start": 0.0,
        "end": 2.98
      },
      {
        "speaker": "client",
        "text": "Asha: Hi, I was about to call you.",
        "start": 4.98,
        "end": 10.28
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 11.67,
        "end": 14.21
      },
      {
        "speaker": "client",
        "text": "Asha: The price is still high. Can you match Siddha Suburbia Bungalow's rate?",
        "start": 15.12,
        "end": 22.64
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 23.85,
        "end": 29.99
      },
      {
        "speaker": "client",
        "text": "Asha: Not really. I want mid-floor east facing.",
        "start": 31.61,
        "end": 37.52
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 38.64,
        "end": 45.19
      },
      {
        "speaker": "client",
        "text": "Asha: Please do. We're ready to close quickly.",
        "start": 47.02,
        "end": 53.12
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 54.54,
        "end": 59.59
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "frustrated",
      "comparing",
      "curious",
      "decisive"
    ],
    "call_summary": "Call covered project features. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "494",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00025",
    "call_id": "CAL-00050",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Tanvi, this is Rahul from Velocity regarding Atri Surya Toron.",
        "start": 0.0,
        "end": 6.04
      },
      {
        "speaker": "client",
        "text": "Tanvi: Yes, tell me.",
        "start": 7.62,
        "end": 14.82
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 16.07,
        "end": 22.09
      },
      {
        "speaker": "client",
        "text": "Tanvi: Yes, what's the price?",
        "start": 23.02,
        "end": 30.28
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 2.55 Cr for 3 BHK. Possession by September 2026.",
        "start": 32.23,
        "end": 36.57
      },
      {
        "speaker": "client",
        "text": "Tanvi: That's good. Send me the details on WhatsApp.",
        "start": 37.13,
        "end": 43.71
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 45.04,
        "end": 51.04
      },
      {
        "speaker": "client",
        "text": "Tanvi: This weekend.",
        "start": 51.57,
        "end": 55.71
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 56.86,
        "end": 63.96
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant",
      "trusting",
      "confused"
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    "call_summary": "Call covered pricing discussion. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "292",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00026",
    "call_id": "CAL-00052",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Anirban, this is Vikram from Velocity regarding Shriram Grand City.",
        "start": 0.0,
        "end": 4.42
      },
      {
        "speaker": "client",
        "text": "Anirban: Hi, I was about to call you.",
        "start": 5.76,
        "end": 12.77
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 14.7,
        "end": 17.78
      },
      {
        "speaker": "client",
        "text": "Anirban: The price is still high. Can you match Godrej Blue's rate?",
        "start": 18.32,
        "end": 25.09
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 25.61,
        "end": 28.72
      },
      {
        "speaker": "client",
        "text": "Anirban: Not really. I want mid-floor east facing.",
        "start": 29.81,
        "end": 34.35
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.88,
        "end": 37.0
      },
      {
        "speaker": "client",
        "text": "Anirban: Please do. We're ready to close quickly.",
        "start": 37.82,
        "end": 42.5
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 44.17,
        "end": 51.81
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "confused",
      "frustrated",
      "excited"
    ],
    "call_summary": "Call covered project features. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "563",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00027",
    "call_id": "CAL-00054",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Anirban, this is Vikram from Velocity regarding Shriram Grand City.",
        "start": 0.0,
        "end": 6.83
      },
      {
        "speaker": "client",
        "text": "Anirban: Yes, tell me.",
        "start": 7.85,
        "end": 15.16
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Howrah?",
        "start": 16.0,
        "end": 22.3
      },
      {
        "speaker": "client",
        "text": "Anirban: Yes, what's the price?",
        "start": 24.15,
        "end": 29.18
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 5.14 Cr for 3 BHK. Possession by September 2026.",
        "start": 30.51,
        "end": 33.76
      },
      {
        "speaker": "client",
        "text": "Anirban: That's good. Send me the details on WhatsApp.",
        "start": 34.55,
        "end": 38.31
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 39.18,
        "end": 41.98
      },
      {
        "speaker": "client",
        "text": "Anirban: This weekend.",
        "start": 43.69,
        "end": 50.14
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 52.14,
        "end": 55.75
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious",
      "comparing",
      "delighted",
      "hesitant"
    ],
    "call_summary": "Call covered loan options. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "271",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00028",
    "call_id": "CAL-00057",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Aditya, wanted to share some updates about Atri Surya Toron.",
        "start": 0.0,
        "end": 3.82
      },
      {
        "speaker": "client",
        "text": "Aditya: Yes, tell me.",
        "start": 5.13,
        "end": 10.93
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 12.68,
        "end": 19.22
      },
      {
        "speaker": "client",
        "text": "Aditya: Yes, what's the price?",
        "start": 20.61,
        "end": 23.18
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 7.63 Cr for 3 BHK. Possession by July 2026.",
        "start": 24.99,
        "end": 29.79
      },
      {
        "speaker": "client",
        "text": "Aditya: That's good. Send me the details on WhatsApp.",
        "start": 31.1,
        "end": 33.45
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 34.73,
        "end": 38.88
      },
      {
        "speaker": "client",
        "text": "Aditya: This weekend.",
        "start": 40.18,
        "end": 43.21
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 44.87,
        "end": 49.74
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "comparing"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "573",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00029",
    "call_id": "CAL-00058",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Good morning Aditya, wanted to share some updates about Atri Surya Toron.",
        "start": 0.0,
        "end": 2.98
      },
      {
        "speaker": "client",
        "text": "Aditya: Yes, tell me.",
        "start": 4.86,
        "end": 7.91
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 8.43,
        "end": 12.93
      },
      {
        "speaker": "client",
        "text": "Aditya: Yes, what's the price?",
        "start": 13.69,
        "end": 18.15
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 7.47 Cr for 3 BHK. Possession by October 2026.",
        "start": 18.65,
        "end": 25.61
      },
      {
        "speaker": "client",
        "text": "Aditya: That's good. Send me the details on WhatsApp.",
        "start": 26.19,
        "end": 29.3
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 30.52,
        "end": 36.82
      },
      {
        "speaker": "client",
        "text": "Aditya: This weekend.",
        "start": 38.24,
        "end": 43.69
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 44.56,
        "end": 47.63
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "decisive",
      "comparing",
      "urgent"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "481",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00030",
    "call_id": "CAL-00062",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Good morning Deepak, wanted to share some updates about Atri Surya Toron.",
        "start": 0.0,
        "end": 6.57
      },
      {
        "speaker": "client",
        "text": "Deepak: Hi, I was about to call you.",
        "start": 7.08,
        "end": 12.3
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 13.92,
        "end": 18.42
      },
      {
        "speaker": "client",
        "text": "Deepak: The price is still high. Can you match Atri Aqua's rate?",
        "start": 19.78,
        "end": 22.96
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 24.11,
        "end": 26.19
      },
      {
        "speaker": "client",
        "text": "Deepak: Not really. I want mid-floor east facing.",
        "start": 28.12,
        "end": 35.37
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 36.81,
        "end": 39.85
      },
      {
        "speaker": "client",
        "text": "Deepak: Please do. We're ready to close quickly.",
        "start": 40.94,
        "end": 46.48
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 47.0,
        "end": 50.33
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "skeptical",
      "frustrated",
      "anxious",
      "curious"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "335",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00031",
    "call_id": "CAL-00063",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Deepak, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 4.25
      },
      {
        "speaker": "client",
        "text": "Deepak: Yes, tell me.",
        "start": 5.56,
        "end": 12.84
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 13.72,
        "end": 19.8
      },
      {
        "speaker": "client",
        "text": "Deepak: Yes, what's the price?",
        "start": 20.88,
        "end": 28.29
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 3.89 Cr for 3 BHK. Possession by July 2026.",
        "start": 29.96,
        "end": 32.48
      },
      {
        "speaker": "client",
        "text": "Deepak: That's good. Send me the details on WhatsApp.",
        "start": 33.54,
        "end": 35.74
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 36.33,
        "end": 39.33
      },
      {
        "speaker": "client",
        "text": "Deepak: This weekend.",
        "start": 41.1,
        "end": 45.11
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 46.65,
        "end": 50.96
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "frustrated"
    ],
    "call_summary": "Call covered project features. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "814",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00032",
    "call_id": "CAL-00064",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Deepak, wanted to share some updates about Atri Surya Toron.",
        "start": 0.0,
        "end": 6.21
      },
      {
        "speaker": "client",
        "text": "Deepak: Yes, tell me.",
        "start": 8.04,
        "end": 11.13
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 11.91,
        "end": 19.38
      },
      {
        "speaker": "client",
        "text": "Deepak: Yes, what's the price?",
        "start": 20.84,
        "end": 27.47
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 5.71 Cr for 3 BHK. Possession by August 2026.",
        "start": 28.65,
        "end": 31.95
      },
      {
        "speaker": "client",
        "text": "Deepak: That's good. Send me the details on WhatsApp.",
        "start": 33.59,
        "end": 37.92
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 39.54,
        "end": 45.62
      },
      {
        "speaker": "client",
        "text": "Deepak: This weekend.",
        "start": 46.38,
        "end": 52.91
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 54.89,
        "end": 61.69
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "excited",
      "satisfied",
      "decisive",
      "interested"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "581",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00033",
    "call_id": "CAL-00066",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Moumita, wanted to share some updates about Godrej Blue.",
        "start": 0.0,
        "end": 4.24
      },
      {
        "speaker": "client",
        "text": "Moumita: Hi, I was about to call you.",
        "start": 5.2,
        "end": 12.63
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 13.34,
        "end": 18.96
      },
      {
        "speaker": "client",
        "text": "Moumita: The price is still high. Can you match DTC Sojon's rate?",
        "start": 20.04,
        "end": 25.76
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.28,
        "end": 33.97
      },
      {
        "speaker": "client",
        "text": "Moumita: Not really. I want mid-floor east facing.",
        "start": 35.33,
        "end": 39.59
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 41.57,
        "end": 48.49
      },
      {
        "speaker": "client",
        "text": "Moumita: Please do. We're ready to close quickly.",
        "start": 49.87,
        "end": 55.16
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 55.99,
        "end": 63.18
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "comparing",
      "delighted"
    ],
    "call_summary": "Call covered loan options. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "190",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00034",
    "call_id": "CAL-00067",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Moumita, this is Priya from Velocity regarding Godrej Blue.",
        "start": 0.0,
        "end": 3.31
      },
      {
        "speaker": "client",
        "text": "Moumita: Hi, I was about to call you.",
        "start": 3.98,
        "end": 8.96
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 9.69,
        "end": 12.48
      },
      {
        "speaker": "client",
        "text": "Moumita: The price is still high. Can you match Merlin Avana's rate?",
        "start": 13.87,
        "end": 20.86
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 21.94,
        "end": 29.58
      },
      {
        "speaker": "client",
        "text": "Moumita: Not really. I want mid-floor east facing.",
        "start": 30.28,
        "end": 38.1
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 39.57,
        "end": 43.59
      },
      {
        "speaker": "client",
        "text": "Moumita: Please do. We're ready to close quickly.",
        "start": 44.44,
        "end": 49.01
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 50.93,
        "end": 56.28
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "excited",
      "interested",
      "frustrated",
      "delighted"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "691",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00035",
    "call_id": "CAL-00068",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Moumita, this is Priya from Velocity regarding Godrej Blue.",
        "start": 0.0,
        "end": 3.35
      },
      {
        "speaker": "client",
        "text": "Moumita: Hi, I was about to call you.",
        "start": 3.98,
        "end": 11.78
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 12.5,
        "end": 19.51
      },
      {
        "speaker": "client",
        "text": "Moumita: The price is still high. Can you match Siddha Sky Waterfront's rate?",
        "start": 20.91,
        "end": 25.82
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.63,
        "end": 29.73
      },
      {
        "speaker": "client",
        "text": "Moumita: Not really. I want mid-floor east facing.",
        "start": 30.68,
        "end": 34.4
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 35.81,
        "end": 37.96
      },
      {
        "speaker": "client",
        "text": "Moumita: Please do. We're ready to close quickly.",
        "start": 39.59,
        "end": 46.23
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 47.21,
        "end": 53.36
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant",
      "skeptical"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "113",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00036",
    "call_id": "CAL-00070",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Shreya, wanted to share some updates about Shriram Grand City.",
        "start": 0.0,
        "end": 2.54
      },
      {
        "speaker": "client",
        "text": "Shreya: Hi, I was about to call you.",
        "start": 3.88,
        "end": 9.17
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 10.25,
        "end": 13.95
      },
      {
        "speaker": "client",
        "text": "Shreya: The price is still high. Can you match DTC Good Earth's rate?",
        "start": 15.71,
        "end": 23.59
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 24.33,
        "end": 28.55
      },
      {
        "speaker": "client",
        "text": "Shreya: Not really. I want mid-floor east facing.",
        "start": 29.24,
        "end": 35.44
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 36.51,
        "end": 39.12
      },
      {
        "speaker": "client",
        "text": "Shreya: Please do. We're ready to close quickly.",
        "start": 40.25,
        "end": 42.43
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 42.95,
        "end": 49.5
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "decisive",
      "comparing"
    ],
    "call_summary": "Call covered project features. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "705",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00037",
    "call_id": "CAL-00071",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Shreya, following up on your enquiry for Shriram Grand City.",
        "start": 0.0,
        "end": 3.96
      },
      {
        "speaker": "client",
        "text": "Shreya: Hi, I was about to call you.",
        "start": 5.12,
        "end": 12.93
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 14.53,
        "end": 21.4
      },
      {
        "speaker": "client",
        "text": "Shreya: The price is still high. Can you match Godrej Blue's rate?",
        "start": 22.94,
        "end": 25.27
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.85,
        "end": 29.33
      },
      {
        "speaker": "client",
        "text": "Shreya: Not really. I want mid-floor east facing.",
        "start": 30.8,
        "end": 35.18
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.13,
        "end": 41.56
      },
      {
        "speaker": "client",
        "text": "Shreya: Please do. We're ready to close quickly.",
        "start": 42.38,
        "end": 47.7
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 48.5,
        "end": 52.08
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant",
      "skeptical",
      "interested"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "599",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00038",
    "call_id": "CAL-00073",
    "language": "en-IN",
    "confidence": 0.82,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Shreya, wanted to share some updates about Shriram Grand City.",
        "start": 0.0,
        "end": 4.59
      },
      {
        "speaker": "client",
        "text": "Shreya: Yes, tell me.",
        "start": 5.46,
        "end": 11.6
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Howrah?",
        "start": 13.0,
        "end": 15.8
      },
      {
        "speaker": "client",
        "text": "Shreya: Yes, what's the price?",
        "start": 17.15,
        "end": 19.39
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 7.49 Cr for 3 BHK. Possession by July 2026.",
        "start": 21.19,
        "end": 27.77
      },
      {
        "speaker": "client",
        "text": "Shreya: That's good. Send me the details on WhatsApp.",
        "start": 29.5,
        "end": 33.75
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 35.54,
        "end": 40.18
      },
      {
        "speaker": "client",
        "text": "Shreya: This weekend.",
        "start": 42.06,
        "end": 45.4
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 46.7,
        "end": 49.52
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "skeptical",
      "satisfied"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "615",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00039",
    "call_id": "CAL-00074",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Tanvi, following up on your enquiry for DTC Good Earth.",
        "start": 0.0,
        "end": 2.42
      },
      {
        "speaker": "client",
        "text": "Tanvi: Hi, I was about to call you.",
        "start": 3.74,
        "end": 10.04
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 11.13,
        "end": 17.17
      },
      {
        "speaker": "client",
        "text": "Tanvi: The price is still high. Can you match Godrej Elevate's rate?",
        "start": 17.95,
        "end": 24.62
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.5,
        "end": 29.81
      },
      {
        "speaker": "client",
        "text": "Tanvi: Not really. I want mid-floor east facing.",
        "start": 31.71,
        "end": 37.91
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 38.46,
        "end": 44.84
      },
      {
        "speaker": "client",
        "text": "Tanvi: Please do. We're ready to close quickly.",
        "start": 45.39,
        "end": 50.74
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 51.32,
        "end": 57.0
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant"
    ],
    "call_summary": "Call covered loan options. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "766",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00040",
    "call_id": "CAL-00075",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Tanvi, following up on your enquiry for DTC Good Earth.",
        "start": 0.0,
        "end": 6.24
      },
      {
        "speaker": "client",
        "text": "Tanvi: Yes, tell me.",
        "start": 7.03,
        "end": 14.11
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 15.82,
        "end": 23.5
      },
      {
        "speaker": "client",
        "text": "Tanvi: Yes, what's the price?",
        "start": 25.09,
        "end": 28.98
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 5.31 Cr for 3 BHK. Possession by June 2026.",
        "start": 30.21,
        "end": 37.76
      },
      {
        "speaker": "client",
        "text": "Tanvi: That's good. Send me the details on WhatsApp.",
        "start": 39.73,
        "end": 44.64
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 46.0,
        "end": 52.74
      },
      {
        "speaker": "client",
        "text": "Tanvi: This weekend.",
        "start": 53.62,
        "end": 55.83
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 57.44,
        "end": 59.53
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "frustrated",
      "excited"
    ],
    "call_summary": "Call covered loan options. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "498",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00041",
    "call_id": "CAL-00079",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Tanvi, wanted to share some updates about DTC Good Earth.",
        "start": 0.0,
        "end": 3.98
      },
      {
        "speaker": "client",
        "text": "Tanvi: Hi, I was about to call you.",
        "start": 5.48,
        "end": 9.45
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 11.09,
        "end": 19.03
      },
      {
        "speaker": "client",
        "text": "Tanvi: The price is still high. Can you match Eden Devprayag's rate?",
        "start": 19.79,
        "end": 21.83
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 22.91,
        "end": 29.77
      },
      {
        "speaker": "client",
        "text": "Tanvi: Not really. I want mid-floor east facing.",
        "start": 31.48,
        "end": 33.83
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.43,
        "end": 37.07
      },
      {
        "speaker": "client",
        "text": "Tanvi: Please do. We're ready to close quickly.",
        "start": 37.83,
        "end": 40.25
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 41.51,
        "end": 43.54
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "curious"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "67",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00042",
    "call_id": "CAL-00083",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Kunal, this is Ananya from Velocity regarding Siddha Serena.",
        "start": 0.0,
        "end": 3.28
      },
      {
        "speaker": "client",
        "text": "Kunal: Yes, tell me.",
        "start": 5.23,
        "end": 7.79
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 9.5,
        "end": 12.05
      },
      {
        "speaker": "client",
        "text": "Kunal: Yes, what's the price?",
        "start": 13.36,
        "end": 20.67
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 6.84 Cr for 3 BHK. Possession by August 2026.",
        "start": 22.41,
        "end": 26.9
      },
      {
        "speaker": "client",
        "text": "Kunal: That's good. Send me the details on WhatsApp.",
        "start": 28.22,
        "end": 35.79
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 36.64,
        "end": 42.56
      },
      {
        "speaker": "client",
        "text": "Kunal: This weekend.",
        "start": 43.24,
        "end": 51.12
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 52.95,
        "end": 55.29
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "delighted",
      "confused",
      "excited"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "552",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00043",
    "call_id": "CAL-00084",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Sonal, this is Vikram from Velocity regarding Siddha Serena.",
        "start": 0.0,
        "end": 5.69
      },
      {
        "speaker": "client",
        "text": "Sonal: Hi, I was about to call you.",
        "start": 7.48,
        "end": 15.46
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 16.24,
        "end": 23.05
      },
      {
        "speaker": "client",
        "text": "Sonal: The price is still high. Can you match Atri Aqua's rate?",
        "start": 24.21,
        "end": 31.25
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 32.74,
        "end": 36.71
      },
      {
        "speaker": "client",
        "text": "Sonal: Not really. I want mid-floor east facing.",
        "start": 38.16,
        "end": 42.8
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 44.66,
        "end": 49.81
      },
      {
        "speaker": "client",
        "text": "Sonal: Please do. We're ready to close quickly.",
        "start": 51.23,
        "end": 56.33
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 57.9,
        "end": 62.1
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "satisfied",
      "delighted",
      "frustrated",
      "trusting"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "682",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00044",
    "call_id": "CAL-00085",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Sonal, wanted to share some updates about Siddha Serena.",
        "start": 0.0,
        "end": 5.61
      },
      {
        "speaker": "client",
        "text": "Sonal: Hi, I was about to call you.",
        "start": 7.23,
        "end": 12.93
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 14.24,
        "end": 20.07
      },
      {
        "speaker": "client",
        "text": "Sonal: The price is still high. Can you match Merlin Avana's rate?",
        "start": 21.03,
        "end": 25.58
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.52,
        "end": 33.38
      },
      {
        "speaker": "client",
        "text": "Sonal: Not really. I want mid-floor east facing.",
        "start": 33.92,
        "end": 38.46
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 40.24,
        "end": 42.64
      },
      {
        "speaker": "client",
        "text": "Sonal: Please do. We're ready to close quickly.",
        "start": 43.47,
        "end": 46.78
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 48.03,
        "end": 52.16
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious",
      "trusting",
      "frustrated"
    ],
    "call_summary": "Call covered loan options. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "263",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00045",
    "call_id": "CAL-00089",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Good morning Prasenjit, wanted to share some updates about Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 3.79
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Hi, I was about to call you.",
        "start": 4.79,
        "end": 11.98
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 13.52,
        "end": 19.27
      },
      {
        "speaker": "client",
        "text": "Prasenjit: The price is still high. Can you match Shriram Grand City's rate?",
        "start": 21.17,
        "end": 24.89
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.21,
        "end": 32.23
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Not really. I want mid-floor east facing.",
        "start": 32.77,
        "end": 38.0
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 38.94,
        "end": 44.63
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Please do. We're ready to close quickly.",
        "start": 46.26,
        "end": 48.73
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 49.37,
        "end": 51.87
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "confused"
    ],
    "call_summary": "Call covered project features. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "624",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00046",
    "call_id": "CAL-00090",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Prasenjit, following up on your enquiry for Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 6.98
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, tell me.",
        "start": 7.49,
        "end": 12.03
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Beliaghata?",
        "start": 13.25,
        "end": 18.59
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, what's the price?",
        "start": 19.3,
        "end": 22.0
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 7.86 Cr for 3 BHK. Possession by August 2026.",
        "start": 23.97,
        "end": 27.15
      },
      {
        "speaker": "client",
        "text": "Prasenjit: That's good. Send me the details on WhatsApp.",
        "start": 28.8,
        "end": 31.91
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 33.37,
        "end": 41.32
      },
      {
        "speaker": "client",
        "text": "Prasenjit: This weekend.",
        "start": 42.77,
        "end": 46.84
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 47.94,
        "end": 50.6
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "anxious",
      "delighted",
      "urgent",
      "interested"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "310",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00047",
    "call_id": "CAL-00091",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Prasenjit, wanted to share some updates about Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 7.19
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Hi, I was about to call you.",
        "start": 8.43,
        "end": 15.88
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 16.52,
        "end": 22.45
      },
      {
        "speaker": "client",
        "text": "Prasenjit: The price is still high. Can you match Eden Devprayag's rate?",
        "start": 23.83,
        "end": 26.12
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 27.08,
        "end": 29.99
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Not really. I want mid-floor east facing.",
        "start": 31.33,
        "end": 38.88
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 39.99,
        "end": 47.78
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Please do. We're ready to close quickly.",
        "start": 49.59,
        "end": 52.46
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 54.39,
        "end": 61.76
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied",
      "hesitant",
      "interested"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "762",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00048",
    "call_id": "CAL-00093",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Deb, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 5.94
      },
      {
        "speaker": "client",
        "text": "Deb: Yes, tell me.",
        "start": 7.55,
        "end": 13.34
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 14.27,
        "end": 19.07
      },
      {
        "speaker": "client",
        "text": "Deb: Yes, what's the price?",
        "start": 20.38,
        "end": 25.54
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 4.27 Cr for 3 BHK. Possession by September 2026.",
        "start": 27.4,
        "end": 32.44
      },
      {
        "speaker": "client",
        "text": "Deb: That's good. Send me the details on WhatsApp.",
        "start": 34.41,
        "end": 38.63
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 40.02,
        "end": 44.61
      },
      {
        "speaker": "client",
        "text": "Deb: This weekend.",
        "start": 45.63,
        "end": 49.83
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 51.49,
        "end": 56.18
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "trusting",
      "anxious",
      "curious",
      "decisive"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "457",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00049",
    "call_id": "CAL-00094",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Deb, this is Vikram from Velocity regarding Atri Surya Toron.",
        "start": 0.0,
        "end": 5.06
      },
      {
        "speaker": "client",
        "text": "Deb: Yes, tell me.",
        "start": 6.99,
        "end": 9.23
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 10.78,
        "end": 18.04
      },
      {
        "speaker": "client",
        "text": "Deb: Yes, what's the price?",
        "start": 18.55,
        "end": 23.0
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 5.87 Cr for 3 BHK. Possession by September 2026.",
        "start": 24.4,
        "end": 27.01
      },
      {
        "speaker": "client",
        "text": "Deb: That's good. Send me the details on WhatsApp.",
        "start": 27.71,
        "end": 30.72
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 31.97,
        "end": 37.93
      },
      {
        "speaker": "client",
        "text": "Deb: This weekend.",
        "start": 38.64,
        "end": 41.69
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 42.42,
        "end": 46.38
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "trusting",
      "interested",
      "confused",
      "hesitant"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "547",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00050",
    "call_id": "CAL-00097",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Trisha, this is Vikram from Velocity regarding Godrej Elevate.",
        "start": 0.0,
        "end": 2.52
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, tell me.",
        "start": 3.72,
        "end": 7.87
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Dum Dum?",
        "start": 8.73,
