feat: Oracle CRM Page, Synthetic Client Data and Live Snapshot when hitting emotion hotpoint

.Agent Context/Sprint 1/Templates/02 - PRD Template.md

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+# Product Requirements Document (PRD)_ [System or Workstream Name]
+
+**Date:** [YYYY-MM-DD]  
+**Status:** [Draft | In Review | Approved]  
+**Owner:** [Name]  
+**Reviewers:** [Names]  
+**Scope:** [Product slice or release boundary]  
+**Purpose:** Define the product intent, value, scope, and release criteria for the target system.
+
+## 1. Purpose
+
+State what product problem this work solves and why it exists now.
+
+## 2. Background
+
+Describe:
+
+- current product state
+- why existing flows are insufficient
+- what changed to make this work necessary
+
+## 3. Problem Statement
+
+Define the concrete product and operator pain points.
+
+## 4. Product Goal
+
+Define the primary product goal in one paragraph.
+
+## 5. Target Users and Stakeholders
+
+List:
+
+- primary users
+- internal operators
+- reviewers or approvers
+- sales or demo stakeholders
+
+## 6. In-Scope Outcomes
+
+State the capabilities that must exist in the release.
+
+## 7. Out-of-Scope Items
+
+State what this release will explicitly not solve.
+
+## 8. Product Experience
+
+Describe what the user or operator should see and do from start to finish.
+
+## 9. Functional Requirements
+
+For each functional requirement, state:
+
+- requirement ID
+- description
+- rationale
+- acceptance signal
+
+## 10. System Behavior
+
+Describe:
+
+- happy path
+- failure path
+- approval path
+- audit path
+
+## 11. Success Metrics
+
+Define measurable product outcomes such as:
+
+- completion rate
+- operator effort reduction
+- citation coverage
+- mission latency
+- demo success rate
+
+## 12. Risks
+
+List product, technical, governance, and adoption risks.
+
+## 13. Release Plan
+
+Describe:
+
+- release phases
+- feature gating
+- assisted mode vs autonomous mode
+
+## 14. Sales Readiness
+
+Define what must be true for this work to be demo-safe and commercially useful.
+
+## 15. Dependencies
+
+List upstream systems, teams, or documents this PRD depends on.
+
+## 16. Acceptance Criteria
+
+State the release-level acceptance criteria.
+
+## 17. Bottom Line
+
+Summarize the product decision in plain language.