feat: Oracle CRM Page, Synthetic Client Data and Live Snapshot when hitting emotion hotpoint

.Agent Context/Sprint 1/Templates/03 - SRS Template.md

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+# Software Requirements Specification (SRS)_ [System or Workstream Name]
+
+**Date:** [YYYY-MM-DD]  
+**Status:** [Draft | In Review | Approved]  
+**Owner:** [Name]  
+**Reviewers:** [Names]  
+**Scope:** [Technical system boundary]  
+**Purpose:** Define the technical requirements, interfaces, constraints, and acceptance criteria for implementation.
+
+## 1. Purpose
+
+State what technical system is being specified and why.
+
+## 2. System Context
+
+Describe where the system lives inside Project Velocity and what it integrates with.
+
+## 3. Assumptions and Constraints
+
+State:
+
+- runtime assumptions
+- infrastructure assumptions
+- compatibility constraints
+- legal or licensing constraints
+
+## 4. Functional Architecture
+
+Describe the runtime layers, modules, or services.
+
+## 5. Functional Requirements
+
+For each requirement, include:
+
+- requirement ID
+- description
+- producer and consumer if relevant
+- acceptance criteria
+
+## 6. Interface Requirements
+
+Specify:
+
+- APIs
+- internal service interfaces
+- event contracts
+- schema boundaries
+
+## 7. Data Model
+
+Describe entities, artifacts, identifiers, and lifecycle fields.
+
+## 8. Non-Functional Requirements
+
+### 8.1 Reliability
+
+Define uptime, retry, or failure-handling expectations.
+
+### 8.2 Scalability
+
+Define concurrency, throughput, or growth assumptions.
+
+### 8.3 Security
+
+Define access control, auth, and approval expectations.
+
+### 8.4 Privacy
+
+Define redaction, least-privilege, and data exposure rules.
+
+### 8.5 Observability
+
+Define metrics, traces, and logs.
+
+### 8.6 Fault Tolerance
+
+Define degraded behavior and replay strategy.
+
+### 8.7 Licensing
+
+Define upstream provenance and redistribution constraints if relevant.
+
+## 9. Evaluation and Testing Strategy
+
+Describe:
+
+- unit testing
+- integration testing
+- replay testing
+- governance testing
+
+## 10. Migration and Fork Plan
+
+Describe:
+
+- what is forked
+- what remains upstream-compatible
+- what migration path exists from current state
+
+## 11. Open Questions
+
+List unresolved technical issues.
+
+## 12. Acceptance Criteria
+
+Define the completion gate for engineering.