        "end": 14.36
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, what's the price?",
        "start": 15.57,
        "end": 18.9
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 3.81 Cr for 3 BHK. Possession by June 2026.",
        "start": 19.59,
        "end": 22.32
      },
      {
        "speaker": "client",
        "text": "Trisha: That's good. Send me the details on WhatsApp.",
        "start": 23.16,
        "end": 28.35
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 30.26,
        "end": 32.53
      },
      {
        "speaker": "client",
        "text": "Trisha: This weekend.",
        "start": 33.17,
        "end": 36.61
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 37.47,
        "end": 43.1
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "confused",
      "anxious",
      "urgent"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "674",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00051",
    "call_id": "CAL-00098",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Trisha, this is Vikram from Velocity regarding Godrej Elevate.",
        "start": 0.0,
        "end": 3.47
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, tell me.",
        "start": 5.21,
        "end": 11.73
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Dum Dum?",
        "start": 13.08,
        "end": 19.29
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, what's the price?",
        "start": 19.9,
        "end": 25.5
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 7.03 Cr for 3 BHK. Possession by August 2026.",
        "start": 26.94,
        "end": 30.19
      },
      {
        "speaker": "client",
        "text": "Trisha: That's good. Send me the details on WhatsApp.",
        "start": 32.15,
        "end": 35.7
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 36.93,
        "end": 41.91
      },
      {
        "speaker": "client",
        "text": "Trisha: This weekend.",
        "start": 42.93,
        "end": 50.44
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 51.15,
        "end": 57.16
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "interested",
      "satisfied",
      "comparing"
    ],
    "call_summary": "Call covered project features. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "145",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00052",
    "call_id": "CAL-00099",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Trisha, following up on your enquiry for Godrej Elevate.",
        "start": 0.0,
        "end": 4.93
      },
      {
        "speaker": "client",
        "text": "Trisha: Hi, I was about to call you.",
        "start": 6.69,
        "end": 11.0
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 12.2,
        "end": 17.27
      },
      {
        "speaker": "client",
        "text": "Trisha: The price is still high. Can you match Ambuja Utpaala's rate?",
        "start": 18.66,
        "end": 24.12
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 25.68,
        "end": 30.13
      },
      {
        "speaker": "client",
        "text": "Trisha: Not really. I want mid-floor east facing.",
        "start": 30.83,
        "end": 33.61
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.96,
        "end": 42.11
      },
      {
        "speaker": "client",
        "text": "Trisha: Please do. We're ready to close quickly.",
        "start": 42.83,
        "end": 49.42
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 51.05,
        "end": 54.13
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "trusting",
      "satisfied",
      "skeptical"
    ],
    "call_summary": "Call covered project features. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "437",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00053",
    "call_id": "CAL-00100",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Trisha, following up on your enquiry for Godrej Elevate.",
        "start": 0.0,
        "end": 7.41
      },
      {
        "speaker": "client",
        "text": "Trisha: Hi, I was about to call you.",
        "start": 8.19,
        "end": 12.95
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 14.93,
        "end": 20.94
      },
      {
        "speaker": "client",
        "text": "Trisha: The price is still high. Can you match Siddha Serena's rate?",
        "start": 22.49,
        "end": 28.83
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 30.02,
        "end": 37.21
      },
      {
        "speaker": "client",
        "text": "Trisha: Not really. I want mid-floor east facing.",
        "start": 38.14,
        "end": 41.36
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 42.84,
        "end": 47.56
      },
      {
        "speaker": "client",
        "text": "Trisha: Please do. We're ready to close quickly.",
        "start": 49.08,
        "end": 52.53
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 53.7,
        "end": 56.04
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "interested",
      "hesitant",
      "urgent",
      "excited"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "323",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00054",
    "call_id": "CAL-00102",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Trisha, following up on your enquiry for Godrej Elevate.",
        "start": 0.0,
        "end": 2.37
      },
      {
        "speaker": "client",
        "text": "Trisha: Hi, I was about to call you.",
        "start": 3.23,
        "end": 7.27
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 8.8,
        "end": 14.61
      },
      {
        "speaker": "client",
        "text": "Trisha: The price is still high. Can you match Siddha Serena's rate?",
        "start": 15.26,
        "end": 19.12
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 20.1,
        "end": 25.85
      },
      {
        "speaker": "client",
        "text": "Trisha: Not really. I want mid-floor east facing.",
        "start": 26.37,
        "end": 30.66
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 31.83,
        "end": 37.12
      },
      {
        "speaker": "client",
        "text": "Trisha: Please do. We're ready to close quickly.",
        "start": 37.68,
        "end": 40.6
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 41.8,
        "end": 49.18
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "skeptical",
      "interested",
      "decisive"
    ],
    "call_summary": "Call covered loan options. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "413",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00055",
    "call_id": "CAL-00104",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Parth, following up on your enquiry for Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 5.56
      },
      {
        "speaker": "client",
        "text": "Parth: Yes, tell me.",
        "start": 7.27,
        "end": 13.1
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Beliaghata?",
        "start": 14.82,
        "end": 17.57
      },
      {
        "speaker": "client",
        "text": "Parth: Yes, what's the price?",
        "start": 18.85,
        "end": 26.66
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 5.04 Cr for 3 BHK. Possession by September 2026.",
        "start": 27.16,
        "end": 34.81
      },
      {
        "speaker": "client",
        "text": "Parth: That's good. Send me the details on WhatsApp.",
        "start": 35.32,
        "end": 38.07
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 39.66,
        "end": 46.63
      },
      {
        "speaker": "client",
        "text": "Parth: This weekend.",
        "start": 47.96,
        "end": 54.72
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 55.93,
        "end": 58.65
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "66",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00056",
    "call_id": "CAL-00107",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Ananya, wanted to share some updates about Shriram Grand City.",
        "start": 0.0,
        "end": 6.87
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, tell me.",
        "start": 8.01,
        "end": 12.99
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Howrah?",
        "start": 14.08,
        "end": 19.34
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, what's the price?",
        "start": 21.28,
        "end": 26.55
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 5.83 Cr for 3 BHK. Possession by June 2026.",
        "start": 28.4,
        "end": 34.78
      },
      {
        "speaker": "client",
        "text": "Ananya: That's good. Send me the details on WhatsApp.",
        "start": 35.87,
        "end": 40.63
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 41.73,
        "end": 46.33
      },
      {
        "speaker": "client",
        "text": "Ananya: This weekend.",
        "start": 47.49,
        "end": 52.91
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 54.44,
        "end": 62.14
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "frustrated",
      "urgent"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "680",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00057",
    "call_id": "CAL-00114",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Parth, wanted to share some updates about Shriram Grand City.",
        "start": 0.0,
        "end": 5.73
      },
      {
        "speaker": "client",
        "text": "Parth: Hi, I was about to call you.",
        "start": 6.32,
        "end": 13.31
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 14.17,
        "end": 19.76
      },
      {
        "speaker": "client",
        "text": "Parth: The price is still high. Can you match Eden Devprayag's rate?",
        "start": 21.68,
        "end": 25.55
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.1,
        "end": 31.34
      },
      {
        "speaker": "client",
        "text": "Parth: Not really. I want mid-floor east facing.",
        "start": 33.21,
        "end": 39.55
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 40.71,
        "end": 48.43
      },
      {
        "speaker": "client",
        "text": "Parth: Please do. We're ready to close quickly.",
        "start": 49.25,
        "end": 54.44
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 55.77,
        "end": 59.84
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "decisive",
      "confused",
      "urgent"
    ],
    "call_summary": "Call covered project features. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "237",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00058",
    "call_id": "CAL-00115",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Sonal, following up on your enquiry for Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 2.04
      },
      {
        "speaker": "client",
        "text": "Sonal: Hi, I was about to call you.",
        "start": 3.7,
        "end": 7.16
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 8.41,
        "end": 14.87
      },
      {
        "speaker": "client",
        "text": "Sonal: The price is still high. Can you match Atri Aqua's rate?",
        "start": 15.84,
        "end": 21.41
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 22.66,
        "end": 26.09
      },
      {
        "speaker": "client",
        "text": "Sonal: Not really. I want mid-floor east facing.",
        "start": 27.75,
        "end": 34.07
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.88,
        "end": 40.95
      },
      {
        "speaker": "client",
        "text": "Sonal: Please do. We're ready to close quickly.",
        "start": 41.9,
        "end": 44.78
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 46.46,
        "end": 48.91
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "confused",
      "skeptical"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "414",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00059",
    "call_id": "CAL-00119",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Sonal, following up on your enquiry for Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 7.06
      },
      {
        "speaker": "client",
        "text": "Sonal: Yes, tell me.",
        "start": 8.71,
        "end": 16.42
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Beliaghata?",
        "start": 18.09,
        "end": 24.06
      },
      {
        "speaker": "client",
        "text": "Sonal: Yes, what's the price?",
        "start": 24.81,
        "end": 30.4
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 1.78 Cr for 3 BHK. Possession by July 2026.",
        "start": 31.32,
        "end": 35.58
      },
      {
        "speaker": "client",
        "text": "Sonal: That's good. Send me the details on WhatsApp.",
        "start": 37.48,
        "end": 42.74
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 43.5,
        "end": 46.24
      },
      {
        "speaker": "client",
        "text": "Sonal: This weekend.",
        "start": 47.03,
        "end": 53.21
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 54.87,
        "end": 61.96
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "satisfied",
      "urgent",
      "frustrated",
      "hesitant"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "858",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00060",
    "call_id": "CAL-00120",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Shreya, following up on your enquiry for Sugam Prakriti.",
        "start": 0.0,
        "end": 6.17
      },
      {
        "speaker": "client",
        "text": "Shreya: Hi, I was about to call you.",
        "start": 6.85,
        "end": 11.38
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 12.06,
        "end": 17.74
      },
      {
        "speaker": "client",
        "text": "Shreya: The price is still high. Can you match Ambuja Utpaala's rate?",
        "start": 19.03,
        "end": 26.12
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 27.08,
        "end": 31.94
      },
      {
        "speaker": "client",
        "text": "Shreya: Not really. I want mid-floor east facing.",
        "start": 32.69,
        "end": 37.78
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 38.78,
        "end": 46.2
      },
      {
        "speaker": "client",
        "text": "Shreya: Please do. We're ready to close quickly.",
        "start": 47.93,
        "end": 53.22
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 54.97,
        "end": 62.96
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant",
      "satisfied"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "176",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00061",
    "call_id": "CAL-00123",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Trisha, wanted to share some updates about Sugam Prakriti.",
        "start": 0.0,
        "end": 4.31
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, tell me.",
        "start": 4.93,
        "end": 7.09
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 7.89,
        "end": 10.98
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, what's the price?",
        "start": 12.34,
        "end": 20.08
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 3.98 Cr for 3 BHK. Possession by August 2026.",
        "start": 20.95,
        "end": 26.45
      },
      {
        "speaker": "client",
        "text": "Trisha: That's good. Send me the details on WhatsApp.",
        "start": 28.35,
        "end": 31.36
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 32.38,
        "end": 37.79
      },
      {
        "speaker": "client",
        "text": "Trisha: This weekend.",
        "start": 38.43,
        "end": 45.12
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 45.91,
        "end": 52.67
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "interested",
      "anxious",
      "satisfied"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "711",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00062",
    "call_id": "CAL-00126",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Trisha, this is Ananya from Velocity regarding Sugam Prakriti.",
        "start": 0.0,
        "end": 6.79
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, tell me.",
        "start": 7.68,
        "end": 10.3
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 11.39,
        "end": 17.75
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, what's the price?",
        "start": 18.25,
        "end": 23.28
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 5.96 Cr for 3 BHK. Possession by August 2026.",
        "start": 25.2,
        "end": 31.17
      },
      {
        "speaker": "client",
        "text": "Trisha: That's good. Send me the details on WhatsApp.",
        "start": 32.06,
        "end": 35.29
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 36.83,
        "end": 44.16
      },
      {
        "speaker": "client",
        "text": "Trisha: This weekend.",
        "start": 46.13,
        "end": 53.43
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 55.42,
        "end": 61.29
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "confused"
    ],
    "call_summary": "Call covered project features. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "503",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00063",
    "call_id": "CAL-00128",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Divya, this is Vikram from Velocity regarding Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 6.62
      },
      {
        "speaker": "client",
        "text": "Divya: Yes, tell me.",
        "start": 8.39,
        "end": 12.66
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Beliaghata?",
        "start": 13.66,
        "end": 16.91
      },
      {
        "speaker": "client",
        "text": "Divya: Yes, what's the price?",
        "start": 18.55,
        "end": 21.43
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 6.1 Cr for 3 BHK. Possession by August 2026.",
        "start": 23.23,
        "end": 28.38
      },
      {
        "speaker": "client",
        "text": "Divya: That's good. Send me the details on WhatsApp.",
        "start": 30.02,
        "end": 33.98
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 34.7,
        "end": 38.0
      },
      {
        "speaker": "client",
        "text": "Divya: This weekend.",
        "start": 38.95,
        "end": 42.5
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 43.77,
        "end": 50.08
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "skeptical",
      "confused",
      "urgent"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "632",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00064",
    "call_id": "CAL-00129",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Abhishek, wanted to share some updates about Godrej Elevate.",
        "start": 0.0,
        "end": 2.46
      },
      {
        "speaker": "client",
        "text": "Abhishek: Hi, I was about to call you.",
        "start": 4.09,
        "end": 7.34
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 8.77,
        "end": 15.07
      },
      {
        "speaker": "client",
        "text": "Abhishek: The price is still high. Can you match Ambuja Utpaala's rate?",
        "start": 16.43,
        "end": 20.88
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 21.98,
        "end": 28.45
      },
      {
        "speaker": "client",
        "text": "Abhishek: Not really. I want mid-floor east facing.",
        "start": 30.04,
        "end": 34.04
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 35.52,
        "end": 43.01
      },
      {
        "speaker": "client",
        "text": "Abhishek: Please do. We're ready to close quickly.",
        "start": 44.8,
        "end": 52.71
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 54.15,
        "end": 56.23
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "confused",
      "urgent"
    ],
    "call_summary": "Call covered loan options. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "83",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00065",
    "call_id": "CAL-00130",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Abhishek, wanted to share some updates about Godrej Elevate.",
        "start": 0.0,
        "end": 3.85
      },
      {
        "speaker": "client",
        "text": "Abhishek: Hi, I was about to call you.",
        "start": 5.65,
        "end": 9.17
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 10.77,
        "end": 15.5
      },
      {
        "speaker": "client",
        "text": "Abhishek: The price is still high. Can you match Atri Surya Toron's rate?",
        "start": 17.29,
        "end": 21.26
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 22.15,
        "end": 29.39
      },
      {
        "speaker": "client",
        "text": "Abhishek: Not really. I want mid-floor east facing.",
        "start": 30.14,
        "end": 35.03
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 35.87,
        "end": 43.36
      },
      {
        "speaker": "client",
        "text": "Abhishek: Please do. We're ready to close quickly.",
        "start": 44.89,
        "end": 48.75
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 50.55,
        "end": 53.77
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "curious",
      "satisfied",
      "frustrated",
      "hesitant"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "319",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00066",
    "call_id": "CAL-00133",
    "language": "en-IN",
    "confidence": 0.82,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Swati, wanted to share some updates about Godrej Elevate.",
        "start": 0.0,
        "end": 6.8
      },
      {
        "speaker": "client",
        "text": "Swati: Yes, tell me.",
        "start": 7.49,
        "end": 15.04
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Dum Dum?",
        "start": 15.76,
        "end": 19.9
      },
      {
        "speaker": "client",
        "text": "Swati: Yes, what's the price?",
        "start": 21.36,
        "end": 28.37
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 3.98 Cr for 3 BHK. Possession by July 2026.",
        "start": 29.72,
        "end": 34.9
      },
      {
        "speaker": "client",
        "text": "Swati: That's good. Send me the details on WhatsApp.",
        "start": 36.34,
        "end": 38.86
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 39.37,
        "end": 45.34
      },
      {
        "speaker": "client",
        "text": "Swati: This weekend.",
        "start": 46.79,
        "end": 51.75
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 53.39,
        "end": 59.61
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "716",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00067",
    "call_id": "CAL-00136",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Priya, this is Priya from Velocity regarding Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 6.72
      },
      {
        "speaker": "client",
        "text": "Priya: Hi, I was about to call you.",
        "start": 7.72,
        "end": 13.92
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 15.15,
        "end": 17.67
      },
      {
        "speaker": "client",
        "text": "Priya: The price is still high. Can you match Godrej Blue's rate?",
        "start": 19.2,
        "end": 23.52
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 25.35,
        "end": 29.29
      },
      {
        "speaker": "client",
        "text": "Priya: Not really. I want mid-floor east facing.",
        "start": 29.97,
        "end": 35.67
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 36.91,
        "end": 42.59
      },
      {
        "speaker": "client",
        "text": "Priya: Please do. We're ready to close quickly.",
        "start": 43.62,
        "end": 50.29
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 51.45,
        "end": 56.09
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "decisive",
      "satisfied"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "546",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00068",
    "call_id": "CAL-00137",
    "language": "en-IN",
    "confidence": 0.82,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Priya, following up on your enquiry for Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 2.25
      },
      {
        "speaker": "client",
        "text": "Priya: Yes, tell me.",
        "start": 4.08,
        "end": 11.03
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Beliaghata?",
        "start": 12.13,
        "end": 14.42
      },
      {
        "speaker": "client",
        "text": "Priya: Yes, what's the price?",
        "start": 15.42,
        "end": 22.54
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 5.23 Cr for 3 BHK. Possession by June 2026.",
        "start": 23.49,
        "end": 29.63
      },
      {
        "speaker": "client",
        "text": "Priya: That's good. Send me the details on WhatsApp.",
        "start": 31.2,
        "end": 35.86
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 37.3,
        "end": 41.49
      },
      {
        "speaker": "client",
        "text": "Priya: This weekend.",
        "start": 42.05,
        "end": 49.87
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 51.46,
        "end": 54.76
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious",
      "urgent",
      "confused"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "166",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00069",
    "call_id": "CAL-00141",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Parth, this is Ananya from Velocity regarding Atri Surya Toron.",
        "start": 0.0,
        "end": 3.24
      },
      {
        "speaker": "client",
        "text": "Parth: Yes, tell me.",
        "start": 4.97,
        "end": 10.53
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 11.7,
        "end": 15.51
      },
      {
        "speaker": "client",
        "text": "Parth: Yes, what's the price?",
        "start": 16.16,
        "end": 23.79
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 5.86 Cr for 3 BHK. Possession by July 2026.",
        "start": 24.68,
        "end": 32.36
      },
      {
        "speaker": "client",
        "text": "Parth: That's good. Send me the details on WhatsApp.",
        "start": 33.25,
        "end": 37.19
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 39.15,
        "end": 43.81
      },
      {
        "speaker": "client",
        "text": "Parth: This weekend.",
        "start": 45.12,
        "end": 47.13
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 48.35,
        "end": 53.17
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "confused",
      "excited"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "741",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00070",
    "call_id": "CAL-00142",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Amit, following up on your enquiry for DTC Sojon.",
        "start": 0.0,
        "end": 6.68
      },
      {
        "speaker": "client",
        "text": "Amit: Yes, tell me.",
        "start": 8.05,
        "end": 14.36
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 15.31,
        "end": 17.94
      },
      {
        "speaker": "client",
        "text": "Amit: Yes, what's the price?",
        "start": 18.52,
        "end": 22.87
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 3.85 Cr for 3 BHK. Possession by September 2026.",
        "start": 24.69,
        "end": 28.8
      },
      {
        "speaker": "client",
        "text": "Amit: That's good. Send me the details on WhatsApp.",
        "start": 29.81,
        "end": 34.55
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 35.3,
        "end": 40.34
      },
      {
        "speaker": "client",
        "text": "Amit: This weekend.",
        "start": 41.24,
        "end": 44.46
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 44.97,
        "end": 50.15
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "excited",
      "frustrated",
      "hesitant",
      "trusting"
    ],
    "call_summary": "Call covered loan options. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "614",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00071",
    "call_id": "CAL-00143",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Amit, wanted to share some updates about DTC Sojon.",
        "start": 0.0,
        "end": 7.91
      },
      {
        "speaker": "client",
        "text": "Amit: Yes, tell me.",
        "start": 8.8,
        "end": 13.19
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 14.21,
        "end": 19.43
      },
      {
        "speaker": "client",
        "text": "Amit: Yes, what's the price?",
        "start": 20.52,
        "end": 23.06
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 3.08 Cr for 3 BHK. Possession by September 2026.",
        "start": 24.32,
        "end": 26.52
      },
      {
        "speaker": "client",
        "text": "Amit: That's good. Send me the details on WhatsApp.",
        "start": 27.59,
        "end": 34.91
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 36.24,
        "end": 43.92
      },
      {
        "speaker": "client",
        "text": "Amit: This weekend.",
        "start": 44.79,
        "end": 51.31
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 53.01,
        "end": 57.18
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "comparing",
      "trusting",
      "skeptical"
    ],
    "call_summary": "Call covered project features. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "295",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00072",
    "call_id": "CAL-00144",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Amit, this is Ananya from Velocity regarding DTC Sojon.",
        "start": 0.0,
        "end": 2.46
      },
      {
        "speaker": "client",
        "text": "Amit: Hi, I was about to call you.",
        "start": 4.16,
        "end": 10.94
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 11.7,
        "end": 17.17
      },
      {
        "speaker": "client",
        "text": "Amit: The price is still high. Can you match Atri Surya Toron's rate?",
        "start": 18.13,
        "end": 21.3
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 22.08,
        "end": 24.1
      },
      {
        "speaker": "client",
        "text": "Amit: Not really. I want mid-floor east facing.",
        "start": 25.09,
        "end": 30.01
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 31.02,
        "end": 33.9
      },
      {
        "speaker": "client",
        "text": "Amit: Please do. We're ready to close quickly.",
        "start": 34.64,
        "end": 37.14
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 38.97,
        "end": 41.37
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing"
    ],
    "call_summary": "Call covered loan options. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "737",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00073",
    "call_id": "CAL-00145",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Swati, following up on your enquiry for Godrej Blue.",
        "start": 0.0,
        "end": 7.19
      },
      {
        "speaker": "client",
        "text": "Swati: Yes, tell me.",
        "start": 8.19,
        "end": 11.0
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 12.23,
        "end": 16.28
      },
      {
        "speaker": "client",
        "text": "Swati: Yes, what's the price?",
        "start": 17.83,
        "end": 20.41
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 2.19 Cr for 3 BHK. Possession by August 2026.",
        "start": 20.97,
        "end": 26.63
      },
      {
        "speaker": "client",
        "text": "Swati: That's good. Send me the details on WhatsApp.",
        "start": 28.4,
        "end": 34.11
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 35.13,
        "end": 42.22
      },
      {
        "speaker": "client",
        "text": "Swati: This weekend.",
        "start": 42.95,
        "end": 46.38
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 47.94,
        "end": 54.93
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "delighted",
      "satisfied"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "579",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00074",
    "call_id": "CAL-00150",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Neha, following up on your enquiry for Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 6.03
      },
      {
        "speaker": "client",
        "text": "Neha: Yes, tell me.",
        "start": 7.84,
        "end": 12.43
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Beliaghata?",
        "start": 13.41,
        "end": 18.16
      },
      {
        "speaker": "client",
        "text": "Neha: Yes, what's the price?",
        "start": 20.06,
        "end": 22.39
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 5.79 Cr for 3 BHK. Possession by August 2026.",
        "start": 23.8,
        "end": 27.95
      },
      {
        "speaker": "client",
        "text": "Neha: That's good. Send me the details on WhatsApp.",
        "start": 29.43,
        "end": 33.27
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 34.8,
        "end": 42.28
      },
      {
        "speaker": "client",
        "text": "Neha: This weekend.",
        "start": 43.53,
        "end": 46.19
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 46.81,
        "end": 53.2
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "delighted"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "237",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00075",
    "call_id": "CAL-00151",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Prasenjit, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 6.58
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Hi, I was about to call you.",
        "start": 8.42,
        "end": 13.0
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 14.03,
        "end": 17.27
      },
      {
        "speaker": "client",
        "text": "Prasenjit: The price is still high. Can you match Godrej Blue's rate?",
        "start": 18.23,
        "end": 20.52
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 21.96,
        "end": 24.06
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Not really. I want mid-floor east facing.",
        "start": 24.61,
        "end": 29.18
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 30.82,
        "end": 37.04
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Please do. We're ready to close quickly.",
        "start": 38.26,
        "end": 40.86
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 42.1,
        "end": 48.8
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "interested",
      "frustrated",
      "trusting",
      "comparing"
    ],
    "call_summary": "Call covered project features. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "637",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00076",
    "call_id": "CAL-00152",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Prasenjit, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 3.0
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, tell me.",
        "start": 4.79,
        "end": 7.21
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 8.31,
        "end": 11.0
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, what's the price?",
        "start": 11.77,
        "end": 17.09
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 4.66 Cr for 3 BHK. Possession by September 2026.",
        "start": 18.74,
        "end": 24.25
      },
      {
        "speaker": "client",
        "text": "Prasenjit: That's good. Send me the details on WhatsApp.",
        "start": 25.32,
        "end": 28.16
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 29.25,
        "end": 36.12
      },
      {
        "speaker": "client",
        "text": "Prasenjit: This weekend.",
        "start": 37.91,
        "end": 40.78
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 42.47,
        "end": 45.98
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious",
      "excited",
      "curious"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "248",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00077",
    "call_id": "CAL-00153",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Prasenjit, this is Rahul from Velocity regarding Atri Surya Toron.",
        "start": 0.0,
        "end": 4.28
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, tell me.",
        "start": 5.66,
        "end": 8.39
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 10.04,
        "end": 14.34
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, what's the price?",
        "start": 14.87,
        "end": 17.43
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 6.92 Cr for 3 BHK. Possession by July 2026.",
        "start": 18.68,
        "end": 25.57
      },
      {
        "speaker": "client",
        "text": "Prasenjit: That's good. Send me the details on WhatsApp.",
        "start": 27.27,
        "end": 34.36
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 35.42,
        "end": 42.75
      },
      {
        "speaker": "client",
        "text": "Prasenjit: This weekend.",
        "start": 44.34,
        "end": 51.01
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 51.94,
        "end": 54.41
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "comparing",
      "frustrated"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "138",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00078",
    "call_id": "CAL-00155",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Sanjay, this is Vikram from Velocity regarding Merlin Avana.",
        "start": 0.0,
        "end": 4.4
      },
      {
        "speaker": "client",
        "text": "Sanjay: Yes, tell me.",
        "start": 5.8,
        "end": 11.61
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Tangra?",
        "start": 12.99,
        "end": 16.5
      },
      {
        "speaker": "client",
        "text": "Sanjay: Yes, what's the price?",
        "start": 17.11,
        "end": 21.54
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 7.92 Cr for 3 BHK. Possession by October 2026.",
        "start": 22.2,
        "end": 28.99
      },
      {
        "speaker": "client",
        "text": "Sanjay: That's good. Send me the details on WhatsApp.",
        "start": 29.49,
        "end": 36.66
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 38.14,
        "end": 43.72
      },
      {
        "speaker": "client",
        "text": "Sanjay: This weekend.",
        "start": 45.43,
        "end": 50.09
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 50.75,
        "end": 53.39
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "skeptical",
      "hesitant"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "229",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00079",
    "call_id": "CAL-00159",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Kavita, wanted to share some updates about Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 3.64
      },
      {
        "speaker": "client",
        "text": "Kavita: Yes, tell me.",
        "start": 4.44,
        "end": 11.95
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Madanpur?",
        "start": 13.03,
        "end": 17.22
      },
      {
        "speaker": "client",
        "text": "Kavita: Yes, what's the price?",
        "start": 18.56,
        "end": 25.51
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 2.31 Cr for 3 BHK. Possession by October 2026.",
        "start": 26.71,
        "end": 29.43
      },
      {
        "speaker": "client",
        "text": "Kavita: That's good. Send me the details on WhatsApp.",
        "start": 30.14,
        "end": 35.66
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 37.08,
        "end": 40.66
      },
      {
        "speaker": "client",
        "text": "Kavita: This weekend.",
        "start": 41.61,
        "end": 47.78
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 48.95,
        "end": 56.81
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "delighted",
      "comparing",
      "excited"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "217",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00080",
    "call_id": "CAL-00163",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Ananya, this is Vikram from Velocity regarding Sugam Prakriti.",
        "start": 0.0,
        "end": 3.58
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, tell me.",
        "start": 4.78,
        "end": 8.52
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 10.12,
        "end": 16.5
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, what's the price?",
        "start": 17.14,
        "end": 24.81
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 2.6 Cr for 3 BHK. Possession by June 2026.",
        "start": 26.56,
        "end": 29.33
      },
      {
        "speaker": "client",
        "text": "Ananya: That's good. Send me the details on WhatsApp.",
        "start": 29.98,
        "end": 35.9
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 37.85,
        "end": 42.34
      },
      {
        "speaker": "client",
        "text": "Ananya: This weekend.",
        "start": 43.94,
        "end": 50.96
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 52.52,
        "end": 58.7
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "trusting",
      "delighted",
      "confused",
      "decisive"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "271",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00081",
    "call_id": "CAL-00165",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Ananya, following up on your enquiry for Sugam Prakriti.",
        "start": 0.0,
        "end": 6.11
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, tell me.",
        "start": 7.87,
        "end": 13.18
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 13.95,
        "end": 17.6
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, what's the price?",
        "start": 18.99,
        "end": 26.44
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 7.37 Cr for 3 BHK. Possession by October 2026.",
        "start": 27.47,
        "end": 32.52
      },
      {
        "speaker": "client",
        "text": "Ananya: That's good. Send me the details on WhatsApp.",
        "start": 34.08,
        "end": 38.67
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 40.37,
        "end": 43.44
      },
      {
        "speaker": "client",
        "text": "Ananya: This weekend.",
        "start": 45.42,
        "end": 53.18
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 54.83,
        "end": 62.11
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "urgent",
      "anxious",
      "hesitant",
      "confused"
    ],
    "call_summary": "Call covered project features. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "670",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00082",
    "call_id": "CAL-00166",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Ananya, this is Rahul from Velocity regarding Sugam Prakriti.",
        "start": 0.0,
        "end": 3.68
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, tell me.",
        "start": 5.54,
        "end": 11.92
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 13.28,
        "end": 20.58
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, what's the price?",
        "start": 22.35,
        "end": 29.79
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 4.06 Cr for 3 BHK. Possession by June 2026.",
        "start": 30.78,
        "end": 37.92
      },
      {
        "speaker": "client",
        "text": "Ananya: That's good. Send me the details on WhatsApp.",
        "start": 38.75,
        "end": 44.0
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 45.28,
        "end": 50.36
      },
      {
        "speaker": "client",
        "text": "Ananya: This weekend.",
        "start": 51.96,
        "end": 57.03
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 58.3,
        "end": 61.85
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "hesitant",
      "satisfied"
    ],
    "call_summary": "Call covered loan options. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "586",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00083",
    "call_id": "CAL-00168",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Sanjay, following up on your enquiry for Shriram Grand City.",
        "start": 0.0,
        "end": 6.27
      },
      {
        "speaker": "client",
        "text": "Sanjay: Yes, tell me.",
        "start": 7.25,
        "end": 11.7
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Howrah?",
        "start": 13.09,
        "end": 19.18
      },
      {
        "speaker": "client",
        "text": "Sanjay: Yes, what's the price?",
        "start": 19.74,
        "end": 27.74
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 6.84 Cr for 3 BHK. Possession by September 2026.",
        "start": 28.45,
        "end": 32.34
      },
      {
        "speaker": "client",
        "text": "Sanjay: That's good. Send me the details on WhatsApp.",
        "start": 33.08,
        "end": 39.34
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 41.06,
        "end": 44.63
      },
      {
        "speaker": "client",
        "text": "Sanjay: This weekend.",
        "start": 46.17,
        "end": 49.77
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 51.0,
        "end": 54.98
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "frustrated"
    ],
    "call_summary": "Call covered loan options. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "383",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00084",
    "call_id": "CAL-00174",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Anirban, wanted to share some updates about Atri Surya Toron.",
        "start": 0.0,
        "end": 5.1
      },
      {
        "speaker": "client",
        "text": "Anirban: Yes, tell me.",
        "start": 5.64,
        "end": 9.35
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 10.3,
        "end": 17.03
      },
      {
        "speaker": "client",
        "text": "Anirban: Yes, what's the price?",
        "start": 18.05,
        "end": 25.94
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 6.72 Cr for 3 BHK. Possession by July 2026.",
        "start": 27.05,
        "end": 29.85
      },
      {
        "speaker": "client",
        "text": "Anirban: That's good. Send me the details on WhatsApp.",
        "start": 31.73,
        "end": 36.52
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 38.01,
        "end": 40.19
      },
      {
        "speaker": "client",
        "text": "Anirban: This weekend.",
        "start": 41.16,
        "end": 43.95
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 44.65,
        "end": 48.13
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious",
      "satisfied",
      "comparing",
      "interested"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "676",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00085",
    "call_id": "CAL-00175",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Ritu, following up on your enquiry for Shriram Grand City.",
        "start": 0.0,
        "end": 4.05
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, tell me.",
        "start": 4.99,
        "end": 11.73
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Howrah?",
        "start": 13.25,
        "end": 20.61
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, what's the price?",
        "start": 22.58,
        "end": 25.21
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 5.13 Cr for 3 BHK. Possession by October 2026.",
        "start": 26.42,
        "end": 30.58
      },
      {
        "speaker": "client",
        "text": "Ritu: That's good. Send me the details on WhatsApp.",
        "start": 31.95,
        "end": 36.35
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 37.82,
        "end": 45.74
      },
      {
        "speaker": "client",
        "text": "Ritu: This weekend.",
        "start": 46.75,
        "end": 51.84
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 53.73,
        "end": 58.73
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "delighted"
    ],
    "call_summary": "Call covered loan options. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "895",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00086",
    "call_id": "CAL-00181",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Sourav, this is Ananya from Velocity regarding Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 4.4
      },
      {
        "speaker": "client",
        "text": "Sourav: Hi, I was about to call you.",
        "start": 5.06,
        "end": 10.51
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 11.73,
        "end": 16.81
      },
      {
        "speaker": "client",
        "text": "Sourav: The price is still high. Can you match Ambuja Utpaala's rate?",
        "start": 17.32,
        "end": 20.94
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 22.63,
        "end": 25.31
      },
      {
        "speaker": "client",
        "text": "Sourav: Not really. I want mid-floor east facing.",
        "start": 26.28,
        "end": 28.71
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 30.02,
        "end": 37.53
      },
      {
        "speaker": "client",
        "text": "Sourav: Please do. We're ready to close quickly.",
        "start": 39.32,
        "end": 44.42
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 45.17,
        "end": 49.16
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting"
    ],
    "call_summary": "Call covered loan options. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "815",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00087",
    "call_id": "CAL-00182",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Shreya, this is Ananya from Velocity regarding Sugam Prakriti.",
        "start": 0.0,
        "end": 5.52
      },
      {
        "speaker": "client",
        "text": "Shreya: Yes, tell me.",
        "start": 7.38,
        "end": 13.29
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 14.88,
        "end": 18.13
      },
      {
        "speaker": "client",
        "text": "Shreya: Yes, what's the price?",
        "start": 19.83,
        "end": 26.54
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 5.28 Cr for 3 BHK. Possession by October 2026.",
        "start": 27.13,
        "end": 32.91
      },
      {
        "speaker": "client",
        "text": "Shreya: That's good. Send me the details on WhatsApp.",
        "start": 33.44,
        "end": 35.62
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 37.19,
        "end": 44.71
      },
      {
        "speaker": "client",
        "text": "Shreya: This weekend.",
        "start": 45.75,
        "end": 50.22
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 51.76,
        "end": 58.4
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied",
      "interested",
      "anxious",
      "comparing"
    ],
    "call_summary": "Call covered loan options. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "154",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00088",
    "call_id": "CAL-00187",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Divya, this is Rahul from Velocity regarding Shriram Grand City.",
        "start": 0.0,
        "end": 5.56
      },
      {
        "speaker": "client",
        "text": "Divya: Hi, I was about to call you.",
        "start": 7.54,
        "end": 12.46
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 14.13,
        "end": 20.53
      },
      {
        "speaker": "client",
        "text": "Divya: The price is still high. Can you match Ambuja Utpaala's rate?",
        "start": 22.41,
        "end": 29.25
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 30.62,
        "end": 37.66
      },
      {
        "speaker": "client",
        "text": "Divya: Not really. I want mid-floor east facing.",
        "start": 39.29,
        "end": 42.7
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 43.96,
        "end": 50.11
      },
      {
        "speaker": "client",
        "text": "Divya: Please do. We're ready to close quickly.",
        "start": 51.34,
        "end": 58.95
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 59.71,
        "end": 66.5
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "196",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00089",
    "call_id": "CAL-00188",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Divya, following up on your enquiry for Shriram Grand City.",
        "start": 0.0,
        "end": 2.24
      },
      {
        "speaker": "client",
        "text": "Divya: Hi, I was about to call you.",
        "start": 3.2,
        "end": 5.57
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 6.73,
        "end": 9.08
      },
      {
        "speaker": "client",
        "text": "Divya: The price is still high. Can you match Siddha Suburbia Bungalow's rate?",
        "start": 9.76,
        "end": 13.83
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 15.76,
        "end": 19.21
      },
      {
        "speaker": "client",
        "text": "Divya: Not really. I want mid-floor east facing.",
        "start": 20.63,
        "end": 27.15
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 28.88,
        "end": 33.17
      },
      {
        "speaker": "client",
        "text": "Divya: Please do. We're ready to close quickly.",
        "start": 34.17,
        "end": 40.06
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 40.96,
        "end": 43.7
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "decisive"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "151",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00090",
    "call_id": "CAL-00191",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Debjani, following up on your enquiry for DTC Sojon.",
        "start": 0.0,
        "end": 5.24
      },
      {
        "speaker": "client",
        "text": "Debjani: Hi, I was about to call you.",
        "start": 6.89,
        "end": 13.61
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 15.52,
        "end": 17.7
      },
      {
        "speaker": "client",
        "text": "Debjani: The price is still high. Can you match Sugam Prakriti's rate?",
        "start": 18.7,
        "end": 24.02
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 25.19,
        "end": 29.88
      },
      {
        "speaker": "client",
        "text": "Debjani: Not really. I want mid-floor east facing.",
        "start": 30.52,
        "end": 35.53
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.5,
        "end": 41.63
      },
      {
        "speaker": "client",
        "text": "Debjani: Please do. We're ready to close quickly.",
        "start": 43.03,
        "end": 46.32
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 46.88,
        "end": 49.78
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "urgent",
      "skeptical",
      "trusting",
      "interested"
    ],
    "call_summary": "Call covered loan options. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "894",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00091",
    "call_id": "CAL-00199",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Prasenjit, following up on your enquiry for Merlin Avana.",
        "start": 0.0,
        "end": 3.8
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, tell me.",
        "start": 5.09,
        "end": 11.63
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Tangra?",
        "start": 12.87,
        "end": 16.64
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, what's the price?",
        "start": 17.42,
        "end": 20.12
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 7.8 Cr for 3 BHK. Possession by September 2026.",
        "start": 21.97,
        "end": 28.51
      },
      {
        "speaker": "client",
        "text": "Prasenjit: That's good. Send me the details on WhatsApp.",
        "start": 29.85,
        "end": 33.86
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 34.71,
        "end": 42.48
      },
      {
        "speaker": "client",
        "text": "Prasenjit: This weekend.",
        "start": 43.22,
        "end": 48.06
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 49.13,
        "end": 51.9
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "confused",
      "skeptical"
    ],
    "call_summary": "Call covered loan options. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "755",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00092",
    "call_id": "CAL-00201",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Rahul, following up on your enquiry for Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 7.8
      },
      {
        "speaker": "client",
        "text": "Rahul: Hi, I was about to call you.",
        "start": 8.87,
        "end": 15.98
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 16.66,
        "end": 22.53
      },
      {
        "speaker": "client",
        "text": "Rahul: The price is still high. Can you match Atri Surya Toron's rate?",
        "start": 23.22,
        "end": 30.38
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 31.63,
        "end": 36.52
      },
      {
        "speaker": "client",
        "text": "Rahul: Not really. I want mid-floor east facing.",
        "start": 38.2,
        "end": 41.77
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 43.46,
        "end": 50.89
      },
      {
        "speaker": "client",
        "text": "Rahul: Please do. We're ready to close quickly.",
        "start": 52.48,
        "end": 57.9
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 59.39,
        "end": 65.35
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied",
      "urgent",
      "curious",
      "interested"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "321",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00093",
    "call_id": "CAL-00203",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Ananya, following up on your enquiry for Eden Devprayag.",
        "start": 0.0,
        "end": 6.38
      },
      {
        "speaker": "client",
        "text": "Ananya: Hi, I was about to call you.",
        "start": 8.16,
        "end": 13.2
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 14.31,
        "end": 20.43
      },
      {
        "speaker": "client",
        "text": "Ananya: The price is still high. Can you match Ambuja Utpaala's rate?",
        "start": 21.56,
        "end": 26.71
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 28.22,
        "end": 33.22
      },
      {
        "speaker": "client",
        "text": "Ananya: Not really. I want mid-floor east facing.",
        "start": 35.2,
        "end": 38.96
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 39.78,
        "end": 43.42
      },
      {
        "speaker": "client",
        "text": "Ananya: Please do. We're ready to close quickly.",
        "start": 45.25,
        "end": 48.15
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 49.24,
        "end": 55.84
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant",
      "satisfied"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "181",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00094",
    "call_id": "CAL-00213",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Isha, wanted to share some updates about Shriram Grand City.",
        "start": 0.0,
        "end": 4.66
      },
      {
        "speaker": "client",
        "text": "Isha: Yes, tell me.",
        "start": 6.44,
        "end": 10.31
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Howrah?",
        "start": 11.6,
        "end": 15.9
      },
      {
        "speaker": "client",
        "text": "Isha: Yes, what's the price?",
        "start": 17.32,
        "end": 23.54
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 6.77 Cr for 3 BHK. Possession by July 2026.",
        "start": 24.41,
        "end": 29.03
      },
      {
        "speaker": "client",
        "text": "Isha: That's good. Send me the details on WhatsApp.",
        "start": 30.0,
        "end": 32.06
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 32.79,
        "end": 39.35
      },
      {
        "speaker": "client",
        "text": "Isha: This weekend.",
        "start": 41.12,
        "end": 44.73
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 46.66,
        "end": 54.63
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant",
      "satisfied"
    ],
    "call_summary": "Call covered loan options. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "673",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00095",
    "call_id": "CAL-00214",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Isha, this is Rahul from Velocity regarding Shriram Grand City.",
        "start": 0.0,
        "end": 5.35
      },
      {
        "speaker": "client",
        "text": "Isha: Hi, I was about to call you.",
        "start": 6.25,
        "end": 8.64
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 9.91,
        "end": 17.21
      },
      {
        "speaker": "client",
        "text": "Isha: The price is still high. Can you match Atri Surya Toron's rate?",
        "start": 18.49,
        "end": 20.8
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 21.7,
        "end": 27.82
      },
      {
        "speaker": "client",
        "text": "Isha: Not really. I want mid-floor east facing.",
        "start": 29.69,
        "end": 35.66
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.14,
        "end": 44.09
      },
      {
        "speaker": "client",
        "text": "Isha: Please do. We're ready to close quickly.",
        "start": 45.29,
        "end": 47.61
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 48.64,
        "end": 56.14
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied",
      "excited",
      "confused",
      "delighted"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "332",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00096",
    "call_id": "CAL-00215",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Deb, following up on your enquiry for Godrej Blue.",
        "start": 0.0,
        "end": 2.01
      },
      {
        "speaker": "client",
        "text": "Deb: Yes, tell me.",
        "start": 2.57,
        "end": 8.26
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 8.88,
        "end": 13.06
      },
      {
        "speaker": "client",
        "text": "Deb: Yes, what's the price?",
        "start": 13.75,
        "end": 18.51
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 6.56 Cr for 3 BHK. Possession by October 2026.",
        "start": 20.26,
        "end": 25.75
      },
      {
        "speaker": "client",
        "text": "Deb: That's good. Send me the details on WhatsApp.",
        "start": 27.4,
        "end": 31.4
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 32.1,
        "end": 37.8
      },
      {
        "speaker": "client",
        "text": "Deb: This weekend.",
        "start": 38.94,
        "end": 42.23
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 44.09,
        "end": 47.96
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "interested",
      "confused",
      "hesitant",
      "comparing"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "787",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00097",
    "call_id": "CAL-00216",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Deb, following up on your enquiry for Godrej Blue.",
        "start": 0.0,
        "end": 7.37
      },
      {
        "speaker": "client",
        "text": "Deb: Hi, I was about to call you.",
        "start": 8.88,
        "end": 15.36
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 16.08,
        "end": 18.12
      },
      {
        "speaker": "client",
        "text": "Deb: The price is still high. Can you match Shriram Grand City's rate?",
        "start": 20.06,
        "end": 27.6
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 28.93,
        "end": 32.84
      },
      {
        "speaker": "client",
        "text": "Deb: Not really. I want mid-floor east facing.",
        "start": 34.78,
        "end": 40.97
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 41.6,
        "end": 47.2
      },
      {
        "speaker": "client",
        "text": "Deb: Please do. We're ready to close quickly.",
        "start": 48.91,
        "end": 55.69
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 57.05,
        "end": 59.15
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "decisive",
      "curious",
      "frustrated",
      "satisfied"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "82",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00098",
    "call_id": "CAL-00220",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Neha, following up on your enquiry for Ambuja Utpaala.",
        "start": 0.0,
        "end": 4.71
      },
      {
        "speaker": "client",
        "text": "Neha: Hi, I was about to call you.",
        "start": 5.56,
        "end": 11.56
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 13.48,
        "end": 18.7
      },
      {
        "speaker": "client",
        "text": "Neha: The price is still high. Can you match Siddha Serena's rate?",
        "start": 19.76,
        "end": 26.27
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 27.04,
        "end": 32.71
      },
      {
        "speaker": "client",
        "text": "Neha: Not really. I want mid-floor east facing.",
        "start": 33.3,
        "end": 39.15
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 39.83,
        "end": 45.29
      },
      {
        "speaker": "client",
        "text": "Neha: Please do. We're ready to close quickly.",
        "start": 46.65,
        "end": 49.91
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 50.77,
        "end": 54.24
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious",
      "frustrated"
    ],
    "call_summary": "Call covered project features. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "624",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00099",
    "call_id": "CAL-00222",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Ritu, following up on your enquiry for Atri Aqua.",
        "start": 0.0,
        "end": 4.31
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, tell me.",
        "start": 6.18,
        "end": 13.73
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 15.48,
        "end": 21.81
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, what's the price?",
        "start": 22.38,
        "end": 29.94
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 7.9 Cr for 3 BHK. Possession by June 2026.",
        "start": 31.23,
        "end": 36.7
      },
      {
        "speaker": "client",
        "text": "Ritu: That's good. Send me the details on WhatsApp.",
        "start": 38.36,
        "end": 41.16
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 42.05,
        "end": 45.11
      },
      {
        "speaker": "client",
        "text": "Ritu: This weekend.",
        "start": 46.98,
        "end": 51.91
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 53.01,
        "end": 57.03
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "excited"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "207",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00100",
    "call_id": "CAL-00223",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Ritu, this is Rahul from Velocity regarding Atri Aqua.",
        "start": 0.0,
        "end": 7.53
      },
      {
        "speaker": "client",
        "text": "Ritu: Hi, I was about to call you.",
        "start": 8.52,
        "end": 13.83
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 14.99,
        "end": 21.35
      },
      {
        "speaker": "client",
        "text": "Ritu: The price is still high. Can you match DTC Good Earth's rate?",
        "start": 22.68,
        "end": 25.74
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 27.45,
        "end": 34.33
      },
      {
        "speaker": "client",
        "text": "Ritu: Not really. I want mid-floor east facing.",
        "start": 36.13,
        "end": 39.83
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 41.18,
        "end": 43.86
      },
      {
        "speaker": "client",
        "text": "Ritu: Please do. We're ready to close quickly.",
        "start": 44.52,
        "end": 51.42
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 53.36,
        "end": 58.85
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "skeptical",
      "interested",
      "anxious"
    ],
    "call_summary": "Call covered loan options. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "283",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00101",
    "call_id": "CAL-00224",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Ritu, wanted to share some updates about Atri Aqua.",
        "start": 0.0,
        "end": 2.37
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, tell me.",
        "start": 3.34,
        "end": 7.76
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 9.57,
        "end": 13.31
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, what's the price?",
        "start": 14.63,
        "end": 17.38
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 7.2 Cr for 3 BHK. Possession by October 2026.",
        "start": 19.2,
        "end": 23.57
      },
      {
        "speaker": "client",
        "text": "Ritu: That's good. Send me the details on WhatsApp.",
        "start": 25.48,
        "end": 28.94
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 30.61,
        "end": 34.09
      },
      {
        "speaker": "client",
        "text": "Ritu: This weekend.",
        "start": 35.84,
        "end": 39.29
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 40.43,
        "end": 45.28
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "frustrated",
      "hesitant",
      "curious"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "186",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00102",
    "call_id": "CAL-00225",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Priya, following up on your enquiry for Atri Aqua.",
        "start": 0.0,
        "end": 7.59
      },
      {
        "speaker": "client",
        "text": "Priya: Yes, tell me.",
        "start": 8.43,
        "end": 10.49
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 12.27,
        "end": 17.22
      },
      {
        "speaker": "client",
        "text": "Priya: Yes, what's the price?",
        "start": 18.47,
        "end": 21.89
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 7.13 Cr for 3 BHK. Possession by August 2026.",
        "start": 22.59,
        "end": 29.31
      },
      {
        "speaker": "client",
        "text": "Priya: That's good. Send me the details on WhatsApp.",
        "start": 30.51,
        "end": 33.7
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 35.64,
        "end": 42.59
      },
      {
        "speaker": "client",
        "text": "Priya: This weekend.",
        "start": 43.26,
        "end": 50.58
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 52.39,
        "end": 57.81
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "interested"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "172",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00103",
    "call_id": "CAL-00228",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Sourav, this is Vikram from Velocity regarding Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 7.4
      },
      {
        "speaker": "client",
        "text": "Sourav: Hi, I was about to call you.",
        "start": 9.14,
        "end": 14.65
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 15.82,
        "end": 18.0
      },
      {
        "speaker": "client",
        "text": "Sourav: The price is still high. Can you match DTC Good Earth's rate?",
        "start": 19.12,
        "end": 26.5
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 27.01,
        "end": 34.79
      },
      {
        "speaker": "client",
        "text": "Sourav: Not really. I want mid-floor east facing.",
        "start": 35.4,
        "end": 41.34
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 42.12,
        "end": 48.22
      },
      {
        "speaker": "client",
        "text": "Sourav: Please do. We're ready to close quickly.",
        "start": 49.24,
        "end": 53.16
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 54.08,
        "end": 60.63
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "delighted",
      "curious"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "694",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00104",
    "call_id": "CAL-00230",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Manish, wanted to share some updates about Atri Surya Toron.",
        "start": 0.0,
        "end": 3.26
      },
      {
        "speaker": "client",
        "text": "Manish: Hi, I was about to call you.",
        "start": 4.9,
        "end": 12.73
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 13.83,
        "end": 18.04
      },
      {
        "speaker": "client",
        "text": "Manish: The price is still high. Can you match DTC Sojon's rate?",
        "start": 19.35,
        "end": 26.25
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 27.73,
        "end": 30.88
      },
      {
        "speaker": "client",
        "text": "Manish: Not really. I want mid-floor east facing.",
        "start": 31.67,
        "end": 38.63
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 39.89,
        "end": 47.49
      },
      {
        "speaker": "client",
        "text": "Manish: Please do. We're ready to close quickly.",
        "start": 48.49,
        "end": 50.67
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 51.22,
        "end": 58.45
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "delighted"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "644",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00105",
    "call_id": "CAL-00232",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Aditya, this is Ananya from Velocity regarding Atri Surya Toron.",
        "start": 0.0,
        "end": 3.52
      },
      {
        "speaker": "client",
        "text": "Aditya: Yes, tell me.",
        "start": 4.06,
        "end": 8.23
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 10.13,
        "end": 13.91
      },
      {
        "speaker": "client",
        "text": "Aditya: Yes, what's the price?",
        "start": 14.6,
        "end": 17.39
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 6.86 Cr for 3 BHK. Possession by September 2026.",
        "start": 17.98,
        "end": 25.85
      },
      {
        "speaker": "client",
        "text": "Aditya: That's good. Send me the details on WhatsApp.",
        "start": 27.52,
        "end": 33.1
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 35.0,
        "end": 39.76
      },
      {
        "speaker": "client",
        "text": "Aditya: This weekend.",
        "start": 41.12,
        "end": 45.69
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 47.37,
        "end": 52.78
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "808",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00106",
    "call_id": "CAL-00233",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Aditya, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 2.48
      },
      {
        "speaker": "client",
        "text": "Aditya: Hi, I was about to call you.",
        "start": 3.81,
        "end": 11.6
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 12.63,
        "end": 15.42
      },
      {
        "speaker": "client",
        "text": "Aditya: The price is still high. Can you match Ambuja Utpaala's rate?",
        "start": 16.99,
        "end": 22.89
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 24.41,
        "end": 31.17
      },
      {
        "speaker": "client",
        "text": "Aditya: Not really. I want mid-floor east facing.",
        "start": 33.07,
        "end": 39.75
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 41.6,
        "end": 44.69
      },
      {
        "speaker": "client",
        "text": "Aditya: Please do. We're ready to close quickly.",
        "start": 46.13,
        "end": 53.59
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 54.44,
        "end": 57.6
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "delighted",
      "excited",
      "urgent",
      "satisfied"
    ],
    "call_summary": "Call covered loan options. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "787",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00107",
    "call_id": "CAL-00236",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Pallavi, this is Priya from Velocity regarding Sugam Prakriti.",
        "start": 0.0,
        "end": 6.93
      },
      {
        "speaker": "client",
        "text": "Pallavi: Yes, tell me.",
        "start": 8.89,
        "end": 14.82
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 15.5,
        "end": 23.12
      },
      {
        "speaker": "client",
        "text": "Pallavi: Yes, what's the price?",
        "start": 24.02,
        "end": 31.22
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 6.81 Cr for 3 BHK. Possession by June 2026.",
        "start": 32.92,
        "end": 37.91
      },
      {
        "speaker": "client",
        "text": "Pallavi: That's good. Send me the details on WhatsApp.",
        "start": 38.47,
        "end": 46.11
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 46.76,
        "end": 53.99
      },
      {
        "speaker": "client",
        "text": "Pallavi: This weekend.",
        "start": 54.53,
        "end": 60.08
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 61.68,
        "end": 64.86
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "delighted",
      "interested"
    ],
    "call_summary": "Call covered project features. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "277",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00108",
    "call_id": "CAL-00239",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Vidya, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 2.28
      },
      {
        "speaker": "client",
        "text": "Vidya: Yes, tell me.",
        "start": 3.72,
        "end": 11.25
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 12.23,
        "end": 19.73
      },
      {
        "speaker": "client",
        "text": "Vidya: Yes, what's the price?",
        "start": 20.51,
        "end": 22.6
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 7.35 Cr for 3 BHK. Possession by September 2026.",
        "start": 23.98,
        "end": 27.25
      },
      {
        "speaker": "client",
        "text": "Vidya: That's good. Send me the details on WhatsApp.",
        "start": 29.21,
        "end": 35.08
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 36.3,
        "end": 40.71
      },
      {
        "speaker": "client",
        "text": "Vidya: This weekend.",
        "start": 42.04,
        "end": 47.99
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 49.93,
        "end": 53.58
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "delighted",
      "hesitant",
      "frustrated",
      "anxious"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "706",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00109",
    "call_id": "CAL-00242",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Isha, this is Rahul from Velocity regarding DTC Sojon.",
        "start": 0.0,
        "end": 2.59
      },
      {
        "speaker": "client",
        "text": "Isha: Hi, I was about to call you.",
        "start": 4.25,
        "end": 11.67
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 13.22,
        "end": 19.36
      },
      {
        "speaker": "client",
        "text": "Isha: The price is still high. Can you match Godrej Elevate's rate?",
        "start": 20.84,
        "end": 23.32
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 24.51,
        "end": 31.44
      },
      {
        "speaker": "client",
        "text": "Isha: Not really. I want mid-floor east facing.",
        "start": 32.2,
        "end": 35.63
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.62,
        "end": 42.5
      },
      {
        "speaker": "client",
        "text": "Isha: Please do. We're ready to close quickly.",
        "start": 43.56,
        "end": 48.52
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 49.67,
        "end": 52.02
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "urgent",
      "hesitant"
    ],
    "call_summary": "Call covered project features. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "622",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00110",
    "call_id": "CAL-00244",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Siddharth, this is Ananya from Velocity regarding Atri Aqua.",
        "start": 0.0,
        "end": 7.98
      },
      {
        "speaker": "client",
        "text": "Siddharth: Yes, tell me.",
        "start": 9.45,
        "end": 16.44
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 17.45,
        "end": 23.75
      },
      {
        "speaker": "client",
        "text": "Siddharth: Yes, what's the price?",
        "start": 24.27,
        "end": 27.27
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 7.88 Cr for 3 BHK. Possession by July 2026.",
        "start": 28.73,
        "end": 31.56
      },
      {
        "speaker": "client",
        "text": "Siddharth: That's good. Send me the details on WhatsApp.",
        "start": 32.34,
        "end": 37.62
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 38.47,
        "end": 44.98
      },
      {
        "speaker": "client",
        "text": "Siddharth: This weekend.",
        "start": 45.58,
        "end": 52.95
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 54.72,
        "end": 60.3
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "excited",
      "anxious",
      "frustrated"
    ],
    "call_summary": "Call covered project features. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "298",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00111",
    "call_id": "CAL-00246",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Siddharth, following up on your enquiry for Atri Aqua.",
        "start": 0.0,
        "end": 7.31
      },
      {
        "speaker": "client",
        "text": "Siddharth: Hi, I was about to call you.",
        "start": 8.8,
        "end": 16.72
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 18.65,
        "end": 23.29
      },
      {
        "speaker": "client",
        "text": "Siddharth: The price is still high. Can you match Godrej Elevate's rate?",
        "start": 24.78,
        "end": 27.67
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 29.1,
        "end": 35.24
      },
      {
        "speaker": "client",
        "text": "Siddharth: Not really. I want mid-floor east facing.",
        "start": 36.53,
        "end": 43.24
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 44.28,
        "end": 52.02
      },
      {
        "speaker": "client",
        "text": "Siddharth: Please do. We're ready to close quickly.",
        "start": 53.45,
        "end": 59.22
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 60.23,
        "end": 62.33
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "delighted",
      "trusting"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "216",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00112",
    "call_id": "CAL-00247",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Siddharth, wanted to share some updates about Atri Aqua.",
        "start": 0.0,
        "end": 4.87
      },
      {
        "speaker": "client",
        "text": "Siddharth: Hi, I was about to call you.",
        "start": 5.8,
        "end": 11.13
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 12.7,
        "end": 16.51
      },
      {
        "speaker": "client",
        "text": "Siddharth: The price is still high. Can you match Sugam Prakriti's rate?",
        "start": 17.36,
        "end": 20.33
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 21.0,
        "end": 27.51
      },
      {
        "speaker": "client",
        "text": "Siddharth: Not really. I want mid-floor east facing.",
        "start": 28.98,
        "end": 33.3
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.07,
        "end": 37.11
      },
      {
        "speaker": "client",
        "text": "Siddharth: Please do. We're ready to close quickly.",
        "start": 38.27,
        "end": 45.71
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 47.14,
        "end": 53.01
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "curious"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "210",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00113",
    "call_id": "CAL-00251",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Priya, wanted to share some updates about Siddha Serena.",
        "start": 0.0,
        "end": 3.5
      },
      {
        "speaker": "client",
        "text": "Priya: Yes, tell me.",
        "start": 4.54,
        "end": 11.95
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 12.66,
        "end": 16.89
      },
      {
        "speaker": "client",
        "text": "Priya: Yes, what's the price?",
        "start": 17.74,
        "end": 24.25
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 3.12 Cr for 3 BHK. Possession by September 2026.",
        "start": 25.03,
        "end": 28.27
      },
      {
        "speaker": "client",
        "text": "Priya: That's good. Send me the details on WhatsApp.",
        "start": 29.79,
        "end": 34.91
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 35.91,
        "end": 38.77
      },
      {
        "speaker": "client",
        "text": "Priya: This weekend.",
        "start": 39.65,
        "end": 44.18
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 45.26,
        "end": 51.05
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied",
      "frustrated",
      "decisive",
      "interested"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "365",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00114",
    "call_id": "CAL-00252",
    "language": "en-IN",
    "confidence": 0.96,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Priya, this is Ananya from Velocity regarding Siddha Serena.",
        "start": 0.0,
        "end": 4.62
      },
      {
        "speaker": "client",
        "text": "Priya: Yes, tell me.",
        "start": 5.61,
        "end": 8.62
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 9.17,
        "end": 16.91
      },
      {
        "speaker": "client",
        "text": "Priya: Yes, what's the price?",
        "start": 18.18,
        "end": 20.85
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 2.67 Cr for 3 BHK. Possession by July 2026.",
        "start": 21.91,
        "end": 29.83
      },
      {
        "speaker": "client",
        "text": "Priya: That's good. Send me the details on WhatsApp.",
        "start": 31.16,
        "end": 38.51
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 40.08,
        "end": 44.23
      },
      {
        "speaker": "client",
        "text": "Priya: This weekend.",
        "start": 44.86,
        "end": 50.35
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 51.98,
        "end": 58.99
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied",
      "excited",
      "anxious",
      "interested"
    ],
    "call_summary": "Call covered loan options. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "812",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00115",
    "call_id": "CAL-00253",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Priya, this is Vikram from Velocity regarding Siddha Serena.",
        "start": 0.0,
        "end": 7.87
      },
      {
        "speaker": "client",
        "text": "Priya: Hi, I was about to call you.",
        "start": 9.69,
        "end": 14.92
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 15.91,
        "end": 18.33
      },
      {
        "speaker": "client",
        "text": "Priya: The price is still high. Can you match Shriram Grand City's rate?",
        "start": 19.71,
        "end": 23.79
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 24.36,
        "end": 29.07
      },
      {
        "speaker": "client",
        "text": "Priya: Not really. I want mid-floor east facing.",
        "start": 29.63,
        "end": 33.0
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.24,
        "end": 40.69
      },
      {
        "speaker": "client",
        "text": "Priya: Please do. We're ready to close quickly.",
        "start": 42.56,
        "end": 48.7
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 50.2,
        "end": 52.4
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "urgent",
      "comparing",
      "confused"
    ],
    "call_summary": "Call covered project features. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "207",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00116",
    "call_id": "CAL-00254",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Parth, following up on your enquiry for Merlin Avana.",
        "start": 0.0,
        "end": 5.02
      },
      {
        "speaker": "client",
        "text": "Parth: Hi, I was about to call you.",
        "start": 6.9,
        "end": 13.46
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 15.09,
        "end": 19.12
      },
      {
        "speaker": "client",
        "text": "Parth: The price is still high. Can you match Siddha Serena's rate?",
        "start": 19.76,
        "end": 27.2
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 28.29,
        "end": 32.44
      },
      {
        "speaker": "client",
        "text": "Parth: Not really. I want mid-floor east facing.",
        "start": 33.64,
        "end": 39.71
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 40.33,
        "end": 47.68
      },
      {
        "speaker": "client",
        "text": "Parth: Please do. We're ready to close quickly.",
        "start": 49.65,
        "end": 53.08
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 53.96,
        "end": 61.25
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "curious",
      "excited"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "454",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00117",
    "call_id": "CAL-00255",
    "language": "en-IN",
    "confidence": 0.96,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Vivek, this is Rahul from Velocity regarding Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 7.5
      },
      {
        "speaker": "client",
        "text": "Vivek: Yes, tell me.",
        "start": 9.15,
        "end": 16.99
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Madanpur?",
        "start": 18.62,
        "end": 25.79
      },
      {
        "speaker": "client",
        "text": "Vivek: Yes, what's the price?",
        "start": 26.66,
        "end": 33.68
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 3.75 Cr for 3 BHK. Possession by September 2026.",
        "start": 34.72,
        "end": 36.75
      },
      {
        "speaker": "client",
        "text": "Vivek: That's good. Send me the details on WhatsApp.",
        "start": 38.43,
        "end": 41.56
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 42.69,
        "end": 47.63
      },
      {
        "speaker": "client",
        "text": "Vivek: This weekend.",
        "start": 48.69,
        "end": 55.29
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 56.57,
        "end": 60.36
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "frustrated",
      "hesitant"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "893",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00118",
    "call_id": "CAL-00257",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Ritu, following up on your enquiry for Shriram Grand City.",
        "start": 0.0,
        "end": 4.66
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, tell me.",
        "start": 5.61,
        "end": 9.78
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Howrah?",
        "start": 11.0,
        "end": 16.77
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, what's the price?",
        "start": 17.28,
        "end": 22.22
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 7.1 Cr for 3 BHK. Possession by July 2026.",
        "start": 23.15,
        "end": 27.6
      },
      {
        "speaker": "client",
        "text": "Ritu: That's good. Send me the details on WhatsApp.",
        "start": 28.82,
        "end": 32.02
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 32.89,
        "end": 34.92
      },
      {
        "speaker": "client",
        "text": "Ritu: This weekend.",
        "start": 36.84,
        "end": 44.21
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 45.69,
        "end": 51.65
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "skeptical",
      "urgent"
    ],
    "call_summary": "Call covered loan options. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "71",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00119",
    "call_id": "CAL-00260",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Good morning Swati, wanted to share some updates about Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 2.48
      },
      {
        "speaker": "client",
        "text": "Swati: Yes, tell me.",
        "start": 3.67,
        "end": 10.08
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Madanpur?",
        "start": 10.68,
        "end": 16.85
      },
      {
        "speaker": "client",
        "text": "Swati: Yes, what's the price?",
        "start": 17.79,
        "end": 19.82
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 4.8 Cr for 3 BHK. Possession by September 2026.",
        "start": 21.5,
        "end": 23.93
      },
      {
        "speaker": "client",
        "text": "Swati: That's good. Send me the details on WhatsApp.",
        "start": 25.61,
        "end": 32.77
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 34.29,
        "end": 41.52
      },
      {
        "speaker": "client",
        "text": "Swati: This weekend.",
        "start": 42.85,
        "end": 47.35
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 48.49,
        "end": 55.05
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "urgent",
      "comparing"
    ],
    "call_summary": "Call covered loan options. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "156",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00120",
    "call_id": "CAL-00261",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Sneha, following up on your enquiry for Siddha Serena.",
        "start": 0.0,
        "end": 2.17
      },
      {
        "speaker": "client",
        "text": "Sneha: Hi, I was about to call you.",
        "start": 3.14,
        "end": 7.94
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 8.69,
        "end": 12.21
      },
      {
        "speaker": "client",
        "text": "Sneha: The price is still high. Can you match DTC Sojon's rate?",
        "start": 13.1,
        "end": 15.74
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 16.35,
        "end": 23.47
      },
      {
        "speaker": "client",
        "text": "Sneha: Not really. I want mid-floor east facing.",
        "start": 23.99,
        "end": 28.36
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 29.88,
        "end": 34.25
      },
      {
        "speaker": "client",
        "text": "Sneha: Please do. We're ready to close quickly.",
        "start": 35.76,
        "end": 39.53
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 40.44,
        "end": 45.1
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "confused",
      "hesitant",
      "delighted",
      "skeptical"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "587",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00121",
    "call_id": "CAL-00263",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Riya, wanted to share some updates about Atri Surya Toron.",
        "start": 0.0,
        "end": 6.37
      },
      {
        "speaker": "client",
        "text": "Riya: Hi, I was about to call you.",
        "start": 7.17,
        "end": 9.39
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 11.03,
        "end": 18.93
      },
      {
        "speaker": "client",
        "text": "Riya: The price is still high. Can you match DTC Good Earth's rate?",
        "start": 20.12,
        "end": 27.05
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 28.14,
        "end": 35.81
      },
      {
        "speaker": "client",
        "text": "Riya: Not really. I want mid-floor east facing.",
        "start": 36.66,
        "end": 42.64
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 44.3,
        "end": 47.54
      },
      {
        "speaker": "client",
        "text": "Riya: Please do. We're ready to close quickly.",
        "start": 49.38,
        "end": 54.86
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 56.75,
        "end": 60.51
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "excited"
    ],
    "call_summary": "Call covered loan options. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "781",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00122",
    "call_id": "CAL-00265",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Riya, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 6.24
      },
      {
        "speaker": "client",
        "text": "Riya: Yes, tell me.",
        "start": 7.15,
        "end": 9.9
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 10.88,
        "end": 15.84
      },
      {
        "speaker": "client",
        "text": "Riya: Yes, what's the price?",
        "start": 16.52,
        "end": 20.05
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 7.01 Cr for 3 BHK. Possession by July 2026.",
        "start": 21.62,
        "end": 25.45
      },
      {
        "speaker": "client",
        "text": "Riya: That's good. Send me the details on WhatsApp.",
        "start": 25.96,
        "end": 32.66
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 33.72,
        "end": 40.89
      },
      {
        "speaker": "client",
        "text": "Riya: This weekend.",
        "start": 41.57,
        "end": 43.81
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 45.47,
        "end": 49.93
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "skeptical",
      "urgent"
    ],
    "call_summary": "Call covered loan options. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "359",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00123",
    "call_id": "CAL-00268",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Good morning Vivek, wanted to share some updates about Godrej Elevate.",
        "start": 0.0,
        "end": 3.64
      },
      {
        "speaker": "client",
        "text": "Vivek: Yes, tell me.",
        "start": 4.86,
        "end": 9.16
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Dum Dum?",
        "start": 10.36,
        "end": 12.63
      },
      {
        "speaker": "client",
        "text": "Vivek: Yes, what's the price?",
        "start": 13.44,
        "end": 20.89
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 6.67 Cr for 3 BHK. Possession by July 2026.",
        "start": 21.87,
        "end": 27.85
      },
      {
        "speaker": "client",
        "text": "Vivek: That's good. Send me the details on WhatsApp.",
        "start": 28.62,
        "end": 30.8
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 32.24,
        "end": 39.43
      },
      {
        "speaker": "client",
        "text": "Vivek: This weekend.",
        "start": 40.16,
        "end": 44.75
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 45.91,
        "end": 51.85
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "confused",
      "excited"
    ],
    "call_summary": "Call covered loan options. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "379",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00124",
    "call_id": "CAL-00274",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Rahul, wanted to share some updates about Shriram Grand City.",
        "start": 0.0,
        "end": 6.6
      },
      {
        "speaker": "client",
        "text": "Rahul: Hi, I was about to call you.",
        "start": 8.25,
        "end": 10.83
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 12.38,
        "end": 18.36
      },
      {
        "speaker": "client",
        "text": "Rahul: The price is still high. Can you match Merlin Avana's rate?",
        "start": 18.87,
        "end": 23.96
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 25.19,
        "end": 28.24
      },
      {
        "speaker": "client",
        "text": "Rahul: Not really. I want mid-floor east facing.",
        "start": 30.02,
        "end": 36.18
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 38.11,
        "end": 40.89
      },
      {
        "speaker": "client",
        "text": "Rahul: Please do. We're ready to close quickly.",
        "start": 41.83,
        "end": 49.53
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 50.55,
        "end": 53.48
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "curious",
      "decisive",
      "hesitant"
    ],
    "call_summary": "Call covered project features. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "464",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00125",
    "call_id": "CAL-00279",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Moumita, this is Priya from Velocity regarding Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 6.46
      },
      {
        "speaker": "client",
        "text": "Moumita: Hi, I was about to call you.",
        "start": 7.58,
        "end": 14.94
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 15.66,
        "end": 20.24
      },
      {
        "speaker": "client",
        "text": "Moumita: The price is still high. Can you match Sugam Prakriti's rate?",
        "start": 22.08,
        "end": 26.15
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.92,
        "end": 34.24
      },
      {
        "speaker": "client",
        "text": "Moumita: Not really. I want mid-floor east facing.",
        "start": 35.49,
        "end": 39.43
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 40.17,
        "end": 47.62
      },
      {
        "speaker": "client",
        "text": "Moumita: Please do. We're ready to close quickly.",
        "start": 48.13,
        "end": 50.29
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 51.51,
        "end": 54.49
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "interested"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "453",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00126",
    "call_id": "CAL-00280",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Rahul, this is Ananya from Velocity regarding DTC Sojon.",
        "start": 0.0,
        "end": 7.0
      },
      {
        "speaker": "client",
        "text": "Rahul: Yes, tell me.",
        "start": 8.2,
        "end": 13.43
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 15.39,
        "end": 17.63
      },
      {
        "speaker": "client",
        "text": "Rahul: Yes, what's the price?",
        "start": 19.3,
        "end": 21.37
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 6.31 Cr for 3 BHK. Possession by August 2026.",
        "start": 22.3,
        "end": 26.58
      },
      {
        "speaker": "client",
        "text": "Rahul: That's good. Send me the details on WhatsApp.",
        "start": 27.91,
        "end": 33.31
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 34.67,
        "end": 38.41
      },
      {
        "speaker": "client",
        "text": "Rahul: This weekend.",
        "start": 39.1,
        "end": 41.72
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 42.42,
        "end": 49.07
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied",
      "hesitant",
      "anxious"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "287",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00127",
    "call_id": "CAL-00281",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Swati, this is Rahul from Velocity regarding Siddha Serena.",
        "start": 0.0,
        "end": 5.31
      },
      {
        "speaker": "client",
        "text": "Swati: Hi, I was about to call you.",
        "start": 6.96,
        "end": 9.95
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 11.65,
        "end": 18.93
      },
      {
        "speaker": "client",
        "text": "Swati: The price is still high. Can you match Shriram Grand City's rate?",
        "start": 20.61,
        "end": 22.81
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 24.07,
        "end": 28.05
      },
      {
        "speaker": "client",
        "text": "Swati: Not really. I want mid-floor east facing.",
        "start": 29.02,
        "end": 31.04
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 31.83,
        "end": 36.69
      },
      {
        "speaker": "client",
        "text": "Swati: Please do. We're ready to close quickly.",
        "start": 37.85,
        "end": 40.05
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 41.23,
        "end": 43.72
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "decisive",
      "confused",
      "satisfied",
      "comparing"
    ],
    "call_summary": "Call covered project features. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "371",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00128",
    "call_id": "CAL-00283",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Moumita, this is Vikram from Velocity regarding Godrej Blue.",
        "start": 0.0,
        "end": 7.42
      },
      {
        "speaker": "client",
        "text": "Moumita: Hi, I was about to call you.",
        "start": 8.67,
        "end": 14.55
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 15.84,
        "end": 18.78
      },
      {
        "speaker": "client",
        "text": "Moumita: The price is still high. Can you match Siddha Suburbia Bungalow's rate?",
        "start": 19.39,
        "end": 21.58
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 23.08,
        "end": 28.26
      },
      {
        "speaker": "client",
        "text": "Moumita: Not really. I want mid-floor east facing.",
        "start": 28.91,
        "end": 33.73
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.91,
        "end": 37.66
      },
      {
        "speaker": "client",
        "text": "Moumita: Please do. We're ready to close quickly.",
        "start": 38.83,
        "end": 43.44
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 44.86,
        "end": 52.02
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "satisfied"
    ],
    "call_summary": "Call covered project features. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "649",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00129",
    "call_id": "CAL-00284",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Moumita, following up on your enquiry for Godrej Blue.",
        "start": 0.0,
        "end": 4.93
      },
      {
        "speaker": "client",
        "text": "Moumita: Yes, tell me.",
        "start": 6.39,
        "end": 12.89
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 14.0,
        "end": 21.78
      },
      {
        "speaker": "client",
        "text": "Moumita: Yes, what's the price?",
        "start": 22.29,
        "end": 28.18
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 5.7 Cr for 3 BHK. Possession by July 2026.",
        "start": 30.03,
        "end": 33.15
      },
      {
        "speaker": "client",
        "text": "Moumita: That's good. Send me the details on WhatsApp.",
        "start": 33.94,
        "end": 40.2
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 41.01,
        "end": 43.1
      },
      {
        "speaker": "client",
        "text": "Moumita: This weekend.",
        "start": 43.97,
        "end": 50.05
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 50.88,
        "end": 57.66
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "curious"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "830",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00130",
    "call_id": "CAL-00287",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Deb, this is Vikram from Velocity regarding Atri Aqua.",
        "start": 0.0,
        "end": 4.21
      },
      {
        "speaker": "client",
        "text": "Deb: Hi, I was about to call you.",
        "start": 5.42,
        "end": 9.0
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 9.86,
        "end": 12.98
      },
      {
        "speaker": "client",
        "text": "Deb: The price is still high. Can you match Siddha Serena's rate?",
        "start": 14.87,
        "end": 19.74
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 20.39,
        "end": 24.93
      },
      {
        "speaker": "client",
        "text": "Deb: Not really. I want mid-floor east facing.",
        "start": 25.69,
        "end": 32.99
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.15,
        "end": 39.63
      },
      {
        "speaker": "client",
        "text": "Deb: Please do. We're ready to close quickly.",
        "start": 40.68,
        "end": 43.58
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 45.15,
        "end": 52.24
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "decisive"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "482",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00131",
    "call_id": "CAL-00289",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Deb, wanted to share some updates about Atri Aqua.",
        "start": 0.0,
        "end": 3.15
      },
      {
        "speaker": "client",
        "text": "Deb: Hi, I was about to call you.",
        "start": 3.66,
        "end": 11.26
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 12.37,
        "end": 16.69
      },
      {
        "speaker": "client",
        "text": "Deb: The price is still high. Can you match Sugam Prakriti's rate?",
        "start": 17.5,
        "end": 23.53
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 24.71,
        "end": 30.7
      },
      {
        "speaker": "client",
        "text": "Deb: Not really. I want mid-floor east facing.",
        "start": 31.98,
        "end": 34.95
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 36.86,
        "end": 41.14
      },
      {
        "speaker": "client",
        "text": "Deb: Please do. We're ready to close quickly.",
        "start": 43.08,
        "end": 45.46
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 46.06,
        "end": 53.52
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "decisive",
      "skeptical"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "388",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00132",
    "call_id": "CAL-00293",
    "language": "en-IN",
    "confidence": 0.96,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Rohan, this is Vikram from Velocity regarding DTC Good Earth.",
        "start": 0.0,
        "end": 5.45
      },
      {
        "speaker": "client",
        "text": "Rohan: Hi, I was about to call you.",
        "start": 6.86,
        "end": 11.17
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 13.04,
        "end": 15.82
      },
      {
        "speaker": "client",
        "text": "Rohan: The price is still high. Can you match Godrej Elevate's rate?",
        "start": 17.54,
        "end": 23.91
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 25.34,
        "end": 33.16
      },
      {
        "speaker": "client",
        "text": "Rohan: Not really. I want mid-floor east facing.",
        "start": 33.69,
        "end": 37.62
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 39.5,
        "end": 46.02
      },
      {
        "speaker": "client",
        "text": "Rohan: Please do. We're ready to close quickly.",
        "start": 47.71,
        "end": 55.33
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 56.95,
        "end": 64.66
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "frustrated"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "336",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00133",
    "call_id": "CAL-00295",
    "language": "en-IN",
    "confidence": 0.82,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Sonal, following up on your enquiry for Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 4.19
      },
      {
        "speaker": "client",
        "text": "Sonal: Hi, I was about to call you.",
        "start": 6.12,
        "end": 9.2
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 10.72,
        "end": 14.09
      },
      {
        "speaker": "client",
        "text": "Sonal: The price is still high. Can you match Sugam Prakriti's rate?",
        "start": 15.35,
        "end": 22.49
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 24.18,
        "end": 27.81
      },
      {
        "speaker": "client",
        "text": "Sonal: Not really. I want mid-floor east facing.",
        "start": 29.43,
        "end": 37.03
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 38.43,
        "end": 43.17
      },
      {
        "speaker": "client",
        "text": "Sonal: Please do. We're ready to close quickly.",
        "start": 44.75,
        "end": 51.9
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 53.77,
        "end": 61.73
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant",
      "satisfied",
      "urgent"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "430",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00134",
    "call_id": "CAL-00298",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Aditya, this is Vikram from Velocity regarding Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 6.99
      },
      {
        "speaker": "client",
        "text": "Aditya: Hi, I was about to call you.",
        "start": 8.69,
        "end": 13.66
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 15.33,
        "end": 19.0
      },
      {
        "speaker": "client",
        "text": "Aditya: The price is still high. Can you match Sugam Prakriti's rate?",
        "start": 19.66,
        "end": 25.18
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.27,
        "end": 30.27
      },
      {
        "speaker": "client",
        "text": "Aditya: Not really. I want mid-floor east facing.",
        "start": 32.05,
        "end": 36.11
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 36.87,
        "end": 39.32
      },
      {
        "speaker": "client",
        "text": "Aditya: Please do. We're ready to close quickly.",
        "start": 40.46,
        "end": 46.21
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 46.92,
        "end": 49.05
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "trusting"
    ],
    "call_summary": "Call covered loan options. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "505",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00135",
    "call_id": "CAL-00300",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Debjani, this is Ananya from Velocity regarding Siddha Serena.",
        "start": 0.0,
        "end": 3.95
      },
      {
        "speaker": "client",
        "text": "Debjani: Hi, I was about to call you.",
        "start": 5.55,
        "end": 12.79
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 14.01,
        "end": 21.98
      },
      {
        "speaker": "client",
        "text": "Debjani: The price is still high. Can you match Atri Aqua's rate?",
        "start": 23.34,
        "end": 27.49
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 29.41,
        "end": 33.96
      },
      {
        "speaker": "client",
        "text": "Debjani: Not really. I want mid-floor east facing.",
        "start": 35.39,
        "end": 41.19
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 42.7,
        "end": 47.5
      },
      {
        "speaker": "client",
        "text": "Debjani: Please do. We're ready to close quickly.",
        "start": 48.59,
        "end": 54.83
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 56.22,
        "end": 61.38
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "222",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00136",
    "call_id": "CAL-00301",
    "language": "en-IN",
    "confidence": 0.82,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Debjani, wanted to share some updates about Siddha Serena.",
        "start": 0.0,
        "end": 7.74
      },
      {
        "speaker": "client",
        "text": "Debjani: Yes, tell me.",
        "start": 8.81,
        "end": 11.42
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 12.39,
        "end": 14.69
      },
      {
        "speaker": "client",
        "text": "Debjani: Yes, what's the price?",
        "start": 15.22,
        "end": 22.6
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 2.16 Cr for 3 BHK. Possession by June 2026.",
        "start": 23.79,
        "end": 29.36
      },
      {
        "speaker": "client",
        "text": "Debjani: That's good. Send me the details on WhatsApp.",
        "start": 31.06,
        "end": 35.8
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 37.78,
        "end": 42.96
      },
      {
        "speaker": "client",
        "text": "Debjani: This weekend.",
        "start": 43.61,
        "end": 47.75
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 48.3,
        "end": 55.71
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "excited"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "452",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00137",
    "call_id": "CAL-00302",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Debjani, wanted to share some updates about Siddha Serena.",
        "start": 0.0,
        "end": 7.0
      },
      {
        "speaker": "client",
        "text": "Debjani: Hi, I was about to call you.",
        "start": 8.22,
        "end": 15.27
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 17.09,
        "end": 22.48
      },
      {
        "speaker": "client",
        "text": "Debjani: The price is still high. Can you match Godrej Blue's rate?",
        "start": 23.6,
        "end": 29.3
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 30.04,
        "end": 37.42
      },
      {
        "speaker": "client",
        "text": "Debjani: Not really. I want mid-floor east facing.",
        "start": 37.94,
        "end": 43.08
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 44.09,
        "end": 51.65
      },
      {
        "speaker": "client",
        "text": "Debjani: Please do. We're ready to close quickly.",
        "start": 52.22,
        "end": 60.08
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 60.99,
        "end": 67.99
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "excited",
      "interested",
      "anxious"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "88",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00138",
    "call_id": "CAL-00304",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Good morning Aditya, wanted to share some updates about Godrej Blue.",
        "start": 0.0,
        "end": 3.55
      },
      {
        "speaker": "client",
        "text": "Aditya: Yes, tell me.",
        "start": 4.07,
        "end": 6.73
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 7.47,
        "end": 13.2
      },
      {
        "speaker": "client",
        "text": "Aditya: Yes, what's the price?",
        "start": 14.51,
        "end": 21.98
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 5.97 Cr for 3 BHK. Possession by October 2026.",
        "start": 22.9,
        "end": 28.96
      },
      {
        "speaker": "client",
        "text": "Aditya: That's good. Send me the details on WhatsApp.",
        "start": 29.62,
        "end": 35.18
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 36.89,
        "end": 42.66
      },
      {
        "speaker": "client",
        "text": "Aditya: This weekend.",
        "start": 44.32,
        "end": 52.25
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 53.56,
        "end": 56.55
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious",
      "urgent"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "764",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00139",
    "call_id": "CAL-00305",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Arjun, following up on your enquiry for Ambuja Utpaala.",
        "start": 0.0,
        "end": 5.05
      },
      {
        "speaker": "client",
        "text": "Arjun: Hi, I was about to call you.",
        "start": 5.55,
        "end": 7.69
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 8.43,
        "end": 10.45
      },
      {
        "speaker": "client",
        "text": "Arjun: The price is still high. Can you match Eden Devprayag's rate?",
        "start": 11.2,
        "end": 15.42
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 16.13,
        "end": 23.18
      },
      {
        "speaker": "client",
        "text": "Arjun: Not really. I want mid-floor east facing.",
        "start": 25.03,
        "end": 28.55
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 29.17,
        "end": 34.01
      },
      {
        "speaker": "client",
        "text": "Arjun: Please do. We're ready to close quickly.",
        "start": 35.65,
        "end": 39.82
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 40.63,
        "end": 43.36
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant",
      "anxious",
      "curious",
      "interested"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "388",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00140",
    "call_id": "CAL-00306",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Prasenjit, following up on your enquiry for Merlin Avana.",
        "start": 0.0,
        "end": 7.07
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, tell me.",
        "start": 8.5,
        "end": 16.43
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Tangra?",
        "start": 17.03,
        "end": 22.5
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, what's the price?",
        "start": 24.31,
        "end": 28.41
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 2.05 Cr for 3 BHK. Possession by July 2026.",
        "start": 29.95,
        "end": 37.76
      },
      {
        "speaker": "client",
        "text": "Prasenjit: That's good. Send me the details on WhatsApp.",
        "start": 39.3,
        "end": 43.54
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 44.67,
        "end": 51.19
      },
      {
        "speaker": "client",
        "text": "Prasenjit: This weekend.",
        "start": 52.57,
        "end": 56.86
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 57.7,
        "end": 62.39
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "hesitant",
      "decisive",
      "frustrated"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "263",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00141",
    "call_id": "CAL-00312",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Sonal, this is Priya from Velocity regarding Godrej Blue.",
        "start": 0.0,
        "end": 3.36
      },
      {
        "speaker": "client",
        "text": "Sonal: Hi, I was about to call you.",
        "start": 5.07,
        "end": 9.93
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 11.08,
        "end": 18.61
      },
      {
        "speaker": "client",
        "text": "Sonal: The price is still high. Can you match DTC Good Earth's rate?",
        "start": 19.77,
        "end": 23.29
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 23.81,
        "end": 27.58
      },
      {
        "speaker": "client",
        "text": "Sonal: Not really. I want mid-floor east facing.",
        "start": 29.54,
        "end": 35.72
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 36.99,
        "end": 42.78
      },
      {
        "speaker": "client",
        "text": "Sonal: Please do. We're ready to close quickly.",
        "start": 43.75,
        "end": 46.65
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 47.65,
        "end": 50.7
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "skeptical"
    ],
    "call_summary": "Call covered loan options. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "668",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00142",
    "call_id": "CAL-00316",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Nilesh, this is Rahul from Velocity regarding Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 3.89
      },
      {
        "speaker": "client",
        "text": "Nilesh: Hi, I was about to call you.",
        "start": 5.48,
        "end": 10.16
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 11.86,
        "end": 16.03
      },
      {
        "speaker": "client",
        "text": "Nilesh: The price is still high. Can you match Sugam Prakriti's rate?",
        "start": 17.02,
        "end": 24.88
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.05,
        "end": 32.81
      },
      {
        "speaker": "client",
        "text": "Nilesh: Not really. I want mid-floor east facing.",
        "start": 33.63,
        "end": 41.01
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 42.83,
        "end": 45.39
      },
      {
        "speaker": "client",
        "text": "Nilesh: Please do. We're ready to close quickly.",
        "start": 46.59,
        "end": 49.27
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 49.8,
        "end": 54.79
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "delighted",
      "decisive",
      "confused",
      "excited"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "217",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00143",
    "call_id": "CAL-00317",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Deb, this is Ananya from Velocity regarding Ambuja Utpaala.",
        "start": 0.0,
        "end": 6.12
      },
      {
        "speaker": "client",
        "text": "Deb: Hi, I was about to call you.",
        "start": 7.81,
        "end": 10.14
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 11.05,
        "end": 13.53
      },
      {
        "speaker": "client",
        "text": "Deb: The price is still high. Can you match Merlin Avana's rate?",
        "start": 15.51,
        "end": 20.23
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 21.78,
        "end": 28.85
      },
      {
        "speaker": "client",
        "text": "Deb: Not really. I want mid-floor east facing.",
        "start": 30.61,
        "end": 37.9
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 39.49,
        "end": 47.34
      },
      {
        "speaker": "client",
        "text": "Deb: Please do. We're ready to close quickly.",
        "start": 47.96,
        "end": 53.08
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 54.5,
        "end": 57.41
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "urgent",
      "hesitant"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "340",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00144",
    "call_id": "CAL-00323",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Prasenjit, following up on your enquiry for Godrej Blue.",
        "start": 0.0,
        "end": 4.82
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, tell me.",
        "start": 5.34,
        "end": 8.8
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 9.99,
        "end": 12.89
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Yes, what's the price?",
        "start": 14.86,
        "end": 18.37
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 6.3 Cr for 3 BHK. Possession by August 2026.",
        "start": 19.08,
        "end": 25.87
      },
      {
        "speaker": "client",
        "text": "Prasenjit: That's good. Send me the details on WhatsApp.",
        "start": 27.09,
        "end": 34.75
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 35.5,
        "end": 39.74
      },
      {
        "speaker": "client",
        "text": "Prasenjit: This weekend.",
        "start": 40.26,
        "end": 44.22
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 45.21,
        "end": 51.9
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "frustrated",
      "trusting",
      "decisive",
      "curious"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "748",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00145",
    "call_id": "CAL-00324",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Prasenjit, following up on your enquiry for Godrej Blue.",
        "start": 0.0,
        "end": 6.14
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Hi, I was about to call you.",
        "start": 7.92,
        "end": 15.53
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 16.85,
        "end": 23.08
      },
      {
        "speaker": "client",
        "text": "Prasenjit: The price is still high. Can you match DTC Sojon's rate?",
        "start": 24.56,
        "end": 28.9
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 30.64,
        "end": 37.71
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Not really. I want mid-floor east facing.",
        "start": 39.35,
        "end": 42.97
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 43.9,
        "end": 51.47
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Please do. We're ready to close quickly.",
        "start": 52.2,
        "end": 59.99
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 61.47,
        "end": 68.46
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "confused",
      "anxious"
    ],
    "call_summary": "Call covered loan options. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "774",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00146",
    "call_id": "CAL-00325",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Neha, this is Priya from Velocity regarding Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 5.07
      },
      {
        "speaker": "client",
        "text": "Neha: Hi, I was about to call you.",
        "start": 6.33,
        "end": 11.36
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 12.25,
        "end": 19.25
      },
      {
        "speaker": "client",
        "text": "Neha: The price is still high. Can you match Atri Aqua's rate?",
        "start": 19.95,
        "end": 24.54
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.23,
        "end": 29.5
      },
      {
        "speaker": "client",
        "text": "Neha: Not really. I want mid-floor east facing.",
        "start": 30.84,
        "end": 37.13
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.74,
        "end": 41.57
      },
      {
        "speaker": "client",
        "text": "Neha: Please do. We're ready to close quickly.",
        "start": 42.84,
        "end": 49.47
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 51.44,
        "end": 59.19
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "interested"
    ],
    "call_summary": "Call covered loan options. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "153",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00147",
    "call_id": "CAL-00326",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Neha, following up on your enquiry for Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 3.85
      },
      {
        "speaker": "client",
        "text": "Neha: Yes, tell me.",
        "start": 5.41,
        "end": 10.56
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Madanpur?",
        "start": 11.89,
        "end": 17.55
      },
      {
        "speaker": "client",
        "text": "Neha: Yes, what's the price?",
        "start": 18.3,
        "end": 21.0
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 7.13 Cr for 3 BHK. Possession by July 2026.",
        "start": 22.02,
        "end": 24.55
      },
      {
        "speaker": "client",
        "text": "Neha: That's good. Send me the details on WhatsApp.",
        "start": 26.39,
        "end": 29.74
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 31.64,
        "end": 36.4
      },
      {
        "speaker": "client",
        "text": "Neha: This weekend.",
        "start": 37.89,
        "end": 41.24
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 43.04,
        "end": 48.95
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "interested"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "118",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00148",
    "call_id": "CAL-00327",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Meera, this is Vikram from Velocity regarding DTC Good Earth.",
        "start": 0.0,
        "end": 5.8
      },
      {
        "speaker": "client",
        "text": "Meera: Yes, tell me.",
        "start": 7.78,
        "end": 14.08
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 15.67,
        "end": 19.39
      },
      {
        "speaker": "client",
        "text": "Meera: Yes, what's the price?",
        "start": 20.13,
        "end": 26.01
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 2.41 Cr for 3 BHK. Possession by July 2026.",
        "start": 27.4,
        "end": 29.97
      },
      {
        "speaker": "client",
        "text": "Meera: That's good. Send me the details on WhatsApp.",
        "start": 31.94,
        "end": 39.53
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 40.04,
        "end": 42.71
      },
      {
        "speaker": "client",
        "text": "Meera: This weekend.",
        "start": 43.94,
        "end": 46.66
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 48.63,
        "end": 55.52
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "urgent"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "500",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00149",
    "call_id": "CAL-00328",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Meera, this is Priya from Velocity regarding DTC Good Earth.",
        "start": 0.0,
        "end": 2.48
      },
      {
        "speaker": "client",
        "text": "Meera: Hi, I was about to call you.",
        "start": 3.03,
        "end": 7.06
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 7.99,
        "end": 11.5
      },
      {
        "speaker": "client",
        "text": "Meera: The price is still high. Can you match Godrej Elevate's rate?",
        "start": 13.18,
        "end": 18.0
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 19.53,
        "end": 23.55
      },
      {
        "speaker": "client",
        "text": "Meera: Not really. I want mid-floor east facing.",
        "start": 24.15,
        "end": 28.28
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 30.21,
        "end": 35.98
      },
      {
        "speaker": "client",
        "text": "Meera: Please do. We're ready to close quickly.",
        "start": 37.83,
        "end": 41.93
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 43.13,
        "end": 45.94
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "anxious",
      "decisive",
      "hesitant"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "610",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00150",
    "call_id": "CAL-00329",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Meera, wanted to share some updates about DTC Good Earth.",
        "start": 0.0,
        "end": 6.08
      },
      {
        "speaker": "client",
        "text": "Meera: Hi, I was about to call you.",
        "start": 7.56,
        "end": 11.04
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 13.02,
        "end": 15.95
      },
      {
        "speaker": "client",
        "text": "Meera: The price is still high. Can you match DTC Sojon's rate?",
        "start": 17.15,
        "end": 24.46
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 25.73,
        "end": 29.8
      },
      {
        "speaker": "client",
        "text": "Meera: Not really. I want mid-floor east facing.",
        "start": 30.8,
        "end": 35.97
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.76,
        "end": 39.83
      },
      {
        "speaker": "client",
        "text": "Meera: Please do. We're ready to close quickly.",
        "start": 40.6,
        "end": 45.85
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 46.97,
        "end": 53.54
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "decisive",
      "satisfied",
      "anxious"
    ],
    "call_summary": "Call covered project features. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "534",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00151",
    "call_id": "CAL-00330",
    "language": "en-IN",
    "confidence": 0.82,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Tanvi, this is Ananya from Velocity regarding Ambuja Utpaala.",
        "start": 0.0,
        "end": 5.23
      },
      {
        "speaker": "client",
        "text": "Tanvi: Yes, tell me.",
        "start": 7.06,
        "end": 10.93
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Tollygunge?",
        "start": 11.85,
        "end": 18.61
      },
      {
        "speaker": "client",
        "text": "Tanvi: Yes, what's the price?",
        "start": 19.74,
        "end": 22.13
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 4.08 Cr for 3 BHK. Possession by August 2026.",
        "start": 22.77,
        "end": 28.33
      },
      {
        "speaker": "client",
        "text": "Tanvi: That's good. Send me the details on WhatsApp.",
        "start": 29.43,
        "end": 31.55
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 32.87,
        "end": 36.48
      },
      {
        "speaker": "client",
        "text": "Tanvi: This weekend.",
        "start": 37.8,
        "end": 43.81
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 45.02,
        "end": 49.45
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "delighted"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "126",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00152",
    "call_id": "CAL-00333",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Rohan, wanted to share some updates about Godrej Blue.",
        "start": 0.0,
        "end": 4.88
      },
      {
        "speaker": "client",
        "text": "Rohan: Yes, tell me.",
        "start": 5.5,
        "end": 10.16
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 11.61,
        "end": 19.05
      },
      {
        "speaker": "client",
        "text": "Rohan: Yes, what's the price?",
        "start": 20.4,
        "end": 25.73
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 7.74 Cr for 3 BHK. Possession by July 2026.",
        "start": 26.47,
        "end": 31.16
      },
      {
        "speaker": "client",
        "text": "Rohan: That's good. Send me the details on WhatsApp.",
        "start": 33.09,
        "end": 37.18
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 38.57,
        "end": 44.11
      },
      {
        "speaker": "client",
        "text": "Rohan: This weekend.",
        "start": 45.7,
        "end": 47.96
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 48.71,
        "end": 51.31
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "interested"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "767",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00153",
    "call_id": "CAL-00334",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Rohan, this is Priya from Velocity regarding Godrej Blue.",
        "start": 0.0,
        "end": 6.22
      },
      {
        "speaker": "client",
        "text": "Rohan: Hi, I was about to call you.",
        "start": 7.44,
        "end": 14.22
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 15.41,
        "end": 23.26
      },
      {
        "speaker": "client",
        "text": "Rohan: The price is still high. Can you match Merlin Avana's rate?",
        "start": 24.04,
        "end": 29.88
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 31.44,
        "end": 33.74
      },
      {
        "speaker": "client",
        "text": "Rohan: Not really. I want mid-floor east facing.",
        "start": 34.78,
        "end": 39.25
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 40.58,
        "end": 45.0
      },
      {
        "speaker": "client",
        "text": "Rohan: Please do. We're ready to close quickly.",
        "start": 46.57,
        "end": 53.57
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 54.63,
        "end": 58.26
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious",
      "skeptical",
      "confused"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "621",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00154",
    "call_id": "CAL-00336",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Sanjay, this is Ananya from Velocity regarding Godrej Elevate.",
        "start": 0.0,
        "end": 7.2
      },
      {
        "speaker": "client",
        "text": "Sanjay: Yes, tell me.",
        "start": 7.93,
        "end": 15.21
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Dum Dum?",
        "start": 16.61,
        "end": 24.27
      },
      {
        "speaker": "client",
        "text": "Sanjay: Yes, what's the price?",
        "start": 24.88,
        "end": 28.52
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 3.6 Cr for 3 BHK. Possession by October 2026.",
        "start": 30.3,
        "end": 35.94
      },
      {
        "speaker": "client",
        "text": "Sanjay: That's good. Send me the details on WhatsApp.",
        "start": 37.33,
        "end": 41.39
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 42.47,
        "end": 47.38
      },
      {
        "speaker": "client",
        "text": "Sanjay: This weekend.",
        "start": 49.29,
        "end": 56.94
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 57.96,
        "end": 64.15
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "curious",
      "skeptical"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "599",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00155",
    "call_id": "CAL-00339",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Sanjay, following up on your enquiry for Godrej Elevate.",
        "start": 0.0,
        "end": 5.5
      },
      {
        "speaker": "client",
        "text": "Sanjay: Yes, tell me.",
        "start": 7.12,
        "end": 9.44
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Dum Dum?",
        "start": 10.36,
        "end": 13.48
      },
      {
        "speaker": "client",
        "text": "Sanjay: Yes, what's the price?",
        "start": 14.06,
        "end": 18.12
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 5.14 Cr for 3 BHK. Possession by June 2026.",
        "start": 18.85,
        "end": 24.46
      },
      {
        "speaker": "client",
        "text": "Sanjay: That's good. Send me the details on WhatsApp.",
        "start": 25.34,
        "end": 30.19
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 32.05,
        "end": 35.52
      },
      {
        "speaker": "client",
        "text": "Sanjay: This weekend.",
        "start": 36.21,
        "end": 39.64
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 40.96,
        "end": 44.33
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "hesitant",
      "confused"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "591",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00156",
    "call_id": "CAL-00340",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Good morning Rahul, wanted to share some updates about Atri Aqua.",
        "start": 0.0,
        "end": 3.63
      },
      {
        "speaker": "client",
        "text": "Rahul: Yes, tell me.",
        "start": 5.23,
        "end": 10.96
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 12.78,
        "end": 18.87
      },
      {
        "speaker": "client",
        "text": "Rahul: Yes, what's the price?",
        "start": 20.52,
        "end": 28.48
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 7.27 Cr for 3 BHK. Possession by July 2026.",
        "start": 30.21,
        "end": 35.2
      },
      {
        "speaker": "client",
        "text": "Rahul: That's good. Send me the details on WhatsApp.",
        "start": 36.27,
        "end": 41.55
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 42.38,
        "end": 45.84
      },
      {
        "speaker": "client",
        "text": "Rahul: This weekend.",
        "start": 47.21,
        "end": 52.68
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 53.71,
        "end": 57.83
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "delighted"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "308",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00157",
    "call_id": "CAL-00343",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Rahul, wanted to share some updates about Atri Aqua.",
        "start": 0.0,
        "end": 3.51
      },
      {
        "speaker": "client",
        "text": "Rahul: Hi, I was about to call you.",
        "start": 5.5,
        "end": 8.4
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 9.84,
        "end": 13.45
      },
      {
        "speaker": "client",
        "text": "Rahul: The price is still high. Can you match DTC Sojon's rate?",
        "start": 14.98,
        "end": 19.88
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 21.74,
        "end": 23.74
      },
      {
        "speaker": "client",
        "text": "Rahul: Not really. I want mid-floor east facing.",
        "start": 24.35,
        "end": 28.73
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 30.6,
        "end": 37.01
      },
      {
        "speaker": "client",
        "text": "Rahul: Please do. We're ready to close quickly.",
        "start": 38.43,
        "end": 45.79
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 46.42,
        "end": 52.39
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "hesitant"
    ],
    "call_summary": "Call covered loan options. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "108",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00158",
    "call_id": "CAL-00344",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Rahul, this is Priya from Velocity regarding Atri Aqua.",
        "start": 0.0,
        "end": 5.81
      },
      {
        "speaker": "client",
        "text": "Rahul: Yes, tell me.",
        "start": 7.1,
        "end": 15.04
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 16.94,
        "end": 19.35
      },
      {
        "speaker": "client",
        "text": "Rahul: Yes, what's the price?",
        "start": 20.96,
        "end": 24.57
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 5.07 Cr for 3 BHK. Possession by June 2026.",
        "start": 26.49,
        "end": 30.27
      },
      {
        "speaker": "client",
        "text": "Rahul: That's good. Send me the details on WhatsApp.",
        "start": 31.61,
        "end": 36.55
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 37.37,
        "end": 44.39
      },
      {
        "speaker": "client",
        "text": "Rahul: This weekend.",
        "start": 45.27,
        "end": 49.55
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 51.24,
        "end": 54.66
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "frustrated",
      "delighted",
      "interested"
    ],
    "call_summary": "Call covered loan options. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "777",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00159",
    "call_id": "CAL-00345",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Rahul, this is Priya from Velocity regarding Atri Aqua.",
        "start": 0.0,
        "end": 5.67
      },
      {
        "speaker": "client",
        "text": "Rahul: Hi, I was about to call you.",
        "start": 6.99,
        "end": 9.0
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 9.73,
        "end": 13.76
      },
      {
        "speaker": "client",
        "text": "Rahul: The price is still high. Can you match Ambuja Utpaala's rate?",
        "start": 14.93,
        "end": 20.62
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 22.33,
        "end": 25.6
      },
      {
        "speaker": "client",
        "text": "Rahul: Not really. I want mid-floor east facing.",
        "start": 26.31,
        "end": 33.23
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.68,
        "end": 38.77
      },
      {
        "speaker": "client",
        "text": "Rahul: Please do. We're ready to close quickly.",
        "start": 39.52,
        "end": 47.26
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 48.79,
        "end": 56.23
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "hesitant"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "849",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00160",
    "call_id": "CAL-00347",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Deb, wanted to share some updates about Godrej Blue.",
        "start": 0.0,
        "end": 5.34
      },
      {
        "speaker": "client",
        "text": "Deb: Yes, tell me.",
        "start": 6.36,
        "end": 9.2
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 10.42,
        "end": 14.44
      },
      {
        "speaker": "client",
        "text": "Deb: Yes, what's the price?",
        "start": 15.09,
        "end": 22.56
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 4.12 Cr for 3 BHK. Possession by July 2026.",
        "start": 23.65,
        "end": 27.18
      },
      {
        "speaker": "client",
        "text": "Deb: That's good. Send me the details on WhatsApp.",
        "start": 27.84,
        "end": 31.35
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 33.23,
        "end": 36.32
      },
      {
        "speaker": "client",
        "text": "Deb: This weekend.",
        "start": 37.98,
        "end": 42.39
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 44.08,
        "end": 49.64
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "skeptical",
      "delighted",
      "confused",
      "hesitant"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "84",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00161",
    "call_id": "CAL-00349",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Deb, wanted to share some updates about Godrej Blue.",
        "start": 0.0,
        "end": 3.5
      },
      {
        "speaker": "client",
        "text": "Deb: Hi, I was about to call you.",
        "start": 4.27,
        "end": 10.9
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 11.7,
        "end": 17.52
      },
      {
        "speaker": "client",
        "text": "Deb: The price is still high. Can you match Merlin Avana's rate?",
        "start": 19.33,
        "end": 22.09
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 23.83,
        "end": 26.55
      },
      {
        "speaker": "client",
        "text": "Deb: Not really. I want mid-floor east facing.",
        "start": 28.35,
        "end": 35.2
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 36.16,
        "end": 40.03
      },
      {
        "speaker": "client",
        "text": "Deb: Please do. We're ready to close quickly.",
        "start": 40.69,
        "end": 47.28
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 48.77,
        "end": 54.81
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "frustrated",
      "anxious"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "786",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00162",
    "call_id": "CAL-00352",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Abhishek, following up on your enquiry for Merlin Avana.",
        "start": 0.0,
        "end": 4.19
      },
      {
        "speaker": "client",
        "text": "Abhishek: Hi, I was about to call you.",
        "start": 4.72,
        "end": 7.24
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 8.82,
        "end": 16.7
      },
      {
        "speaker": "client",
        "text": "Abhishek: The price is still high. Can you match DTC Sojon's rate?",
        "start": 18.52,
        "end": 22.3
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 23.44,
        "end": 26.39
      },
      {
        "speaker": "client",
        "text": "Abhishek: Not really. I want mid-floor east facing.",
        "start": 26.95,
        "end": 32.64
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.24,
        "end": 41.77
      },
      {
        "speaker": "client",
        "text": "Abhishek: Please do. We're ready to close quickly.",
        "start": 42.39,
        "end": 47.23
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 47.97,
        "end": 51.78
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "anxious"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "723",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00163",
    "call_id": "CAL-00354",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Meera, this is Rahul from Velocity regarding DTC Sojon.",
        "start": 0.0,
        "end": 7.2
      },
      {
        "speaker": "client",
        "text": "Meera: Yes, tell me.",
        "start": 7.86,
        "end": 11.96
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 13.83,
        "end": 20.42
      },
      {
        "speaker": "client",
        "text": "Meera: Yes, what's the price?",
        "start": 22.41,
        "end": 25.62
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 6.0 Cr for 3 BHK. Possession by June 2026.",
        "start": 27.33,
        "end": 30.42
      },
      {
        "speaker": "client",
        "text": "Meera: That's good. Send me the details on WhatsApp.",
        "start": 31.44,
        "end": 38.04
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 40.03,
        "end": 46.66
      },
      {
        "speaker": "client",
        "text": "Meera: This weekend.",
        "start": 47.66,
        "end": 50.41
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 52.14,
        "end": 54.47
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "delighted",
      "skeptical",
      "urgent",
      "satisfied"
    ],
    "call_summary": "Call covered loan options. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "443",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00164",
    "call_id": "CAL-00356",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Meera, wanted to share some updates about DTC Sojon.",
        "start": 0.0,
        "end": 3.72
      },
      {
        "speaker": "client",
        "text": "Meera: Yes, tell me.",
        "start": 4.93,
        "end": 12.28
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 14.17,
        "end": 16.44
      },
      {
        "speaker": "client",
        "text": "Meera: Yes, what's the price?",
        "start": 17.55,
        "end": 23.23
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 3.88 Cr for 3 BHK. Possession by August 2026.",
        "start": 23.74,
        "end": 26.55
      },
      {
        "speaker": "client",
        "text": "Meera: That's good. Send me the details on WhatsApp.",
        "start": 27.59,
        "end": 29.9
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 31.14,
        "end": 37.91
      },
      {
        "speaker": "client",
        "text": "Meera: This weekend.",
        "start": 39.88,
        "end": 44.07
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 45.11,
        "end": 50.44
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "curious",
      "interested",
      "comparing"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "807",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00165",
    "call_id": "CAL-00360",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Meera, this is Priya from Velocity regarding DTC Sojon.",
        "start": 0.0,
        "end": 3.18
      },
      {
        "speaker": "client",
        "text": "Meera: Yes, tell me.",
        "start": 4.76,
        "end": 7.82
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 8.57,
        "end": 11.43
      },
      {
        "speaker": "client",
        "text": "Meera: Yes, what's the price?",
        "start": 12.96,
        "end": 16.7
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 7.03 Cr for 3 BHK. Possession by October 2026.",
        "start": 18.68,
        "end": 24.81
      },
      {
        "speaker": "client",
        "text": "Meera: That's good. Send me the details on WhatsApp.",
        "start": 26.81,
        "end": 30.84
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 31.58,
        "end": 38.44
      },
      {
        "speaker": "client",
        "text": "Meera: This weekend.",
        "start": 39.53,
        "end": 46.47
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 47.82,
        "end": 53.69
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "trusting",
      "excited",
      "hesitant"
    ],
    "call_summary": "Call covered project features. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "219",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00166",
    "call_id": "CAL-00361",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Meera, following up on your enquiry for DTC Sojon.",
        "start": 0.0,
        "end": 6.52
      },
      {
        "speaker": "client",
        "text": "Meera: Hi, I was about to call you.",
        "start": 7.27,
        "end": 10.77
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 11.82,
        "end": 14.07
      },
      {
        "speaker": "client",
        "text": "Meera: The price is still high. Can you match Shriram Grand City's rate?",
        "start": 15.52,
        "end": 22.55
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 23.74,
        "end": 25.75
      },
      {
        "speaker": "client",
        "text": "Meera: Not really. I want mid-floor east facing.",
        "start": 26.51,
        "end": 30.72
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 32.42,
        "end": 35.04
      },
      {
        "speaker": "client",
        "text": "Meera: Please do. We're ready to close quickly.",
        "start": 35.71,
        "end": 42.95
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 43.99,
        "end": 51.86
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "decisive",
      "excited"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "630",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00167",
    "call_id": "CAL-00362",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Raj, this is Vikram from Velocity regarding Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 2.7
      },
      {
        "speaker": "client",
        "text": "Raj: Hi, I was about to call you.",
        "start": 4.57,
        "end": 9.39
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 10.04,
        "end": 13.19
      },
      {
        "speaker": "client",
        "text": "Raj: The price is still high. Can you match Siddha Serena's rate?",
        "start": 13.86,
        "end": 21.64
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 22.16,
        "end": 25.28
      },
      {
        "speaker": "client",
        "text": "Raj: Not really. I want mid-floor east facing.",
        "start": 26.25,
        "end": 28.47
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 29.27,
        "end": 31.31
      },
      {
        "speaker": "client",
        "text": "Raj: Please do. We're ready to close quickly.",
        "start": 32.03,
        "end": 39.96
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 40.94,
        "end": 48.5
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "frustrated",
      "skeptical"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "528",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00168",
    "call_id": "CAL-00364",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Kunal, following up on your enquiry for Shriram Grand City.",
        "start": 0.0,
        "end": 3.2
      },
      {
        "speaker": "client",
        "text": "Kunal: Hi, I was about to call you.",
        "start": 4.44,
        "end": 9.39
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 11.25,
        "end": 13.39
      },
      {
        "speaker": "client",
        "text": "Kunal: The price is still high. Can you match Atri Aqua's rate?",
        "start": 15.09,
        "end": 17.37
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 18.17,
        "end": 24.07
      },
      {
        "speaker": "client",
        "text": "Kunal: Not really. I want mid-floor east facing.",
        "start": 25.77,
        "end": 30.45
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 31.45,
        "end": 34.59
      },
      {
        "speaker": "client",
        "text": "Kunal: Please do. We're ready to close quickly.",
        "start": 36.22,
        "end": 42.01
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 43.74,
        "end": 48.09
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "skeptical",
      "anxious",
      "decisive"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "132",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00169",
    "call_id": "CAL-00365",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Kunal, wanted to share some updates about Shriram Grand City.",
        "start": 0.0,
        "end": 6.77
      },
      {
        "speaker": "client",
        "text": "Kunal: Yes, tell me.",
        "start": 8.3,
        "end": 11.76
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Howrah?",
        "start": 12.71,
        "end": 15.68
      },
      {
        "speaker": "client",
        "text": "Kunal: Yes, what's the price?",
        "start": 16.86,
        "end": 20.07
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 1.94 Cr for 3 BHK. Possession by October 2026.",
        "start": 21.72,
        "end": 23.89
      },
      {
        "speaker": "client",
        "text": "Kunal: That's good. Send me the details on WhatsApp.",
        "start": 25.13,
        "end": 29.4
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 29.94,
        "end": 35.47
      },
      {
        "speaker": "client",
        "text": "Kunal: This weekend.",
        "start": 36.46,
        "end": 43.89
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 45.4,
        "end": 52.38
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied",
      "excited"
    ],
    "call_summary": "Call covered project features. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "504",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00170",
    "call_id": "CAL-00366",
    "language": "en-IN",
    "confidence": 0.82,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Kunal, following up on your enquiry for Shriram Grand City.",
        "start": 0.0,
        "end": 4.71
      },
      {
        "speaker": "client",
        "text": "Kunal: Yes, tell me.",
        "start": 6.2,
        "end": 12.08
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Howrah?",
        "start": 12.83,
        "end": 19.46
      },
      {
        "speaker": "client",
        "text": "Kunal: Yes, what's the price?",
        "start": 21.4,
        "end": 25.66
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 2.66 Cr for 3 BHK. Possession by August 2026.",
        "start": 26.7,
        "end": 30.22
      },
      {
        "speaker": "client",
        "text": "Kunal: That's good. Send me the details on WhatsApp.",
        "start": 31.73,
        "end": 35.56
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 37.01,
        "end": 42.64
      },
      {
        "speaker": "client",
        "text": "Kunal: This weekend.",
        "start": 43.68,
        "end": 49.62
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 51.06,
        "end": 58.2
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "anxious",
      "skeptical",
      "interested",
      "curious"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "451",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00171",
    "call_id": "CAL-00369",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Shreya, wanted to share some updates about Atri Aqua.",
        "start": 0.0,
        "end": 6.96
      },
      {
        "speaker": "client",
        "text": "Shreya: Hi, I was about to call you.",
        "start": 7.64,
        "end": 15.05
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 15.99,
        "end": 20.39
      },
      {
        "speaker": "client",
        "text": "Shreya: The price is still high. Can you match Siddha Suburbia Bungalow's rate?",
        "start": 21.34,
        "end": 29.1
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 29.97,
        "end": 36.32
      },
      {
        "speaker": "client",
        "text": "Shreya: Not really. I want mid-floor east facing.",
        "start": 37.08,
        "end": 40.04
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 41.97,
        "end": 48.58
      },
      {
        "speaker": "client",
        "text": "Shreya: Please do. We're ready to close quickly.",
        "start": 49.97,
        "end": 55.61
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 57.38,
        "end": 62.21
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "decisive",
      "confused",
      "trusting",
      "hesitant"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "61",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00172",
    "call_id": "CAL-00370",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Shreya, this is Vikram from Velocity regarding Atri Aqua.",
        "start": 0.0,
        "end": 7.49
      },
      {
        "speaker": "client",
        "text": "Shreya: Hi, I was about to call you.",
        "start": 8.28,
        "end": 13.34
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 14.87,
        "end": 19.87
      },
      {
        "speaker": "client",
        "text": "Shreya: The price is still high. Can you match Merlin Avana's rate?",
        "start": 20.72,
        "end": 28.62
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 29.59,
        "end": 36.85
      },
      {
        "speaker": "client",
        "text": "Shreya: Not really. I want mid-floor east facing.",
        "start": 37.39,
        "end": 40.19
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 41.31,
        "end": 44.14
      },
      {
        "speaker": "client",
        "text": "Shreya: Please do. We're ready to close quickly.",
        "start": 44.68,
        "end": 48.33
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 50.13,
        "end": 55.79
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "excited"
    ],
    "call_summary": "Call covered loan options. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "438",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00173",
    "call_id": "CAL-00373",
    "language": "en-IN",
    "confidence": 0.96,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Asha, this is Vikram from Velocity regarding Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 6.54
      },
      {
        "speaker": "client",
        "text": "Asha: Hi, I was about to call you.",
        "start": 8.05,
        "end": 15.52
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 16.87,
        "end": 22.63
      },
      {
        "speaker": "client",
        "text": "Asha: The price is still high. Can you match Sugam Prakriti's rate?",
        "start": 23.48,
        "end": 29.64
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 31.36,
        "end": 33.52
      },
      {
        "speaker": "client",
        "text": "Asha: Not really. I want mid-floor east facing.",
        "start": 35.32,
        "end": 43.22
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 45.09,
        "end": 50.27
      },
      {
        "speaker": "client",
        "text": "Asha: Please do. We're ready to close quickly.",
        "start": 51.85,
        "end": 55.41
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 56.79,
        "end": 62.85
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "interested",
      "anxious",
      "hesitant"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "159",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00174",
    "call_id": "CAL-00374",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Asha, this is Vikram from Velocity regarding Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 4.59
      },
      {
        "speaker": "client",
        "text": "Asha: Hi, I was about to call you.",
        "start": 5.5,
        "end": 13.26
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 14.91,
        "end": 19.58
      },
      {
        "speaker": "client",
        "text": "Asha: The price is still high. Can you match Atri Surya Toron's rate?",
        "start": 20.17,
        "end": 26.14
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.82,
        "end": 31.8
      },
      {
        "speaker": "client",
        "text": "Asha: Not really. I want mid-floor east facing.",
        "start": 32.95,
        "end": 38.04
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 38.89,
        "end": 44.48
      },
      {
        "speaker": "client",
        "text": "Asha: Please do. We're ready to close quickly.",
        "start": 46.11,
        "end": 50.57
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 51.19,
        "end": 55.67
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "68",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00175",
    "call_id": "CAL-00376",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Nilesh, wanted to share some updates about Eden Devprayag.",
        "start": 0.0,
        "end": 6.65
      },
      {
        "speaker": "client",
        "text": "Nilesh: Hi, I was about to call you.",
        "start": 8.13,
        "end": 10.33
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 11.76,
        "end": 14.43
      },
      {
        "speaker": "client",
        "text": "Nilesh: The price is still high. Can you match Ambuja Utpaala's rate?",
        "start": 16.41,
        "end": 23.59
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 24.3,
        "end": 26.66
      },
      {
        "speaker": "client",
        "text": "Nilesh: Not really. I want mid-floor east facing.",
        "start": 27.37,
        "end": 29.46
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 30.13,
        "end": 37.13
      },
      {
        "speaker": "client",
        "text": "Nilesh: Please do. We're ready to close quickly.",
        "start": 37.91,
        "end": 42.78
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 44.29,
        "end": 48.31
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "121",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00176",
    "call_id": "CAL-00377",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Nilesh, wanted to share some updates about Eden Devprayag.",
        "start": 0.0,
        "end": 2.86
      },
      {
        "speaker": "client",
        "text": "Nilesh: Yes, tell me.",
        "start": 4.63,
        "end": 12.47
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 14.07,
        "end": 21.66
      },
      {
        "speaker": "client",
        "text": "Nilesh: Yes, what's the price?",
        "start": 23.24,
        "end": 26.51
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 6.75 Cr for 3 BHK. Possession by July 2026.",
        "start": 27.83,
        "end": 30.5
      },
      {
        "speaker": "client",
        "text": "Nilesh: That's good. Send me the details on WhatsApp.",
        "start": 32.35,
        "end": 38.78
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 40.21,
        "end": 44.06
      },
      {
        "speaker": "client",
        "text": "Nilesh: This weekend.",
        "start": 45.87,
        "end": 48.56
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 49.96,
        "end": 53.95
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious"
    ],
    "call_summary": "Call covered loan options. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "690",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00177",
    "call_id": "CAL-00379",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Nilesh, following up on your enquiry for Eden Devprayag.",
        "start": 0.0,
        "end": 7.99
      },
      {
        "speaker": "client",
        "text": "Nilesh: Hi, I was about to call you.",
        "start": 9.18,
        "end": 13.62
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 14.91,
        "end": 20.78
      },
      {
        "speaker": "client",
        "text": "Nilesh: The price is still high. Can you match DTC Sojon's rate?",
        "start": 21.72,
        "end": 26.23
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 28.19,
        "end": 30.94
      },
      {
        "speaker": "client",
        "text": "Nilesh: Not really. I want mid-floor east facing.",
        "start": 32.78,
        "end": 38.59
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 39.24,
        "end": 41.87
      },
      {
        "speaker": "client",
        "text": "Nilesh: Please do. We're ready to close quickly.",
        "start": 42.99,
        "end": 49.91
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 51.59,
        "end": 55.7
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "excited",
      "delighted",
      "skeptical",
      "hesitant"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "512",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00178",
    "call_id": "CAL-00381",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Nilesh, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 6.77
      },
      {
        "speaker": "client",
        "text": "Nilesh: Hi, I was about to call you.",
        "start": 8.48,
        "end": 11.6
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 12.52,
        "end": 16.02
      },
      {
        "speaker": "client",
        "text": "Nilesh: The price is still high. Can you match Godrej Elevate's rate?",
        "start": 16.57,
        "end": 19.59
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 20.24,
        "end": 26.03
      },
      {
        "speaker": "client",
        "text": "Nilesh: Not really. I want mid-floor east facing.",
        "start": 26.73,
        "end": 32.25
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 33.46,
        "end": 39.48
      },
      {
        "speaker": "client",
        "text": "Nilesh: Please do. We're ready to close quickly.",
        "start": 40.09,
        "end": 46.64
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 47.61,
        "end": 50.5
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "confused",
      "interested"
    ],
    "call_summary": "Call covered project features. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "287",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00179",
    "call_id": "CAL-00382",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Nilesh, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 4.94
      },
      {
        "speaker": "client",
        "text": "Nilesh: Hi, I was about to call you.",
        "start": 6.0,
        "end": 9.55
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 11.42,
        "end": 19.28
      },
      {
        "speaker": "client",
        "text": "Nilesh: The price is still high. Can you match Siddha Sky Waterfront's rate?",
        "start": 21.1,
        "end": 26.61
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 27.43,
        "end": 32.52
      },
      {
        "speaker": "client",
        "text": "Nilesh: Not really. I want mid-floor east facing.",
        "start": 34.12,
        "end": 37.43
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 39.2,
        "end": 44.66
      },
      {
        "speaker": "client",
        "text": "Nilesh: Please do. We're ready to close quickly.",
        "start": 46.44,
        "end": 52.3
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 52.84,
        "end": 57.05
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "interested",
      "excited"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "205",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00180",
    "call_id": "CAL-00384",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Nilesh, following up on your enquiry for DTC Sojon.",
        "start": 0.0,
        "end": 4.37
      },
      {
        "speaker": "client",
        "text": "Nilesh: Hi, I was about to call you.",
        "start": 6.09,
        "end": 10.62
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 11.94,
        "end": 18.64
      },
      {
        "speaker": "client",
        "text": "Nilesh: The price is still high. Can you match DTC Good Earth's rate?",
        "start": 20.46,
        "end": 25.02
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.6,
        "end": 30.54
      },
      {
        "speaker": "client",
        "text": "Nilesh: Not really. I want mid-floor east facing.",
        "start": 31.26,
        "end": 35.09
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.03,
        "end": 42.11
      },
      {
        "speaker": "client",
        "text": "Nilesh: Please do. We're ready to close quickly.",
        "start": 42.92,
        "end": 47.64
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 48.43,
        "end": 50.96
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "curious",
      "frustrated",
      "skeptical"
    ],
    "call_summary": "Call covered project features. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "461",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00181",
    "call_id": "CAL-00385",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Nilesh, wanted to share some updates about DTC Sojon.",
        "start": 0.0,
        "end": 7.15
      },
      {
        "speaker": "client",
        "text": "Nilesh: Hi, I was about to call you.",
        "start": 8.67,
        "end": 15.53
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 17.22,
        "end": 19.77
      },
      {
        "speaker": "client",
        "text": "Nilesh: The price is still high. Can you match Eden Devprayag's rate?",
        "start": 21.37,
        "end": 28.87
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 29.76,
        "end": 32.37
      },
      {
        "speaker": "client",
        "text": "Nilesh: Not really. I want mid-floor east facing.",
        "start": 33.86,
        "end": 37.28
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 38.62,
        "end": 42.03
      },
      {
        "speaker": "client",
        "text": "Nilesh: Please do. We're ready to close quickly.",
        "start": 43.24,
        "end": 49.65
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 50.64,
        "end": 55.2
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "frustrated",
      "delighted"
    ],
    "call_summary": "Call covered loan options. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "262",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00182",
    "call_id": "CAL-00388",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Trisha, following up on your enquiry for Sugam Prakriti.",
        "start": 0.0,
        "end": 5.58
      },
      {
        "speaker": "client",
        "text": "Trisha: Hi, I was about to call you.",
        "start": 6.58,
        "end": 14.13
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 15.84,
        "end": 21.53
      },
      {
        "speaker": "client",
        "text": "Trisha: The price is still high. Can you match Merlin Avana's rate?",
        "start": 22.79,
        "end": 28.02
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 28.87,
        "end": 35.26
      },
      {
        "speaker": "client",
        "text": "Trisha: Not really. I want mid-floor east facing.",
        "start": 36.81,
        "end": 42.58
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 43.26,
        "end": 48.96
      },
      {
        "speaker": "client",
        "text": "Trisha: Please do. We're ready to close quickly.",
        "start": 50.83,
        "end": 57.06
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 57.95,
        "end": 61.81
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "hesitant",
      "interested",
      "curious"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "574",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00183",
    "call_id": "CAL-00389",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Trisha, following up on your enquiry for Sugam Prakriti.",
        "start": 0.0,
        "end": 5.82
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, tell me.",
        "start": 7.02,
        "end": 11.23
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 13.11,
        "end": 19.99
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, what's the price?",
        "start": 20.57,
        "end": 25.99
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 3.58 Cr for 3 BHK. Possession by September 2026.",
        "start": 27.4,
        "end": 29.41
      },
      {
        "speaker": "client",
        "text": "Trisha: That's good. Send me the details on WhatsApp.",
        "start": 29.95,
        "end": 36.85
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 38.71,
        "end": 43.64
      },
      {
        "speaker": "client",
        "text": "Trisha: This weekend.",
        "start": 45.38,
        "end": 49.83
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 50.87,
        "end": 57.32
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "excited",
      "interested",
      "delighted",
      "decisive"
    ],
    "call_summary": "Call covered project features. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "206",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00184",
    "call_id": "CAL-00390",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Trisha, wanted to share some updates about Sugam Prakriti.",
        "start": 0.0,
        "end": 7.79
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, tell me.",
        "start": 9.32,
        "end": 12.54
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 14.12,
        "end": 20.37
      },
      {
        "speaker": "client",
        "text": "Trisha: Yes, what's the price?",
        "start": 20.93,
        "end": 23.6
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 2.49 Cr for 3 BHK. Possession by June 2026.",
        "start": 25.18,
        "end": 32.28
      },
      {
        "speaker": "client",
        "text": "Trisha: That's good. Send me the details on WhatsApp.",
        "start": 33.02,
        "end": 40.33
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 41.83,
        "end": 46.99
      },
      {
        "speaker": "client",
        "text": "Trisha: This weekend.",
        "start": 48.06,
        "end": 50.74
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 51.37,
        "end": 58.18
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "frustrated"
    ],
    "call_summary": "Call covered project features. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "737",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00185",
    "call_id": "CAL-00391",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Ritu, wanted to share some updates about Atri Aqua.",
        "start": 0.0,
        "end": 4.71
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, tell me.",
        "start": 5.49,
        "end": 11.69
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 12.44,
        "end": 15.83
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, what's the price?",
        "start": 17.38,
        "end": 20.73
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 3.74 Cr for 3 BHK. Possession by June 2026.",
        "start": 21.95,
        "end": 25.87
      },
      {
        "speaker": "client",
        "text": "Ritu: That's good. Send me the details on WhatsApp.",
        "start": 27.28,
        "end": 30.43
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 31.94,
        "end": 39.31
      },
      {
        "speaker": "client",
        "text": "Ritu: This weekend.",
        "start": 40.73,
        "end": 48.44
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 50.11,
        "end": 54.41
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied"
    ],
    "call_summary": "Call covered loan options. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "493",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00186",
    "call_id": "CAL-00395",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Anirban, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 3.32
      },
      {
        "speaker": "client",
        "text": "Anirban: Yes, tell me.",
        "start": 4.88,
        "end": 9.11
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 10.68,
        "end": 15.47
      },
      {
        "speaker": "client",
        "text": "Anirban: Yes, what's the price?",
        "start": 15.97,
        "end": 18.13
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 2.67 Cr for 3 BHK. Possession by July 2026.",
        "start": 19.56,
        "end": 22.66
      },
      {
        "speaker": "client",
        "text": "Anirban: That's good. Send me the details on WhatsApp.",
        "start": 24.33,
        "end": 29.81
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 31.32,
        "end": 39.19
      },
      {
        "speaker": "client",
        "text": "Anirban: This weekend.",
        "start": 41.01,
        "end": 44.47
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 46.41,
        "end": 51.48
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "interested"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "107",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00187",
    "call_id": "CAL-00396",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Anirban, this is Vikram from Velocity regarding Atri Surya Toron.",
        "start": 0.0,
        "end": 4.94
      },
      {
        "speaker": "client",
        "text": "Anirban: Yes, tell me.",
        "start": 6.61,
        "end": 14.56
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 15.6,
        "end": 17.7
      },
      {
        "speaker": "client",
        "text": "Anirban: Yes, what's the price?",
        "start": 18.65,
        "end": 25.53
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 2.72 Cr for 3 BHK. Possession by September 2026.",
        "start": 27.34,
        "end": 31.27
      },
      {
        "speaker": "client",
        "text": "Anirban: That's good. Send me the details on WhatsApp.",
        "start": 32.62,
        "end": 35.67
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 36.66,
        "end": 40.67
      },
      {
        "speaker": "client",
        "text": "Anirban: This weekend.",
        "start": 42.5,
        "end": 47.25
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 49.0,
        "end": 55.97
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "curious",
      "hesitant"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "710",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00188",
    "call_id": "CAL-00400",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Good morning Shreya, wanted to share some updates about Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 7.01
      },
      {
        "speaker": "client",
        "text": "Shreya: Yes, tell me.",
        "start": 8.99,
        "end": 13.47
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Beliaghata?",
        "start": 14.82,
        "end": 21.7
      },
      {
        "speaker": "client",
        "text": "Shreya: Yes, what's the price?",
        "start": 22.69,
        "end": 26.52
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 3.86 Cr for 3 BHK. Possession by July 2026.",
        "start": 28.06,
        "end": 30.47
      },
      {
        "speaker": "client",
        "text": "Shreya: That's good. Send me the details on WhatsApp.",
        "start": 31.41,
        "end": 37.63
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 38.89,
        "end": 43.26
      },
      {
        "speaker": "client",
        "text": "Shreya: This weekend.",
        "start": 44.33,
        "end": 49.99
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 51.83,
        "end": 59.4
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "skeptical",
      "curious",
      "confused"
    ],
    "call_summary": "Call covered loan options. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "344",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00189",
    "call_id": "CAL-00401",
    "language": "en-IN",
    "confidence": 0.96,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Shreya, this is Priya from Velocity regarding Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 7.93
      },
      {
        "speaker": "client",
        "text": "Shreya: Hi, I was about to call you.",
        "start": 8.43,
        "end": 11.7
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 13.33,
        "end": 16.41
      },
      {
        "speaker": "client",
        "text": "Shreya: The price is still high. Can you match Atri Aqua's rate?",
        "start": 18.38,
        "end": 20.64
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 21.58,
        "end": 24.88
      },
      {
        "speaker": "client",
        "text": "Shreya: Not really. I want mid-floor east facing.",
        "start": 26.1,
        "end": 29.52
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 30.37,
        "end": 36.35
      },
      {
        "speaker": "client",
        "text": "Shreya: Please do. We're ready to close quickly.",
        "start": 37.69,
        "end": 41.04
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 42.1,
        "end": 46.15
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "interested",
      "urgent"
    ],
    "call_summary": "Call covered loan options. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "815",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00190",
    "call_id": "CAL-00402",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Vidya, following up on your enquiry for Atri Surya Toron.",
        "start": 0.0,
        "end": 3.29
      },
      {
        "speaker": "client",
        "text": "Vidya: Yes, tell me.",
        "start": 5.08,
        "end": 12.25
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 13.11,
        "end": 16.53
      },
      {
        "speaker": "client",
        "text": "Vidya: Yes, what's the price?",
        "start": 17.43,
        "end": 19.98
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 3.25 Cr for 3 BHK. Possession by October 2026.",
        "start": 21.52,
        "end": 26.54
      },
      {
        "speaker": "client",
        "text": "Vidya: That's good. Send me the details on WhatsApp.",
        "start": 28.34,
        "end": 30.98
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 32.37,
        "end": 36.81
      },
      {
        "speaker": "client",
        "text": "Vidya: This weekend.",
        "start": 38.78,
        "end": 45.74
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 46.38,
        "end": 52.84
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "287",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00191",
    "call_id": "CAL-00404",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Vidya, wanted to share some updates about Atri Surya Toron.",
        "start": 0.0,
        "end": 2.37
      },
      {
        "speaker": "client",
        "text": "Vidya: Hi, I was about to call you.",
        "start": 3.91,
        "end": 11.15
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 13.01,
        "end": 16.92
      },
      {
        "speaker": "client",
        "text": "Vidya: The price is still high. Can you match Godrej Blue's rate?",
        "start": 17.5,
        "end": 19.54
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 21.33,
        "end": 27.99
      },
      {
        "speaker": "client",
        "text": "Vidya: Not really. I want mid-floor east facing.",
        "start": 29.82,
        "end": 36.9
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 38.74,
        "end": 45.56
      },
      {
        "speaker": "client",
        "text": "Vidya: Please do. We're ready to close quickly.",
        "start": 46.68,
        "end": 52.06
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 53.45,
        "end": 58.08
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "interested"
    ],
    "call_summary": "Call covered project features. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "602",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00192",
    "call_id": "CAL-00405",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Sonal, following up on your enquiry for DTC Sojon.",
        "start": 0.0,
        "end": 6.26
      },
      {
        "speaker": "client",
        "text": "Sonal: Yes, tell me.",
        "start": 8.01,
        "end": 10.35
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 11.49,
        "end": 16.9
      },
      {
        "speaker": "client",
        "text": "Sonal: Yes, what's the price?",
        "start": 18.48,
        "end": 25.12
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 5.34 Cr for 3 BHK. Possession by June 2026.",
        "start": 26.41,
        "end": 34.17
      },
      {
        "speaker": "client",
        "text": "Sonal: That's good. Send me the details on WhatsApp.",
        "start": 35.35,
        "end": 41.86
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 43.78,
        "end": 46.39
      },
      {
        "speaker": "client",
        "text": "Sonal: This weekend.",
        "start": 47.28,
        "end": 52.6
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 53.81,
        "end": 61.64
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "excited"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "286",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00193",
    "call_id": "CAL-00406",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Sneha, this is Vikram from Velocity regarding Ambuja Utpaala.",
        "start": 0.0,
        "end": 3.92
      },
      {
        "speaker": "client",
        "text": "Sneha: Yes, tell me.",
        "start": 5.18,
        "end": 12.95
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Tollygunge?",
        "start": 13.68,
        "end": 19.82
      },
      {
        "speaker": "client",
        "text": "Sneha: Yes, what's the price?",
        "start": 21.24,
        "end": 23.88
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 4.42 Cr for 3 BHK. Possession by October 2026.",
        "start": 25.16,
        "end": 31.88
      },
      {
        "speaker": "client",
        "text": "Sneha: That's good. Send me the details on WhatsApp.",
        "start": 33.07,
        "end": 36.14
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 37.76,
        "end": 43.45
      },
      {
        "speaker": "client",
        "text": "Sneha: This weekend.",
        "start": 44.01,
        "end": 48.61
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 49.15,
        "end": 53.5
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "decisive",
      "urgent",
      "frustrated",
      "trusting"
    ],
    "call_summary": "Call covered loan options. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "726",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00194",
    "call_id": "CAL-00410",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Moumita, following up on your enquiry for Ambuja Utpaala.",
        "start": 0.0,
        "end": 3.05
      },
      {
        "speaker": "client",
        "text": "Moumita: Hi, I was about to call you.",
        "start": 4.09,
        "end": 11.13
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 12.84,
        "end": 19.73
      },
      {
        "speaker": "client",
        "text": "Moumita: The price is still high. Can you match Atri Surya Toron's rate?",
        "start": 20.32,
        "end": 26.32
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 27.37,
        "end": 34.37
      },
      {
        "speaker": "client",
        "text": "Moumita: Not really. I want mid-floor east facing.",
        "start": 35.81,
        "end": 40.39
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 41.35,
        "end": 46.2
      },
      {
        "speaker": "client",
        "text": "Moumita: Please do. We're ready to close quickly.",
        "start": 47.39,
        "end": 54.69
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 55.52,
        "end": 61.6
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "curious",
      "anxious"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "734",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00195",
    "call_id": "CAL-00411",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Meera, wanted to share some updates about Merlin Avana.",
        "start": 0.0,
        "end": 6.5
      },
      {
        "speaker": "client",
        "text": "Meera: Hi, I was about to call you.",
        "start": 7.19,
        "end": 9.7
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 10.4,
        "end": 15.46
      },
      {
        "speaker": "client",
        "text": "Meera: The price is still high. Can you match Siddha Serena's rate?",
        "start": 17.32,
        "end": 21.34
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 22.97,
        "end": 25.43
      },
      {
        "speaker": "client",
        "text": "Meera: Not really. I want mid-floor east facing.",
        "start": 26.06,
        "end": 33.46
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.82,
        "end": 41.1
      },
      {
        "speaker": "client",
        "text": "Meera: Please do. We're ready to close quickly.",
        "start": 42.79,
        "end": 45.88
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 47.58,
        "end": 52.12
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "hesitant",
      "interested",
      "skeptical"
    ],
    "call_summary": "Call covered project features. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "527",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00196",
    "call_id": "CAL-00412",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Meera, following up on your enquiry for Merlin Avana.",
        "start": 0.0,
        "end": 3.51
      },
      {
        "speaker": "client",
        "text": "Meera: Yes, tell me.",
        "start": 5.05,
        "end": 12.26
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Tangra?",
        "start": 14.24,
        "end": 20.95
      },
      {
        "speaker": "client",
        "text": "Meera: Yes, what's the price?",
        "start": 21.48,
        "end": 27.76
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 5.35 Cr for 3 BHK. Possession by October 2026.",
        "start": 28.73,
        "end": 36.5
      },
      {
        "speaker": "client",
        "text": "Meera: That's good. Send me the details on WhatsApp.",
        "start": 37.66,
        "end": 41.43
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 42.98,
        "end": 45.84
      },
      {
        "speaker": "client",
        "text": "Meera: This weekend.",
        "start": 47.11,
        "end": 52.8
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 54.14,
        "end": 61.5
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "urgent",
      "curious",
      "skeptical"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "701",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00197",
    "call_id": "CAL-00414",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Meera, following up on your enquiry for Merlin Avana.",
        "start": 0.0,
        "end": 7.17
      },
      {
        "speaker": "client",
        "text": "Meera: Hi, I was about to call you.",
        "start": 9.02,
        "end": 14.53
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 16.38,
        "end": 21.5
      },
      {
        "speaker": "client",
        "text": "Meera: The price is still high. Can you match Atri Surya Toron's rate?",
        "start": 23.48,
        "end": 29.51
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 31.38,
        "end": 35.39
      },
      {
        "speaker": "client",
        "text": "Meera: Not really. I want mid-floor east facing.",
        "start": 37.03,
        "end": 39.71
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 41.53,
        "end": 48.42
      },
      {
        "speaker": "client",
        "text": "Meera: Please do. We're ready to close quickly.",
        "start": 50.3,
        "end": 54.92
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 56.01,
        "end": 58.59
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant",
      "confused",
      "decisive",
      "skeptical"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "301",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00198",
    "call_id": "CAL-00416",
    "language": "en-IN",
    "confidence": 0.88,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Prasenjit, this is Ananya from Velocity regarding Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 7.07
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Hi, I was about to call you.",
        "start": 8.71,
        "end": 15.83
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 17.32,
        "end": 20.17
      },
      {
        "speaker": "client",
        "text": "Prasenjit: The price is still high. Can you match Eden Devprayag's rate?",
        "start": 22.09,
        "end": 28.98
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 30.22,
        "end": 36.82
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Not really. I want mid-floor east facing.",
        "start": 37.45,
        "end": 44.05
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 46.02,
        "end": 51.43
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Please do. We're ready to close quickly.",
        "start": 52.28,
        "end": 54.64
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 56.44,
        "end": 63.34
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "confused"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "896",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00199",
    "call_id": "CAL-00417",
    "language": "en-IN",
    "confidence": 0.93,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Prasenjit, following up on your enquiry for Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 2.58
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Hi, I was about to call you.",
        "start": 4.41,
        "end": 9.86
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 11.21,
        "end": 18.44
      },
      {
        "speaker": "client",
        "text": "Prasenjit: The price is still high. Can you match Godrej Elevate's rate?",
        "start": 20.13,
        "end": 24.99
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.49,
        "end": 28.56
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Not really. I want mid-floor east facing.",
        "start": 29.25,
        "end": 35.9
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.51,
        "end": 42.54
      },
      {
        "speaker": "client",
        "text": "Prasenjit: Please do. We're ready to close quickly.",
        "start": 44.31,
        "end": 52.13
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 52.96,
        "end": 59.49
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "decisive",
      "frustrated"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "765",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00200",
    "call_id": "CAL-00420",
    "language": "en-IN",
    "confidence": 0.82,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Abhishek, this is Vikram from Velocity regarding Godrej Blue.",
        "start": 0.0,
        "end": 3.09
      },
      {
        "speaker": "client",
        "text": "Abhishek: Hi, I was about to call you.",
        "start": 4.3,
        "end": 8.39
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 10.03,
        "end": 15.17
      },
      {
        "speaker": "client",
        "text": "Abhishek: The price is still high. Can you match Shriram Grand City's rate?",
        "start": 15.73,
        "end": 21.97
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 23.73,
        "end": 27.86
      },
      {
        "speaker": "client",
        "text": "Abhishek: Not really. I want mid-floor east facing.",
        "start": 29.52,
        "end": 35.26
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 36.64,
        "end": 44.24
      },
      {
        "speaker": "client",
        "text": "Abhishek: Please do. We're ready to close quickly.",
        "start": 45.59,
        "end": 52.37
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 54.36,
        "end": 56.74
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "confused"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "478",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00201",
    "call_id": "CAL-00426",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Swati, following up on your enquiry for Shriram Grand City.",
        "start": 0.0,
        "end": 7.56
      },
      {
        "speaker": "client",
        "text": "Swati: Yes, tell me.",
        "start": 8.13,
        "end": 14.02
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Howrah?",
        "start": 14.99,
        "end": 19.15
      },
      {
        "speaker": "client",
        "text": "Swati: Yes, what's the price?",
        "start": 20.94,
        "end": 26.98
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 7.46 Cr for 3 BHK. Possession by June 2026.",
        "start": 28.56,
        "end": 32.93
      },
      {
        "speaker": "client",
        "text": "Swati: That's good. Send me the details on WhatsApp.",
        "start": 34.0,
        "end": 41.07
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 42.82,
        "end": 44.94
      },
      {
        "speaker": "client",
        "text": "Swati: This weekend.",
        "start": 46.21,
        "end": 50.96
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 51.95,
        "end": 58.91
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "urgent",
      "curious"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "528",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00202",
    "call_id": "CAL-00429",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Sanjay, following up on your enquiry for Atri Aqua.",
        "start": 0.0,
        "end": 5.21
      },
      {
        "speaker": "client",
        "text": "Sanjay: Yes, tell me.",
        "start": 6.07,
        "end": 10.37
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 11.68,
        "end": 17.96
      },
      {
        "speaker": "client",
        "text": "Sanjay: Yes, what's the price?",
        "start": 19.93,
        "end": 25.55
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 1.61 Cr for 3 BHK. Possession by July 2026.",
        "start": 26.74,
        "end": 34.36
      },
      {
        "speaker": "client",
        "text": "Sanjay: That's good. Send me the details on WhatsApp.",
        "start": 35.27,
        "end": 41.25
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 42.32,
        "end": 48.66
      },
      {
        "speaker": "client",
        "text": "Sanjay: This weekend.",
        "start": 50.17,
        "end": 57.2
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 58.42,
        "end": 63.38
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "curious",
      "interested",
      "excited",
      "comparing"
    ],
    "call_summary": "Call covered loan options. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "452",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00203",
    "call_id": "CAL-00430",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Sanjay, this is Vikram from Velocity regarding Atri Aqua.",
        "start": 0.0,
        "end": 4.32
      },
      {
        "speaker": "client",
        "text": "Sanjay: Hi, I was about to call you.",
        "start": 4.88,
        "end": 8.29
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 9.1,
        "end": 15.65
      },
      {
        "speaker": "client",
        "text": "Sanjay: The price is still high. Can you match Siddha Suburbia Bungalow's rate?",
        "start": 17.13,
        "end": 19.45
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 21.14,
        "end": 28.91
      },
      {
        "speaker": "client",
        "text": "Sanjay: Not really. I want mid-floor east facing.",
        "start": 30.25,
        "end": 37.31
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.96,
        "end": 43.64
      },
      {
        "speaker": "client",
        "text": "Sanjay: Please do. We're ready to close quickly.",
        "start": 44.8,
        "end": 49.07
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 49.67,
        "end": 55.91
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "hesitant",
      "interested",
      "excited",
      "frustrated"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "271",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00204",
    "call_id": "CAL-00434",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Vikram, following up on your enquiry for Sugam Prakriti.",
        "start": 0.0,
        "end": 4.28
      },
      {
        "speaker": "client",
        "text": "Vikram: Yes, tell me.",
        "start": 6.2,
        "end": 13.91
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 15.5,
        "end": 21.91
      },
      {
        "speaker": "client",
        "text": "Vikram: Yes, what's the price?",
        "start": 22.64,
        "end": 30.41
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 3.59 Cr for 3 BHK. Possession by October 2026.",
        "start": 31.63,
        "end": 33.73
      },
      {
        "speaker": "client",
        "text": "Vikram: That's good. Send me the details on WhatsApp.",
        "start": 34.3,
        "end": 37.58
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 38.11,
        "end": 40.95
      },
      {
        "speaker": "client",
        "text": "Vikram: This weekend.",
        "start": 42.32,
        "end": 44.9
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 46.62,
        "end": 49.77
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "trusting",
      "satisfied",
      "decisive"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "833",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00205",
    "call_id": "CAL-00436",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Good morning Amit, wanted to share some updates about Siddha Serena.",
        "start": 0.0,
        "end": 4.77
      },
      {
        "speaker": "client",
        "text": "Amit: Yes, tell me.",
        "start": 6.13,
        "end": 11.4
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 12.77,
        "end": 17.48
      },
      {
        "speaker": "client",
        "text": "Amit: Yes, what's the price?",
        "start": 18.26,
        "end": 21.48
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 2.72 Cr for 3 BHK. Possession by July 2026.",
        "start": 23.33,
        "end": 26.99
      },
      {
        "speaker": "client",
        "text": "Amit: That's good. Send me the details on WhatsApp.",
        "start": 27.99,
        "end": 34.24
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 36.19,
        "end": 39.02
      },
      {
        "speaker": "client",
        "text": "Amit: This weekend.",
        "start": 40.97,
        "end": 43.62
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 44.18,
        "end": 51.42
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "frustrated",
      "delighted",
      "interested"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "509",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00206",
    "call_id": "CAL-00437",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Arjun, this is Ananya from Velocity regarding Godrej Elevate.",
        "start": 0.0,
        "end": 2.11
      },
      {
        "speaker": "client",
        "text": "Arjun: Yes, tell me.",
        "start": 3.93,
        "end": 11.71
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Dum Dum?",
        "start": 13.62,
        "end": 16.08
      },
      {
        "speaker": "client",
        "text": "Arjun: Yes, what's the price?",
        "start": 17.81,
        "end": 22.08
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 2.85 Cr for 3 BHK. Possession by July 2026.",
        "start": 23.33,
        "end": 30.62
      },
      {
        "speaker": "client",
        "text": "Arjun: That's good. Send me the details on WhatsApp.",
        "start": 32.18,
        "end": 36.13
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 36.9,
        "end": 39.74
      },
      {
        "speaker": "client",
        "text": "Arjun: This weekend.",
        "start": 40.72,
        "end": 46.68
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 48.27,
        "end": 54.85
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "skeptical",
      "frustrated"
    ],
    "call_summary": "Call covered project features. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "612",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00207",
    "call_id": "CAL-00439",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Ananya, following up on your enquiry for Sugam Prakriti.",
        "start": 0.0,
        "end": 5.82
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, tell me.",
        "start": 7.53,
        "end": 12.56
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 13.72,
        "end": 18.81
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, what's the price?",
        "start": 19.4,
        "end": 23.03
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 2.92 Cr for 3 BHK. Possession by July 2026.",
        "start": 24.91,
        "end": 32.3
      },
      {
        "speaker": "client",
        "text": "Ananya: That's good. Send me the details on WhatsApp.",
        "start": 33.67,
        "end": 39.88
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 41.33,
        "end": 43.45
      },
      {
        "speaker": "client",
        "text": "Ananya: This weekend.",
        "start": 44.46,
        "end": 52.17
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 53.53,
        "end": 57.23
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "anxious",
      "confused",
      "frustrated"
    ],
    "call_summary": "Call covered project features. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "262",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00208",
    "call_id": "CAL-00440",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hi Ritu, following up on your enquiry for Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 4.78
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, tell me.",
        "start": 6.62,
        "end": 11.7
      },
      {
        "speaker": "agent",
        "text": "Priya: We have a new tower launch with pre-launch pricing. Are you still looking in Madanpur?",
        "start": 13.23,
        "end": 15.69
      },
      {
        "speaker": "client",
        "text": "Ritu: Yes, what's the price?",
        "start": 17.11,
        "end": 20.96
      },
      {
        "speaker": "agent",
        "text": "Priya: Starting at 4.38 Cr for 3 BHK. Possession by June 2026.",
        "start": 22.46,
        "end": 30.31
      },
      {
        "speaker": "client",
        "text": "Ritu: That's good. Send me the details on WhatsApp.",
        "start": 30.83,
        "end": 34.36
      },
      {
        "speaker": "agent",
        "text": "Priya: Done. When can you visit?",
        "start": 35.21,
        "end": 37.39
      },
      {
        "speaker": "client",
        "text": "Ritu: This weekend.",
        "start": 39.39,
        "end": 42.07
      },
      {
        "speaker": "agent",
        "text": "Priya: I'll block Saturday 11 AM for you.",
        "start": 42.69,
        "end": 46.56
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "satisfied"
    ],
    "call_summary": "Call covered project features. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "468",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00209",
    "call_id": "CAL-00442",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Ritu, following up on your enquiry for Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 4.99
      },
      {
        "speaker": "client",
        "text": "Ritu: Hi, I was about to call you.",
        "start": 6.18,
        "end": 11.61
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 13.39,
        "end": 15.54
      },
      {
        "speaker": "client",
        "text": "Ritu: The price is still high. Can you match Shriram Grand City's rate?",
        "start": 17.5,
        "end": 25.31
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 26.69,
        "end": 33.1
      },
      {
        "speaker": "client",
        "text": "Ritu: Not really. I want mid-floor east facing.",
        "start": 33.84,
        "end": 36.01
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 37.17,
        "end": 45.1
      },
      {
        "speaker": "client",
        "text": "Ritu: Please do. We're ready to close quickly.",
        "start": 46.39,
        "end": 49.19
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 50.74,
        "end": 56.2
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "curious",
      "hesitant",
      "comparing"
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    "call_summary": "Call covered loan options. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "291",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00210",
    "call_id": "CAL-00443",
    "language": "en-IN",
    "confidence": 0.84,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Pallavi, wanted to share some updates about Godrej Elevate.",
        "start": 0.0,
        "end": 4.21
      },
      {
        "speaker": "client",
        "text": "Pallavi: Hi, I was about to call you.",
        "start": 4.75,
        "end": 12.27
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 13.07,
        "end": 20.1
      },
      {
        "speaker": "client",
        "text": "Pallavi: The price is still high. Can you match Sugam Prakriti's rate?",
        "start": 20.72,
        "end": 24.16
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 25.92,
        "end": 33.07
      },
      {
        "speaker": "client",
        "text": "Pallavi: Not really. I want mid-floor east facing.",
        "start": 33.88,
        "end": 39.16
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 40.81,
        "end": 42.9
      },
      {
        "speaker": "client",
        "text": "Pallavi: Please do. We're ready to close quickly.",
        "start": 43.99,
        "end": 50.11
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 50.91,
        "end": 54.02
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "confused"
    ],
    "call_summary": "Call covered project features. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "389",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00211",
    "call_id": "CAL-00445",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Pallavi, wanted to share some updates about Godrej Elevate.",
        "start": 0.0,
        "end": 5.39
      },
      {
        "speaker": "client",
        "text": "Pallavi: Yes, tell me.",
        "start": 5.92,
        "end": 12.39
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Dum Dum?",
        "start": 13.85,
        "end": 16.02
      },
      {
        "speaker": "client",
        "text": "Pallavi: Yes, what's the price?",
        "start": 17.94,
        "end": 24.94
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 6.26 Cr for 3 BHK. Possession by August 2026.",
        "start": 25.67,
        "end": 28.83
      },
      {
        "speaker": "client",
        "text": "Pallavi: That's good. Send me the details on WhatsApp.",
        "start": 30.49,
        "end": 37.99
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 39.12,
        "end": 46.73
      },
      {
        "speaker": "client",
        "text": "Pallavi: This weekend.",
        "start": 47.81,
        "end": 51.48
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 53.43,
        "end": 57.94
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "decisive",
      "interested"
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    "call_summary": "Call covered loan options. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "218",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00212",
    "call_id": "CAL-00447",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Deepak, wanted to share some updates about Godrej Blue.",
        "start": 0.0,
        "end": 6.9
      },
      {
        "speaker": "client",
        "text": "Deepak: Hi, I was about to call you.",
        "start": 7.62,
        "end": 13.94
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 14.94,
        "end": 20.48
      },
      {
        "speaker": "client",
        "text": "Deepak: The price is still high. Can you match Ambuja Utpaala's rate?",
        "start": 21.73,
        "end": 25.53
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 27.4,
        "end": 33.76
      },
      {
        "speaker": "client",
        "text": "Deepak: Not really. I want mid-floor east facing.",
        "start": 35.29,
        "end": 40.76
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 41.52,
        "end": 46.93
      },
      {
        "speaker": "client",
        "text": "Deepak: Please do. We're ready to close quickly.",
        "start": 47.49,
        "end": 50.35
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 50.91,
        "end": 56.84
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "frustrated",
      "skeptical",
      "interested",
      "confused"
    ],
    "call_summary": "Call covered project features. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "614",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00213",
    "call_id": "CAL-00448",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Deepak, this is Rahul from Velocity regarding Sugam Prakriti.",
        "start": 0.0,
        "end": 2.16
      },
      {
        "speaker": "client",
        "text": "Deepak: Yes, tell me.",
        "start": 3.02,
        "end": 9.5
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Barasat?",
        "start": 10.36,
        "end": 14.22
      },
      {
        "speaker": "client",
        "text": "Deepak: Yes, what's the price?",
        "start": 15.13,
        "end": 17.5
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 2.86 Cr for 3 BHK. Possession by July 2026.",
        "start": 19.21,
        "end": 24.48
      },
      {
        "speaker": "client",
        "text": "Deepak: That's good. Send me the details on WhatsApp.",
        "start": 25.97,
        "end": 30.65
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 31.81,
        "end": 38.29
      },
      {
        "speaker": "client",
        "text": "Deepak: This weekend.",
        "start": 39.61,
        "end": 44.15
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 45.76,
        "end": 50.28
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "excited",
      "hesitant"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "61",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00214",
    "call_id": "CAL-00449",
    "language": "en-IN",
    "confidence": 0.96,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Deb, this is Ananya from Velocity regarding DTC Good Earth.",
        "start": 0.0,
        "end": 4.23
      },
      {
        "speaker": "client",
        "text": "Deb: Hi, I was about to call you.",
        "start": 5.05,
        "end": 10.48
      },
      {
        "speaker": "agent",
        "text": "Ananya: Great minds! What were you thinking?",
        "start": 11.27,
        "end": 16.29
      },
      {
        "speaker": "client",
        "text": "Deb: The price is still high. Can you match Atri Aqua's rate?",
        "start": 17.51,
        "end": 23.68
      },
      {
        "speaker": "agent",
        "text": "Ananya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 24.89,
        "end": 30.69
      },
      {
        "speaker": "client",
        "text": "Deb: Not really. I want mid-floor east facing.",
        "start": 32.1,
        "end": 38.57
      },
      {
        "speaker": "agent",
        "text": "Ananya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 39.33,
        "end": 46.91
      },
      {
        "speaker": "client",
        "text": "Deb: Please do. We're ready to close quickly.",
        "start": 48.18,
        "end": 51.68
      },
      {
        "speaker": "agent",
        "text": "Ananya: Will revert by tomorrow 2 PM.",
        "start": 53.64,
        "end": 59.93
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "anxious"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "221",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00215",
    "call_id": "CAL-00450",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Anirban, following up on your enquiry for Merlin Avana.",
        "start": 0.0,
        "end": 5.05
      },
      {
        "speaker": "client",
        "text": "Anirban: Yes, tell me.",
        "start": 5.81,
        "end": 12.9
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Tangra?",
        "start": 14.81,
        "end": 18.15
      },
      {
        "speaker": "client",
        "text": "Anirban: Yes, what's the price?",
        "start": 19.29,
        "end": 25.67
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 2.86 Cr for 3 BHK. Possession by July 2026.",
        "start": 27.48,
        "end": 31.45
      },
      {
        "speaker": "client",
        "text": "Anirban: That's good. Send me the details on WhatsApp.",
        "start": 32.13,
        "end": 36.56
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 37.75,
        "end": 40.22
      },
      {
        "speaker": "client",
        "text": "Anirban: This weekend.",
        "start": 41.77,
        "end": 47.36
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 49.14,
        "end": 52.11
      }
    ],
    "call_outcome": "follow_up_scheduled",
    "follow_up_required": false,
    "emotion_tags": [
      "skeptical",
      "urgent",
      "curious"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: follow up scheduled.",
    "metadata": {
      "duration_seconds": "276",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00216",
    "call_id": "CAL-00452",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Asha, following up on your enquiry for Ambuja Utpaala.",
        "start": 0.0,
        "end": 7.63
      },
      {
        "speaker": "client",
        "text": "Asha: Yes, tell me.",
        "start": 8.27,
        "end": 12.98
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Tollygunge?",
        "start": 13.62,
        "end": 16.67
      },
      {
        "speaker": "client",
        "text": "Asha: Yes, what's the price?",
        "start": 18.61,
        "end": 21.01
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 4.46 Cr for 3 BHK. Possession by July 2026.",
        "start": 21.97,
        "end": 26.82
      },
      {
        "speaker": "client",
        "text": "Asha: That's good. Send me the details on WhatsApp.",
        "start": 28.24,
        "end": 30.27
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 31.96,
        "end": 35.33
      },
      {
        "speaker": "client",
        "text": "Asha: This weekend.",
        "start": 35.91,
        "end": 42.24
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 43.16,
        "end": 50.65
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "anxious"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "523",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00217",
    "call_id": "CAL-00453",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Asha, wanted to share some updates about Ambuja Utpaala.",
        "start": 0.0,
        "end": 6.39
      },
      {
        "speaker": "client",
        "text": "Asha: Hi, I was about to call you.",
        "start": 8.06,
        "end": 13.45
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 14.37,
        "end": 21.93
      },
      {
        "speaker": "client",
        "text": "Asha: The price is still high. Can you match Siddha Sky Waterfront's rate?",
        "start": 23.51,
        "end": 27.93
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 28.94,
        "end": 35.86
      },
      {
        "speaker": "client",
        "text": "Asha: Not really. I want mid-floor east facing.",
        "start": 37.71,
        "end": 39.73
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 41.35,
        "end": 49.32
      },
      {
        "speaker": "client",
        "text": "Asha: Please do. We're ready to close quickly.",
        "start": 51.22,
        "end": 53.24
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 54.24,
        "end": 59.74
      }
    ],
    "call_outcome": "booking_discussed",
    "follow_up_required": false,
    "emotion_tags": [
      "delighted",
      "interested",
      "anxious"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: booking discussed.",
    "metadata": {
      "duration_seconds": "279",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00218",
    "call_id": "CAL-00454",
    "language": "en-IN",
    "confidence": 0.83,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Asha, wanted to share some updates about Ambuja Utpaala.",
        "start": 0.0,
        "end": 4.24
      },
      {
        "speaker": "client",
        "text": "Asha: Hi, I was about to call you.",
        "start": 5.92,
        "end": 9.43
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 10.55,
        "end": 16.72
      },
      {
        "speaker": "client",
        "text": "Asha: The price is still high. Can you match Eden Devprayag's rate?",
        "start": 17.81,
        "end": 22.84
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 23.91,
        "end": 26.41
      },
      {
        "speaker": "client",
        "text": "Asha: Not really. I want mid-floor east facing.",
        "start": 27.98,
        "end": 35.23
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 36.32,
        "end": 43.52
      },
      {
        "speaker": "client",
        "text": "Asha: Please do. We're ready to close quickly.",
        "start": 44.13,
        "end": 46.18
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 47.85,
        "end": 53.45
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "interested"
    ],
    "call_summary": "Call covered project features. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "780",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00219",
    "call_id": "CAL-00455",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hi Deb, following up on your enquiry for Sugam Prakriti.",
        "start": 0.0,
        "end": 7.75
      },
      {
        "speaker": "client",
        "text": "Deb: Hi, I was about to call you.",
        "start": 9.54,
        "end": 15.06
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 16.18,
        "end": 21.9
      },
      {
        "speaker": "client",
        "text": "Deb: The price is still high. Can you match Eden Devprayag's rate?",
        "start": 22.93,
        "end": 29.07
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 30.14,
        "end": 33.99
      },
      {
        "speaker": "client",
        "text": "Deb: Not really. I want mid-floor east facing.",
        "start": 35.09,
        "end": 38.66
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 39.65,
        "end": 41.65
      },
      {
        "speaker": "client",
        "text": "Deb: Please do. We're ready to close quickly.",
        "start": 43.63,
        "end": 48.01
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 49.21,
        "end": 54.88
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "urgent",
      "hesitant",
      "skeptical"
    ],
    "call_summary": "Call covered project features. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "554",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00220",
    "call_id": "CAL-00456",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hello Ananya, this is Ananya from Velocity regarding Eden Devprayag.",
        "start": 0.0,
        "end": 5.95
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, tell me.",
        "start": 7.68,
        "end": 13.18
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 14.01,
        "end": 18.94
      },
      {
        "speaker": "client",
        "text": "Ananya: Yes, what's the price?",
        "start": 20.62,
        "end": 23.63
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 5.23 Cr for 3 BHK. Possession by June 2026.",
        "start": 24.57,
        "end": 29.64
      },
      {
        "speaker": "client",
        "text": "Ananya: That's good. Send me the details on WhatsApp.",
        "start": 31.25,
        "end": 35.82
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 37.63,
        "end": 40.9
      },
      {
        "speaker": "client",
        "text": "Ananya: This weekend.",
        "start": 42.78,
        "end": 46.97
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 48.09,
        "end": 52.49
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "anxious",
      "satisfied",
      "confused"
    ],
    "call_summary": "Call covered loan options. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "431",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00221",
    "call_id": "CAL-00458",
    "language": "en-IN",
    "confidence": 0.94,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hi Ritu, following up on your enquiry for Atri Aqua.",
        "start": 0.0,
        "end": 3.06
      },
      {
        "speaker": "client",
        "text": "Ritu: Hi, I was about to call you.",
        "start": 3.93,
        "end": 9.91
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 11.54,
        "end": 17.0
      },
      {
        "speaker": "client",
        "text": "Ritu: The price is still high. Can you match Ambuja Utpaala's rate?",
        "start": 18.38,
        "end": 23.68
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 25.23,
        "end": 28.81
      },
      {
        "speaker": "client",
        "text": "Ritu: Not really. I want mid-floor east facing.",
        "start": 29.51,
        "end": 33.45
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 34.62,
        "end": 38.7
      },
      {
        "speaker": "client",
        "text": "Ritu: Please do. We're ready to close quickly.",
        "start": 40.27,
        "end": 43.39
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 44.35,
        "end": 52.28
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "delighted"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "63",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00222",
    "call_id": "CAL-00460",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Good morning Deb, wanted to share some updates about Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 4.4
      },
      {
        "speaker": "client",
        "text": "Deb: Yes, tell me.",
        "start": 5.74,
        "end": 13.13
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Beliaghata?",
        "start": 14.04,
        "end": 21.77
      },
      {
        "speaker": "client",
        "text": "Deb: Yes, what's the price?",
        "start": 22.58,
        "end": 26.21
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 5.45 Cr for 3 BHK. Possession by June 2026.",
        "start": 27.5,
        "end": 35.23
      },
      {
        "speaker": "client",
        "text": "Deb: That's good. Send me the details on WhatsApp.",
        "start": 36.36,
        "end": 38.92
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 40.22,
        "end": 42.74
      },
      {
        "speaker": "client",
        "text": "Deb: This weekend.",
        "start": 43.94,
        "end": 50.74
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 51.67,
        "end": 55.1
      }
    ],
    "call_outcome": "no_answer",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "curious"
    ],
    "call_summary": "Call covered loan options. Outcome: no answer.",
    "metadata": {
      "duration_seconds": "558",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00223",
    "call_id": "CAL-00461",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Deb, this is Rahul from Velocity regarding Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 2.75
      },
      {
        "speaker": "client",
        "text": "Deb: Hi, I was about to call you.",
        "start": 3.95,
        "end": 9.3
      },
      {
        "speaker": "agent",
        "text": "Rahul: Great minds! What were you thinking?",
        "start": 10.36,
        "end": 13.79
      },
      {
        "speaker": "client",
        "text": "Deb: The price is still high. Can you match Shriram Grand City's rate?",
        "start": 14.38,
        "end": 21.27
      },
      {
        "speaker": "agent",
        "text": "Rahul: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 21.81,
        "end": 26.59
      },
      {
        "speaker": "client",
        "text": "Deb: Not really. I want mid-floor east facing.",
        "start": 27.73,
        "end": 31.69
      },
      {
        "speaker": "agent",
        "text": "Rahul: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 33.57,
        "end": 40.01
      },
      {
        "speaker": "client",
        "text": "Deb: Please do. We're ready to close quickly.",
        "start": 41.76,
        "end": 46.4
      },
      {
        "speaker": "agent",
        "text": "Rahul: Will revert by tomorrow 2 PM.",
        "start": 47.53,
        "end": 52.8
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "confused"
    ],
    "call_summary": "Call covered project features. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "322",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00224",
    "call_id": "CAL-00465",
    "language": "en-IN",
    "confidence": 0.87,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Hello Abhishek, this is Rahul from Velocity regarding Atri Surya Toron.",
        "start": 0.0,
        "end": 4.65
      },
      {
        "speaker": "client",
        "text": "Abhishek: Yes, tell me.",
        "start": 6.42,
        "end": 11.89
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in Rajarhat?",
        "start": 13.48,
        "end": 19.26
      },
      {
        "speaker": "client",
        "text": "Abhishek: Yes, what's the price?",
        "start": 19.95,
        "end": 26.68
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 2.11 Cr for 3 BHK. Possession by October 2026.",
        "start": 28.27,
        "end": 35.28
      },
      {
        "speaker": "client",
        "text": "Abhishek: That's good. Send me the details on WhatsApp.",
        "start": 37.08,
        "end": 39.32
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 41.12,
        "end": 44.7
      },
      {
        "speaker": "client",
        "text": "Abhishek: This weekend.",
        "start": 45.25,
        "end": 52.79
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 53.76,
        "end": 58.97
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "trusting"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "146",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00225",
    "call_id": "CAL-00466",
    "language": "en-IN",
    "confidence": 0.95,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Rahul: Good morning Moumita, wanted to share some updates about Godrej Blue.",
        "start": 0.0,
        "end": 6.28
      },
      {
        "speaker": "client",
        "text": "Moumita: Yes, tell me.",
        "start": 7.8,
        "end": 11.47
      },
      {
        "speaker": "agent",
        "text": "Rahul: We have a new tower launch with pre-launch pricing. Are you still looking in New Town?",
        "start": 13.15,
        "end": 16.98
      },
      {
        "speaker": "client",
        "text": "Moumita: Yes, what's the price?",
        "start": 18.01,
        "end": 24.76
      },
      {
        "speaker": "agent",
        "text": "Rahul: Starting at 3.46 Cr for 3 BHK. Possession by July 2026.",
        "start": 26.36,
        "end": 32.56
      },
      {
        "speaker": "client",
        "text": "Moumita: That's good. Send me the details on WhatsApp.",
        "start": 33.32,
        "end": 39.05
      },
      {
        "speaker": "agent",
        "text": "Rahul: Done. When can you visit?",
        "start": 40.43,
        "end": 42.76
      },
      {
        "speaker": "client",
        "text": "Moumita: This weekend.",
        "start": 43.36,
        "end": 46.97
      },
      {
        "speaker": "agent",
        "text": "Rahul: I'll block Saturday 11 AM for you.",
        "start": 48.83,
        "end": 52.52
      }
    ],
    "call_outcome": "price_negotiation",
    "follow_up_required": true,
    "emotion_tags": [
      "decisive",
      "confused",
      "satisfied",
      "delighted"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: price negotiation.",
    "metadata": {
      "duration_seconds": "94",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00226",
    "call_id": "CAL-00468",
    "language": "en-IN",
    "confidence": 0.91,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Good morning Aditya, wanted to share some updates about DTC Good Earth.",
        "start": 0.0,
        "end": 2.85
      },
      {
        "speaker": "client",
        "text": "Aditya: Hi, I was about to call you.",
        "start": 3.67,
        "end": 6.38
      },
      {
        "speaker": "agent",
        "text": "Vikram: Great minds! What were you thinking?",
        "start": 7.39,
        "end": 13.76
      },
      {
        "speaker": "client",
        "text": "Aditya: The price is still high. Can you match Eden Devprayag's rate?",
        "start": 14.85,
        "end": 19.4
      },
      {
        "speaker": "agent",
        "text": "Vikram: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 20.85,
        "end": 22.99
      },
      {
        "speaker": "client",
        "text": "Aditya: Not really. I want mid-floor east facing.",
        "start": 24.44,
        "end": 27.15
      },
      {
        "speaker": "agent",
        "text": "Vikram: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 28.58,
        "end": 36.3
      },
      {
        "speaker": "client",
        "text": "Aditya: Please do. We're ready to close quickly.",
        "start": 37.93,
        "end": 42.18
      },
      {
        "speaker": "agent",
        "text": "Vikram: Will revert by tomorrow 2 PM.",
        "start": 44.15,
        "end": 51.97
      }
    ],
    "call_outcome": "site_visit_booked",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "curious",
      "frustrated",
      "urgent"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: site visit booked.",
    "metadata": {
      "duration_seconds": "395",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  },
  {
    "transcript_id": "TRX-00227",
    "call_id": "CAL-00470",
    "language": "en-IN",
    "confidence": 0.92,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Aditya, this is Priya from Velocity regarding DTC Good Earth.",
        "start": 0.0,
        "end": 7.77
      },
      {
        "speaker": "client",
        "text": "Aditya: Hi, I was about to call you.",
        "start": 9.14,
        "end": 14.94
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 16.28,
        "end": 21.31
      },
      {
        "speaker": "client",
        "text": "Aditya: The price is still high. Can you match Shriram Grand City's rate?",
        "start": 22.6,
        "end": 28.67
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 30.59,
        "end": 35.77
      },
      {
        "speaker": "client",
        "text": "Aditya: Not really. I want mid-floor east facing.",
        "start": 36.69,
        "end": 40.58
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 42.07,
        "end": 49.76
      },
      {
        "speaker": "client",
        "text": "Aditya: Please do. We're ready to close quickly.",
        "start": 51.56,
        "end": 59.16
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 60.01,
        "end": 62.98
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "interested",
      "delighted",
      "anxious"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "595",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00228",
    "call_id": "CAL-00471",
    "language": "en-IN",
    "confidence": 0.89,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Ananya: Hi Moumita, following up on your enquiry for Siddha Sky Waterfront.",
        "start": 0.0,
        "end": 6.15
      },
      {
        "speaker": "client",
        "text": "Moumita: Yes, tell me.",
        "start": 8.05,
        "end": 13.62
      },
      {
        "speaker": "agent",
        "text": "Ananya: We have a new tower launch with pre-launch pricing. Are you still looking in Beliaghata?",
        "start": 14.58,
        "end": 20.04
      },
      {
        "speaker": "client",
        "text": "Moumita: Yes, what's the price?",
        "start": 21.69,
        "end": 26.49
      },
      {
        "speaker": "agent",
        "text": "Ananya: Starting at 3.97 Cr for 3 BHK. Possession by September 2026.",
        "start": 28.41,
        "end": 32.08
      },
      {
        "speaker": "client",
        "text": "Moumita: That's good. Send me the details on WhatsApp.",
        "start": 33.23,
        "end": 40.74
      },
      {
        "speaker": "agent",
        "text": "Ananya: Done. When can you visit?",
        "start": 42.34,
        "end": 46.4
      },
      {
        "speaker": "client",
        "text": "Moumita: This weekend.",
        "start": 47.53,
        "end": 51.31
      },
      {
        "speaker": "agent",
        "text": "Ananya: I'll block Saturday 11 AM for you.",
        "start": 52.4,
        "end": 54.97
      }
    ],
    "call_outcome": "positive_progress",
    "follow_up_required": false,
    "emotion_tags": [
      "trusting",
      "urgent",
      "hesitant",
      "decisive"
    ],
    "call_summary": "Call covered family decision dynamics. Outcome: positive progress.",
    "metadata": {
      "duration_seconds": "596",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00229",
    "call_id": "CAL-00473",
    "language": "en-IN",
    "confidence": 0.9,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Vikram: Hello Abhishek, this is Vikram from Velocity regarding Siddha Suburbia Bungalow.",
        "start": 0.0,
        "end": 4.4
      },
      {
        "speaker": "client",
        "text": "Abhishek: Yes, tell me.",
        "start": 4.91,
        "end": 6.92
      },
      {
        "speaker": "agent",
        "text": "Vikram: We have a new tower launch with pre-launch pricing. Are you still looking in Madanpur?",
        "start": 8.85,
        "end": 14.83
      },
      {
        "speaker": "client",
        "text": "Abhishek: Yes, what's the price?",
        "start": 16.06,
        "end": 21.54
      },
      {
        "speaker": "agent",
        "text": "Vikram: Starting at 4.66 Cr for 3 BHK. Possession by June 2026.",
        "start": 22.71,
        "end": 29.11
      },
      {
        "speaker": "client",
        "text": "Abhishek: That's good. Send me the details on WhatsApp.",
        "start": 30.71,
        "end": 34.11
      },
      {
        "speaker": "agent",
        "text": "Vikram: Done. When can you visit?",
        "start": 36.1,
        "end": 43.92
      },
      {
        "speaker": "client",
        "text": "Abhishek: This weekend.",
        "start": 45.87,
        "end": 53.45
      },
      {
        "speaker": "agent",
        "text": "Vikram: I'll block Saturday 11 AM for you.",
        "start": 55.08,
        "end": 61.13
      }
    ],
    "call_outcome": "callback_requested",
    "follow_up_required": true,
    "emotion_tags": [
      "curious",
      "trusting",
      "satisfied",
      "urgent"
    ],
    "call_summary": "Call covered project features. Outcome: callback requested.",
    "metadata": {
      "duration_seconds": "597",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00230",
    "call_id": "CAL-00474",
    "language": "en-IN",
    "confidence": 0.86,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Debjani, this is Priya from Velocity regarding Siddha Serena.",
        "start": 0.0,
        "end": 3.08
      },
      {
        "speaker": "client",
        "text": "Debjani: Hi, I was about to call you.",
        "start": 4.62,
        "end": 10.74
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 12.5,
        "end": 20.33
      },
      {
        "speaker": "client",
        "text": "Debjani: The price is still high. Can you match Sugam Prakriti's rate?",
        "start": 22.17,
        "end": 28.37
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 29.2,
        "end": 36.95
      },
      {
        "speaker": "client",
        "text": "Debjani: Not really. I want mid-floor east facing.",
        "start": 37.8,
        "end": 44.35
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 46.04,
        "end": 50.84
      },
      {
        "speaker": "client",
        "text": "Debjani: Please do. We're ready to close quickly.",
        "start": 52.32,
        "end": 54.47
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 55.26,
        "end": 59.25
      }
    ],
    "call_outcome": "information_exchange",
    "follow_up_required": false,
    "emotion_tags": [
      "comparing",
      "excited",
      "skeptical",
      "satisfied"
    ],
    "call_summary": "Call covered pricing discussion. Outcome: information exchange.",
    "metadata": {
      "duration_seconds": "575",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "low"
    }
  },
  {
    "transcript_id": "TRX-00231",
    "call_id": "CAL-00476",
    "language": "en-IN",
    "confidence": 0.85,
    "speaker_segments": [
      {
        "speaker": "agent",
        "text": "Priya: Hello Debjani, this is Priya from Velocity regarding Siddha Serena.",
        "start": 0.0,
        "end": 2.79
      },
      {
        "speaker": "client",
        "text": "Debjani: Hi, I was about to call you.",
        "start": 4.75,
        "end": 12.22
      },
      {
        "speaker": "agent",
        "text": "Priya: Great minds! What were you thinking?",
        "start": 13.54,
        "end": 18.92
      },
      {
        "speaker": "client",
        "text": "Debjani: The price is still high. Can you match Atri Aqua's rate?",
        "start": 20.32,
        "end": 28.0
      },
      {
        "speaker": "agent",
        "text": "Priya: I understand. Let me see what best I can do. Are you flexible on floor preference?",
        "start": 29.91,
        "end": 36.7
      },
      {
        "speaker": "client",
        "text": "Debjani: Not really. I want mid-floor east facing.",
        "start": 38.65,
        "end": 43.25
      },
      {
        "speaker": "agent",
        "text": "Priya: That's our premium inventory. But for serious buyers, I can check for a corporate discount.",
        "start": 43.87,
        "end": 46.9
      },
      {
        "speaker": "client",
        "text": "Debjani: Please do. We're ready to close quickly.",
        "start": 48.46,
        "end": 54.11
      },
      {
        "speaker": "agent",
        "text": "Priya: Will revert by tomorrow 2 PM.",
        "start": 54.89,
        "end": 59.94
      }
    ],
    "call_outcome": "objection_raised",
    "follow_up_required": true,
    "emotion_tags": [
      "satisfied",
      "frustrated",
      "excited"
    ],
    "call_summary": "Call covered site visit scheduling. Outcome: objection raised.",
    "metadata": {
      "duration_seconds": "757",
      "processing_engine": "whisper-v3-indian-english",
      "noise_level": "medium"
    }
  }
]